Moore Chrysler Jeep - Service Center

Should have checked One of my problems was the oil light being on before I took it in. When I picked up the car, the oil light was still on and the information center sh One of my problems was the oil light being on before I took it in. When I picked up the car, the oil light was still on and the information center showing tire pressure, direction etc was dead. I had to wait, during lunch hour, for over an hour and then the car was taken back for the tech to look at it. When it returned a half hour later, the oil light was off and the information center was working. IT SHOULD HAVE BEEN CHECKED BEFORE SAYING IT WAS READY FOR PICKUP... More

Great job! Mike took a reservation for bringing my Jeep wrangler in, and took care of the job all the way through. My Jeep runs like it did when I got it. Mike took a reservation for bringing my Jeep wrangler in, and took care of the job all the way through. My Jeep runs like it did when I got it. More

Awsome Job Although, all I needed was a Oil change and a tire rotation, the work was greatly and timely performed. Justin did a great job in scheduling. Thank y Although, all I needed was a Oil change and a tire rotation, the work was greatly and timely performed. Justin did a great job in scheduling. Thank you Justin. The techs also kept the vehicle clean which is greatly appreciated. All in all Thank You Moore Chrysler Jeep. More

Still not fixed. I brought my 2015 Jeep Cherokee in because the transmission was shifting erratically, like it has before. If you do a search you will find this is I brought my 2015 Jeep Cherokee in because the transmission was shifting erratically, like it has before. If you do a search you will find this is a common problem with this model. Last time I brought this Jeep in for this problem, they fixed it with a computer update. This time the service writer said they couldn't duplicate the problem. And I could leave it a couple of days and they could see if they could duplicate the problem. I needed the car the next day and they didn't offer a free loaner car, so I left without getting it fixed. In their parking lot as I was leaving, it had another erratic shift. And it shifts erratically frequently. I still have a couple more years on the drive train warranty, so I will wait until it gets worse. In my opinion, they know that these cars have a transmission problem but they don't know how to fix it. So they say they can't find a problem. This is the fourth brand new Jeep I purchased in the last 15 years. This one has by far been the worst as far as problems. The employees are friendly and all that, but when you spend thousands of dollars for a new vehicle, you expect it to be of good quality. And when it disappoints you, you expect them to fix it right away or give you transportation until they fix it. I only go here because it is 2 miles from my house, and it is the dealership that sold it to me. My next vehicle will probably not be the Jeep brand. More

Problem Solved I had a problem with the security alarm system . It was too sesnsitive. They installed a whole New System Brain. I have not had a problem since. Every I had a problem with the security alarm system . It was too sesnsitive. They installed a whole New System Brain. I have not had a problem since. Everything works perfect. More

Poor Service Made appt. for 9:30 AM. Got there at 9:15. Was told they would not even look at it for 4 hours. Took shuttle home. Got phone call from Jake. Said they Made appt. for 9:30 AM. Got there at 9:15. Was told they would not even look at it for 4 hours. Took shuttle home. Got phone call from Jake. Said they needed to keep car until next day because they were too busy. I picked up car and have not been back. More

Didnt fix my problem Took my 2016 jeep cherokee in because start/stop wasnt working and because my key fob would intermittently not work. I asked about manually unlocking Took my 2016 jeep cherokee in because start/stop wasnt working and because my key fob would intermittently not work. I asked about manually unlocking my car if the fob doesnt work. (I've done this in the past but the alarm goes off.) I asked if there was a way to bypass the alarm or reset it, Aaron didnt know the answer and didn't see help to find the answer. They kept my jeep in the shop for 3 days (Friday, Saturday, and Monday) for diagnostics on the battery. I never received a phone call stating my car was done or even notified of updates along the way. I initiated a call around 2 o'clock on Monday and was told "yeah, your car is done, come pick it up." When I got to the dealership Aaron told me, "we replaced the battery everything is working fine now. Give it 3 days for the battery to work properly and the start/stop function to work." He also was diligent in explaining my basic warranty was almost up and I should consider purchasing an extended warranty. (I purchased the platinum plan extended warranty when I bought my car).Left the dealer, start/stop not working. Two days later have the SAME issue with my keyfob (try to unlock my car and cant do it by pushing the button on keyfob or by putting my hand in the handle). Call Moore to schedule a follow up visit. The receptionist (cant recall her name) said Aaron, my advisor, was busy. She took down my name and number and told me he would call me back. It's been 2 days now and I haven't received a call. In the meantime I scheduled service at Airpark Jeep in Scottsdale. They were able to get me in on Saturday (yesterday). Charlie Brummett was great. He took time to answer questions before they took my car into the shop. He ran the diagnostics test in front of me. They had my car from 7 am until approx 2pm. I picked it up the same day. As I drove off the lot my start/stop function worked immediately, no 3 day wait as I was told from Moore Jeep. Also, he explained to me they tested my keyfob for frequency signal and tested the battery. From now on I will drive a longer distance to receive exceptional care at Airpark Jeep. More

Express oil change I was greeted by Aaron Angel, he was very helpful & explained my options for services. I had service here twice before and was not happy to find that I was greeted by Aaron Angel, he was very helpful & explained my options for services. I had service here twice before and was not happy to find that I could not remove lug nuts for a flat tire after having my tires rotated at this service center. Aaron has restored my conference in Moore's service. More

Messed up once again by Moore jeep Words fall on deaf ears at Moore Jeep; so I’m not going to bother to bring these issues up again. You should have records of everything. Words fall on deaf ears at Moore Jeep; so I’m not going to bother to bring these issues up again. You should have records of everything. More

Moore Service Michael Harrington is my service manager at Moore automotive group. I could not be happier with a service manager. Michael is very attentive to my pro Michael Harrington is my service manager at Moore automotive group. I could not be happier with a service manager. Michael is very attentive to my problems with my vehicle and does his best to get me in and out of the service department as fast as possible. Michael clearly cares about his customers and does his very best to enhance the good name of more automotive group. More