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Moritz Kia Alliance

Fort Worth, TX

4.9
2,163 Reviews

11210 North Freeway

Fort Worth, TX

76177

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2,163 Reviews of Moritz Kia Alliance

September 27, 2023

Arshad was very quick in getting us in a new car and helped us with any questions we had. Not pushy on anything. More

by ashh198218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arshad Shekha, Joseph Bethel
Oct 02, 2023 -

Moritz Kia Alliance responded

Thank you for leaving us this great review! We are very happy to hear that Arshad could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Moritz Kia Alliance Team

September 26, 2023

I always get friendly professional help with Kia service, they take good care of The car in a timely fashion, they communicate in a timely fashion. Always Give me updates with the car is being s More

by balloonmanfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ashbrook, Jenna Gosser , Charlie Field, Kevin White, Mike Ford, Brian Lucas, Steve Van Cleave, Christian Carrillo, TJ Han
Sep 29, 2023 -

Moritz Kia Alliance responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Moritz Kia Alliance. If there is anything more we can do for you please come back and see us any time! Take care! Best, The Moritz Kia Alliance Team

September 21, 2023

Great service! Quick oil change, all points checked and explained to me, my Kia has 210 k miles and always serviced at Moritz Kia dealerships. Thanks to Paul servic More

by Kiko84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Lindeman, Charlie Field, Matt Ducote, Brian Lucas, TJ Han
Sep 26, 2023 -

Moritz Kia Alliance responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Moritz Kia Alliance Team

September 21, 2023

My service manager Kyle has helped me so much throughout the months of august and September, he always picked up when I called and always gives me a solution to my problem! He also never failed to help me w More

by Aubrey glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 26, 2023 -

Moritz Kia Alliance responded

Aubrey, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Kyle does for Moritz Kia Alliance and our customers. Hope to see you again soon! Best, The Moritz Kia Alliance Team

September 18, 2023

In order to service my car I would have to leave it for days, they do not offer loaner cars unless your car is in line to be serviced and that is days without a car. I made an appointment twice for 7 o’clo More

by annglick
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Lucas
Sep 21, 2023 -

Moritz Kia Alliance responded

We appreciate you taking the time to share your experience with our service department, Ann. Here at Moritz Kia Alliance, we like to ensure that each and every vehicle is given the utmost attention to detail. It appears we have fallen short when it comes to scheduling, however. We would like to speak to you about your experience so we can learn more and grow as a dealership, so please feel free to reach out to us at any time. Best, The Moritz Kia Alliance Team

Sep 22, 2023 -

annglick responded

Twice I made an appointment for 7 o’clock in the morning, left my car and came back after noon and the car has not been touched. I was told that my 7 o’clock appointment only put the car in line behind any other cars they had for service. If I left my car it could be days before it would be looked at and or serviced. I don’t know very many people who can be inconvenienced like that. I ask for a loaner and would be willing to wait until they had one but had to put the car in for service before I could get one and again it could be days without a car. Very very poor scheduling practices

September 15, 2023

Since being assign Paul Egerton my service has been very good. Tuesday service was fast and efficient. More

by Bhammby
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Egerton
Sep 19, 2023 -

Moritz Kia Alliance responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Moritz Kia Alliance. If there is anything more that we can do, please come back and see us again. Take care! Best, The Moritz Kia Alliance Team

September 12, 2023

Great sales experience, however, they would not get my old loan paid off. They were supposed to pay off the old loan when we did our deal. Called a week later, then another week, then another and got pu More

by madamstx34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Ford, Christian Carrillo, Inderjeet Singh, TJ Han
Sep 15, 2023 -

Moritz Kia Alliance responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Best, The Moritz Kia Alliance Team

September 09, 2023

Excellent service from start to finish. Had us in and out in no time and which was a major plus! Brendan was a very knowledgeable salesman and everything he promised with this new car sal More

by Awesome K5 GT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan , Christian Carrillo
Sep 12, 2023 -

Moritz Kia Alliance responded

Wow, your kind words took our breath away! We are so glad your recent visit with Brendan and our team was such a success, and we hope you won’t hesitate to reach out again in the future. Best, The Moritz Kia Alliance Team

September 08, 2023

Chris was very helpful The last time I bought a car was from Moritz back in the 90s I bought a 93 Cadillac and started leasing from them and 96. This is the first car that I’ve bought since then when very More

by Putter130
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bruce Lindeman, Chris Fulco
Sep 12, 2023 -

Moritz Kia Alliance responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Chris and our team were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Best, The Moritz Kia Alliance Team

September 08, 2023

Courteous and friendly service. No gimmicks attentive and responsive regarding our car needs. Followed up after purchase. More

by draul37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Capelle
Sep 12, 2023 -

Moritz Kia Alliance responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, The Moritz Kia Alliance Team

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