Moore Chrysler Jeep - Service Center

The best service in the Valley for Jeep, always done quickly and love the video they take of their inspection quickly and love the video they take of their inspection More

Friendly, efficient,, Made me feel comfortable in the car buying process. Sales piece personnel were knowledgeable and friendly buying process. Sales piece personnel were knowledgeable and friendly More

Been out of t he state for over a year, came back for a visit, made an appointment for oil change and tire rotation, Brian my service guy remembered me which was very nice, took good care of my car,even a visit, made an appointment for oil change and tire rotation, Brian my service guy remembered me which was very nice, took good care of my car,even received a free car wash. Thanks so much Brian 🙏 More

Excelente servicio como siempre todo a tiempo y me muestran todo el proceso de mi vehículo y excelente servicio de su personal muy amable y atentos. muestran todo el proceso de mi vehículo y excelente servicio de su personal muy amable y atentos. More

I had asked them to complete a simple diagnostic check on my Grand Cherokee, which they did.. Unfortunately they did additional work on it related to a programming recall without my permission. This was desp my Grand Cherokee, which they did.. Unfortunately they did additional work on it related to a programming recall without my permission. This was despite me telling them "no", I do not want to because there is a problem with that recall fix...and now the car runs terrible.. I will likely have to sell the car because they don't know how to listen.. I will never go back to them again.. More

dated 3/8/2024 - Over the past three weeks, Moore has had my Grand Cherokee for about seven days to diagnose and fix a vibration problem that happens at around 1500-2000 RPM. The first three days spent there my Grand Cherokee for about seven days to diagnose and fix a vibration problem that happens at around 1500-2000 RPM. The first three days spent there, the diagnosis came back that the fuel system had excessive carbon and needed to be cleaned. It was stated that that would fix the problem. It cost $450 and did not fix the issue. They also tried to sell me on a spark plug change and brake fluid flush for over $1,000. The spark plugs would have been 25,000 miles to early and the owners manual schedule says nothing about flushing the brake system. I declined those services and I'm glad I did. A few days later I went back and took the service writer, Joel, for a ride and demonstrated the vibration. He agreed there was a problem. The car went back this week and the diagnosis was bad motor mounts. My extended warranty would pay for it with $100 deductible. After four days in the shop, I was told that the replacement motor mounts did not fix it, but that the shop would take care of the deductible. So now I'm out $350 for the fuel system service that did not fix the issue. I told the service writer I wanted my $350 credited and then spoke with Jake the service manager. He said he was sorry Joel told me the fuel system service would fix the vibration. He said they would not credit me because it is "recommended in Arizona" to clean the fuel system because of the local gas. The owners manual schedule says nothing about cleaning the fuel system ever. So now I'm out $350 for a service that did not fix the problem and Moore won't do anything about it. Needless to say, I am quite angry and have lost any trust I once had with this service department. Watch out for the upsells for services you probably don't need. More

I was having my car serviced with Brian K. I purchased my vehicle from Peoria Ford-where they have horrible Customer Service. But since my vehicle is a Dodge, I was lucky enough to be set up I purchased my vehicle from Peoria Ford-where they have horrible Customer Service. But since my vehicle is a Dodge, I was lucky enough to be set up with Brian. Not only was he very quick to update me as soon as he had any information. But he also took the time to explain everything to me to where I completely understood what was wrong with my vehicle. Peoria Ford made the process awful but through all of that Brian made my experience with Dodge an amazing one. I truly appreciate his Customer Service. Thank you, Brian! More

I called to get a update on my Wagoneer that is in your shop from Jake. First time I’ve ever spoke to him. He was rude and short and didn’t provide any information on my vehicle. Totally unacceptable and h shop from Jake. First time I’ve ever spoke to him. He was rude and short and didn’t provide any information on my vehicle. Totally unacceptable and horrible customer service ! More