Moore Chrysler Jeep - Service Center

Great communication Andy was great and I appreciated the updates via text. Everything was done in a timely manner and I was updated every step of the way Andy was great and I appreciated the updates via text. Everything was done in a timely manner and I was updated every step of the way More

Less than hoped for From the moment I dropped off the vehicle I got the impression that the service agent did not care for my business. I arrived at 7:00 for a 7:00 appoi From the moment I dropped off the vehicle I got the impression that the service agent did not care for my business. I arrived at 7:00 for a 7:00 appointment and when the service agent arrived at 7:05 the first thing he said was “are you in a hurry, I assume so because your standing here.” I was not in a hurry, only wanted to be there for my scheduled appointment. The fix required my car to help held for several days due to a part needing to be shipped in, I did not have an issue with that. I told my adviser several times that I wanted to redeem the free oil change we were given when we purchased the car. When my wife picked up the card they tried to charge her for the oil change, saying I had not told them it should be free. I told him three times. Also when my wife picked up the car it was not cleaned. It would have been nice to have a clean car after it had been in the shop for a week. More

Great service advisors. Travis was a great and didnhsi best to get me in and out for a recall. He was very personable and professional. My only issue with Moore is scheduling Travis was a great and didnhsi best to get me in and out for a recall. He was very personable and professional. My only issue with Moore is scheduling a service. When you call for a covered service. Weather it’s a tire replacement, recall, or warranty repair. The schedulers transfer you the customer to the parts department to check if the “ part” is available. When you talk to someone in parts they are bewildered way the schedulers do that. Even the parts department agrees that’s a huge lack of customer service. After purchasing a car at a location when you call to schedule service and ask for help. The last thing you should have to do as a customer is an employee job. I can’t understand why the scheduler can not call parts and make sure what you need is in stock. When it’s related to your service appointment. This not about calling in for parts. It’s about having to do the inventory check as a customer for the schedulers. It’s completely stupid and makes Moore dealership look incompetent. I have been going here for 7 years and this “work flow” just started within the last year and a half. More

Awesome, as always I appreciate Aaron and his customer service skills. He is helpful and considerate. I did notice the next day that the detail shop did not fully c I appreciate Aaron and his customer service skills. He is helpful and considerate. I did notice the next day that the detail shop did not fully clean my Jeep. There was dust behind the visors and the interior was not fully vacuumed or cleaned. Very disappointed as I spent 200 dollars for a mediocre cleaning that I could have paid 20 dollars for at the corner car wash. More

Efficient and pleasant Very satisfied with customer service and email reminders about my appointment. Worth the drive from Tucson to ensure my Subie stays current with main Very satisfied with customer service and email reminders about my appointment. Worth the drive from Tucson to ensure my Subie stays current with maintenance schedule. More

Kyle was fantastic This guy was fantastic. No bull just got us in and out of the service department. I bought 2 cars from this dealership in six months, now I'm glad This guy was fantastic. No bull just got us in and out of the service department. I bought 2 cars from this dealership in six months, now I'm glad it was from Moore and not Miller in Surprise !! Thanks More

Aaron was great Great service from Aaron. My Jeep needed some major repairs and he arranged a rental car and provided frequent updates. I always knew what was going o Great service from Aaron. My Jeep needed some major repairs and he arranged a rental car and provided frequent updates. I always knew what was going on. More

They found and fixed the problem My latest visit was for a check engine light on our 2002 Subaru. Our regular mechanic could not chase it down. The service department found the proble My latest visit was for a check engine light on our 2002 Subaru. Our regular mechanic could not chase it down. The service department found the problem and also found a worn part about to fail on the same area. Both problems were fixed and the check engine light hasn't been on since. More

Service Experience This car dealership is the best one ever. AWESOME and fast Customer Service. Moore Jeep really cares about their customers, I would recommend Moore This car dealership is the best one ever. AWESOME and fast Customer Service. Moore Jeep really cares about their customers, I would recommend Moore Jeep to all my friends!! THANKS for the Great Service. More

Easy and fast I made an appointment in a different dealership to order a part for servicing my car, but it was far away and super expensive. It was tons better with I made an appointment in a different dealership to order a part for servicing my car, but it was far away and super expensive. It was tons better with Aaron, he is very knowledgeable and could get everything with much more ease and close to home. More