Moore Chrysler Jeep - Service Center

Mike Harrington made my experience a pleasant one Had my Jeep in for some warranty work and Mike H. diagnosed the problem right away, gave me an accurate estimate of the time my vehicle would be neede Had my Jeep in for some warranty work and Mike H. diagnosed the problem right away, gave me an accurate estimate of the time my vehicle would be needed, and gave me helpful status updates along the way. He also obtained a loaner vehicle for me. The only less than ideal part of my experience was that I could not get the repairs done on the day of my original scheduled appointment. However, this was not the fault of my service advisor. More

Aaron's the best Aaron is beyond courteous. and most helpful. a pleasure to do business and service with your company. There are other dealers closer to me but the e Aaron is beyond courteous. and most helpful. a pleasure to do business and service with your company. There are other dealers closer to me but the extra miles are worth my time More

Work was not done. I called Moore because I receive a recall letter on the air bag. I was told I could have it taken care on 2/11/19, I made the appointment and made ar I called Moore because I receive a recall letter on the air bag. I was told I could have it taken care on 2/11/19, I made the appointment and made arrangements to drop my Jeep off on 2/9/19, I also scheduled an oil change and tire rotation. I did not receive a phone call the morning of 2/11 regarding the status of my vehicle, so I called Moore about noon, after 15 minutes on hold, I was told you did not have the part and would not have for about 2 weeks. Had I not called you, I wonder if and when you would have called me with this info? I would not have scheduled the oil change and tire rotation if I knew you did not have the recall part. When I was there I politely asked to speak with the Service Manager was basically told that he was too busy to talk with me as he was on a conference call. If you were me would you appreciate this kind of service? More

Everything went great with Aaron's help. Easy to get in and get out. Aaron always lets me know as soon as the Jeep is ready for pickup. He explains all the details to me. Easy to get in and get out. Aaron always lets me know as soon as the Jeep is ready for pickup. He explains all the details to me. More

Recall The work was done efficiently and quickly after the part came in. It was our first visit there as we recently moved to Sun City from Mesa. Jake was The work was done efficiently and quickly after the part came in. It was our first visit there as we recently moved to Sun City from Mesa. Jake was great! Outstanding first impression! More

Very knowledgeable, friendly service I took my vehicle in to the shop to have a new windshield washer hose line assembly and windshield wipers installed. they had the van 2 weeks while I I took my vehicle in to the shop to have a new windshield washer hose line assembly and windshield wipers installed. they had the van 2 weeks while I was out of town so they had time to investigate a few other problems very thoroughly, too much for my pocket book! The wipers etc work wonderfully! More

Very pleasant. Was pleased with Tech Adviser and work performed. Took vehicle for oil change and recall work on air bag. Vehicle was ready when promised. Tech o Was pleased with Tech Adviser and work performed. Took vehicle for oil change and recall work on air bag. Vehicle was ready when promised. Tech offered a ride several times. More

Bait and switch I was told by a service Guy where to get my key fobs and they could program them for $30 a fob bought the ones I needed took them to them then I have I was told by a service Guy where to get my key fobs and they could program them for $30 a fob bought the ones I needed took them to them then I have the service manager telling me that they don't do that that I have to buy my fob from them then they are willing to program my fobs but have to sign a waiver in case screw up my vehicle it would not be there fall then made me wait 2 hours to pay $400 for two key fobs Will never go here again More

Stop/Start not working do to battery charging. New batteries was the cure. Separate issue regarding Stop/Start feature: Since I've owned the vehicle, the dashboard service required for the Stop/ New batteries was the cure. Separate issue regarding Stop/Start feature: Since I've owned the vehicle, the dashboard service required for the Stop/Start feature light is on when I start the vehicle. I've had it checked multiple times at several dealerships with no cause found. A year or so ago, I discovered if I simply restart the vehicle the service required immediately light goes away and the Stop/Start feature works as designed. It's hard to believe that there is no fix for this problem! More

The Best Of The Best Your service advisor Jake is one of the best customer service representatives we have ever met! Outstanding customer care, follow through and genuine Your service advisor Jake is one of the best customer service representatives we have ever met! Outstanding customer care, follow through and genuine concern for getting the job done right! We are truly impressed with how he handled a very difficult problem for us. Also Maria in the auto renting/loaner office is a jewel. She took great care with us and helped smooth out the “bumps” in what was originally a very stressful day. Moore has once again proven that their staff really cares about their customers. Thank you! More