Morong-Falmouth - Service Center

Three months to finally resolve a simple oil change and new tire and inspection. Ben Mcpherson is incompetent. His staff is clueless. The service technician that worked on my car three different ones up new tire and inspection. Ben Mcpherson is incompetent. His staff is clueless. The service technician that worked on my car three different ones up or appalling and I find it hard to believe these were Porsche certified technicians. Never return to this dealership I will never buy a car from the dealership and I will never recommend anybody to go there for anything. More

Great communication and quick service when scheduled. Alyssa Middleton and Parker Sowles went above and beyond to accommodate some out of the ordinary requests for a track alignment on my Miata, a track Alyssa Middleton and Parker Sowles went above and beyond to accommodate some out of the ordinary requests for a track alignment on my Miata, a track day tech inspection and mounting some loose wheels and tires. Very painless service experience. More

No communication or even status follow up for over 2 months even after repeated voicemails and calls. Alyssa showed absolutely no care to assist in helping me or keeping me informed with my service requ months even after repeated voicemails and calls. Alyssa showed absolutely no care to assist in helping me or keeping me informed with my service request. More

Had been scheduled 2 weeks prior to my appointment to come in for three recalls one which was serious causing fuel to leak and causing fires. Waited at the dealership for over 4 hours. At the end of the come in for three recalls one which was serious causing fuel to leak and causing fires. Waited at the dealership for over 4 hours. At the end of the day they told me they could not complete the recall because they did not have the parts. Why was I told to come in when they could not do it? I drove an hour there waited 4 hours of my day and drove an hour back home for absolutely nothing. More

Excellent service by Javier, the service advisor as well as the mechanic, they had us in and back on the road in 1.5 hours . Saved our vacation, lucky we broke down near Morong Falmouth. as the mechanic, they had us in and back on the road in 1.5 hours . Saved our vacation, lucky we broke down near Morong Falmouth. More

I arrived for my appointment on the wrong day, Dwight was so very kind to offer to fit me in. He had a great, positive, kind attitude. I am beyond grateful that he fit me into the schedule despite it being t so very kind to offer to fit me in. He had a great, positive, kind attitude. I am beyond grateful that he fit me into the schedule despite it being totally my fault arriving on the wrong day More

If I could give negative stars, I would. We have been waiting for parts for a warranty turbo repair for our GTI for over 18 months. Finally, after no contact from Morong, I called schedul We have been waiting for parts for a warranty turbo repair for our GTI for over 18 months. Finally, after no contact from Morong, I called scheduled an appointment for 9/28/23- which was several weeks out. When I got there, on 9/28, I was told there was no record of an appointment, but they would "try to work it in". Weeks went by with no contact, so I stopped in, and was told there had been new hires in the Service Dept and Dwight would be handling my repair. I have had to badger him about the status, and have not had any luck getting answers, other than the part was ordered and would be in on 11/17/23, and I would be contacted immediately upon the arrival. It is now 12/4/23 and I am still waiting. I have also gotten the runaround on the warranty for the leaking moonroof, which has caused other problems in the car. I am not a complainer, but this is ridiculous. And, I've been without a car for over a year. NO offer of a loaner, even though it's a warranty item that made the car not driveable. More

The service was 5 stars 🌟 🤩 The car is still in a very good condition and the price was just less expensive. very good condition and the price was just less expensive. More

Had the worst experience here in decades. First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule throug First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule through Porsche app. Finally got appointment and received multiple email reminders. Dropped it off on scheduled day and time and a shuttle ride to work. At 4pm that day, I had not received an update or arrangement for pickup back to dealership. I had to call several times, no answer. Finally spoke to Tyler who said Payson was checking status. They said the car should be done by days end and they would let me know if there were any concerns, completion status and payment authorization. We agreed I would pick up after hours. Arrived to pick up and vehicle was not in the location they said it would be. I never heard back about the car and to get authorization to pay. No paperwork was left in the car. I expected a call the next day to go over the findings and pay the bill. 4 days later, I attempted to email Payson, the Porsche service manager. I could not find his email information on their website. I emailed Matt who is the general manager. He responded in a matter of hours while on vacation outside the US and said he would address it. Since It was a weekend, I expected contact Monday morning. At 2pm Monday, I received a voicemail from Payson. No apology, just said he would email me my paperwork that afternoon and left his phone number. It’s now Tuesday and I do not have an email. At least my credit card has not been charged. Beyond frustrating. Attention to detail. Customer service. Saying you are sorry and that’s not how you want to treat customers. I did not get that from Payson. However, Matt and Parker Sowles were extremely responsive, apologetic and worked hard to rectify the situation. I am confident now they are working hard to improve the customer experience so i am hopeful for my next visit. Thank you! More