Mooresville Ford

Best buying experience by far! I have used their service department several times for recalls and oil changes with no problems what so ever. Always great service and finished when s I have used their service department several times for recalls and oil changes with no problems what so ever. Always great service and finished when said work would be completed. Last Friday I went in for a recall for my wife's 2014 Ford Escape Titanium. I was waiting for her to pick me up once she got off from work. I started walking around because we had been looking at other dealerships but nothing had panned out as far as a purchase. As I was looking Wilbur Rouse and Larry Cheek approached me. They noticed I didn't just pull in so they asked if I had my car being serviced. I told them that I did and that we were kind of looking but not hard core. They both decided to let me know that there were some really great deals to be had on the remaining 2017 models including rebates and 0% financing for 72 months! That certainly peaked my interest so I found my way over to the Edges and Explorers. I found a really nice 2017 Edge that was a loaded Titanium model with all the bells and whistles that my wife enjoys. So when she arrived to get me I showed her what I had found! She liked it and we decided to go have lunch and then come back. We came back about an hour later after talking about it and showing her some pictures I had snapped. Wilbur happened to driving by on a golf cart and I flagged him down. We went over to the vehicle and he went and got the keys so he could show us the vehicle. He went over every bell and whistle and gave us a great run down of what the SUV offered luxury and safety wise. Then he asked if she wanted to take it for a test drive?? Sure and away we went on a nice little ride to get a good feel for the SUV. The 2017 Edge Titanium drove like a dream, very smooth and comfortable ride and was quite peppy. She had an 2011 Edge SE before so she was familiar with it and loved her first one before trading it for the Escape Titanium. They have definitely improved on the features and fine tuned everything in between. The Edge is a little bit bigger and has more room than the Escape which we like since we have two kids in our family. When we got back to the dealership we decided to go inside and see what we could do as far as numbers are concerned. I had already done my homework and knew what my trade in was worth and also what I had been offered by other dealerships. It wasn't long before Matt Newton the used car manager and Gray Ferguson the general sales manager both came in and introduced themselves. Both were very nice and easy to work with. I told Wilbur what I expected for my trade and I got an offer above what I anticipated how cool is that? Then we were given two quotes, one with all the rebates and one with a couple rebates and 0% finance option. The 0% was the better option for us because of the savings for interest. I also mentioned I was a Farm Bureau member which is worth another $500 rebate. The negotiations were painless and soon after we agreed on a number that I think was fair for both of us. Larry took over and was helping us at this point. Larry and Wilbur work as a team and it worked out really nice. They told me if I couldn't remember their names to ask for the black guy and the old guy. ha-ha You can tell these two enjoy working together and they have a good friendship and working relationship. One would pick up where the other would leave off and turned out to be a very enjoyable experience. Michael Blank then came in and introduced himself as the finance guy and he was getting the paperwork together and would be ready in about 15 minutes. Another friendly class act! He was great explaining options like the extended warranty and what it covered and that is was by Ford not a third party that wouldn't cover much. While all this was going on they took our new Edge back and detailed it and got it looking like a million bucks! Again totally enjoyable experience with everyone we came into contact with. We will definitely be back when it's time for a new vehicle and I am telling everyone! More

Great service Kellie was great.Got me in and out and was so kind!Very pleased with my visit and the service I received.Will send my friends to Mooresville Ford. Kellie was great.Got me in and out and was so kind!Very pleased with my visit and the service I received.Will send my friends to Mooresville Ford. More

Great service center but the quality of work is mediocr. Great service and communication by the service department for sure. Quality of work that was performed by the body shop on a 4 month old truck was def Great service and communication by the service department for sure. Quality of work that was performed by the body shop on a 4 month old truck was definitely not up to my standards..its pretty sad when the customer has to spend time wet sanding and buffing. More

Excellent service department Always do a great job on service and costs are very reasonable. Will always consider Mooresville Ford for service on all my cars. Will be back. Always do a great job on service and costs are very reasonable. Will always consider Mooresville Ford for service on all my cars. Will be back. More

Excellent service team !! The service dept is simply awesome. They did a quick diagnostic on my vehicle and fixed the problem immediately They even offered me free pop corn, The service dept is simply awesome. They did a quick diagnostic on my vehicle and fixed the problem immediately They even offered me free pop corn, coffee and ice cream. Wow what a treat for me and my four kids !! More

Service Staff Wonderful I have never bought a car at this dealership, but I take my Ford Fusion there for service regularly. Amanda is outstanding and, because of her, I woul I have never bought a car at this dealership, but I take my Ford Fusion there for service regularly. Amanda is outstanding and, because of her, I would take every car I ever own in the future to Mooresville Ford for service. It is a pleasure being made to feel you are a valued customer and not just a number. In addition, this last time I took my car in for service when they open at 7:30, she was there at 7:15, took my information, and I was out the door by 7:20. My car was ready by about 8:30. More

Good, low stress Just waiting on a part to be obtained to place on the door that was missing at the time of purchase. If that happens, no complaints. Just waiting on a part to be obtained to place on the door that was missing at the time of purchase. If that happens, no complaints. More

New Vehicle Purchase Provided great service without being annoying. The dealership is managed very well with pleasant and knowledgeable personalities. The big plus was th Provided great service without being annoying. The dealership is managed very well with pleasant and knowledgeable personalities. The big plus was they did not parade a variety of sales related people to complete a deal. Provided an acceptable price, additional services, and followed up on satisfaction. A great place to buy a new vehicle. More

INTERNET ADVERTISED MILEAGE OFF BY 7000 MILES LOVE THE USED TRUCK.HOW EVER I BROUGHT TRUCK OVER INTERNET AND NEVER DROVE TRUCK.ADVERTISED MILES WAS 16989.WHEN TRUCK WAS PURCHASED AND I LEFT THE DE LOVE THE USED TRUCK.HOW EVER I BROUGHT TRUCK OVER INTERNET AND NEVER DROVE TRUCK.ADVERTISED MILES WAS 16989.WHEN TRUCK WAS PURCHASED AND I LEFT THE DEALER I NOTICED MILEAGE WAS 24618. I MAY NOT HAVE BROUGHT TRUCK OR WOULD HAVE ASKED FOR A REDUCED PRICE.7000 MILES IS A BIG DIFFERENCE. More

Excellent Speedy Service Scheduled an appointment at Mooresville Ford for a recall of my 2016 Ford Fusion. I also was due for an oil change and annual NC inspection. Arrived Scheduled an appointment at Mooresville Ford for a recall of my 2016 Ford Fusion. I also was due for an oil change and annual NC inspection. Arrived at 7:15 am and was out the door on my way home by 9:30 am. Due to my ongoing business with Mooresville Ford, my oil change was complimentary without my even halving to ask. Very reputable, professional and speedy service. Would definitely recommend. More