Moore Cadillac

I purchased a new Cadillac XT4 in May, 2024 which has been in the service department with a manufacture defect in the transmission since July 12. GM has contacted them and I have tried to contact Ron Gre been in the service department with a manufacture defect in the transmission since July 12. GM has contacted them and I have tried to contact Ron Greene, General Manager numerous times, with no success, I've owned Cadillac's since 1986 and have never experienced such a lack of professionalism! It seems that "the all mighty dollar" is their only interest, since follow through after the sale has been non-existent, Standing behind the product that you advertise should be important, but customer satisfaction SHOULD be the FIRST!. It's so strange that the salesman, and original service advisor I had, have both left. My original advisor was extremely courteous, helpful, and kept me informed via text with updates. With the current advisor, I've received one call, over two weeks ago, to simply tell me, in a very unpleasant tone of voice, "That I would be dealing with him now!" Nothing professional, cordial, or courteous! So far, I have had NO updates from ANYONE at Moore Cadillac!! Needless to say, this has been and sill is, an unpleasant experience. I wish I had NEVER considered dealing with Moore Cadillac again! More

Will not honor warranty! Sold me a car with bad engine and refused to answer calls or attempt to repair. We are taking them to court! I suggest everybody do the same. This de Sold me a car with bad engine and refused to answer calls or attempt to repair. We are taking them to court! I suggest everybody do the same. This dealership is a scam! Ron Green the General Manager does not care about anything but sales. Don't believe a word anybody there tells you. More

I wrote Keith a question he never answered. I was also told that the car I was looking at was sold. Wasi it? I was also told that the car I was looking at was sold. Wasi it? More

Mr. Dinh promptly returned my requested information and scheduled a time for me to see the vehicle I was interested in. I was given the opportunity to test drive the vehicle. He was informative. Let me kno scheduled a time for me to see the vehicle I was interested in. I was given the opportunity to test drive the vehicle. He was informative. Let me know about financing and I did not feel pressured into making a decision. Very pleasant experience. Not exactly how I remember the old cliche of the used car salesman. More

will promise you the world when buying the car and then take it back and have the worst customer service. picked up a used truck saying they would fix all the paint and it wasn't. called the manger and he take it back and have the worst customer service. picked up a used truck saying they would fix all the paint and it wasn't. called the manger and he was very rude. And the better business bureau has the reported to them this year already. I don't recommend anyone to buy from them More

This dealership is by far the worst dealer we have ever worked with!! Bought my wife a 113k 2022 Escalade ESV. The OLED screen went out so she took it in for service. She was told they only had one tech worked with!! Bought my wife a 113k 2022 Escalade ESV. The OLED screen went out so she took it in for service. She was told they only had one tech and they did not know how long it would take to repair. Everyone that works there is rude and know one seems to know anything when you ask a question. Worst part of all is they gave her a dirty Subaru to drive that look like someone had puked in the drivers seat!!! Stay away from this dealer and I would advise if you want quality service buy a Mercedes!!! They treat their customers like gold. More

Horrible horrible service, with negligent repairs. Thousands of dollars in work, and it has failed. 8,000 mi later and they are refusing any support . Thousands of dollars in work, and it has failed. 8,000 mi later and they are refusing any support . More

Had high hopes about this place, but it is the worst establishment that I have ever went to. Communication is non existent and they aren't very welcoming. I should have read all of the reviews before pu establishment that I have ever went to. Communication is non existent and they aren't very welcoming. I should have read all of the reviews before purchasing my 2022 CT5 that has an airbag issue. I purchased this vehicle brand new off of the showroom floor and not even a month into owning the vehicle, I had/have a Service Safety Restraint System message that comes up constantly. Took the vehicle in to get serviced and the first thing they say is that they are booked. I expressed my concerns to Donnie and all he said was, "Its just an airbag issue, its not going to affect the driving of the vehicle". I looked at him like he was crazy. This is a safety concern. He said he couldn't take it, there was nothing I can do at that point so I set up an appointment to bring it back in. When I bring the vehicle back in, the technicians told me of what they "thought" the issue was. I complained and the technician proceeded to tell me that malfunctions happen on new cars all the time seeing as though the vehicles are man made and man make mistakes. xxx. Why am I having these issues after having my vehicle for less than a month...anyway, they couldn't figure out the problem, so I had to bring the vehicle back/ drop it off and get a loaner vehicle. I ask Donnie about how long will it take to get it fixed, he replied about a day. When I get the loaner, its a dirty 2019 Cadillac SUV. I look inside and it looks fine, couldn't really tell until I got home. There was dog fur and dead roaches in that vehicle not to mention a change engine oil light on. I reached out the next day to find out if my vehicle was fixed and they didn't really give me an answer. i told them that I didn't want the loaner anymore and they said that was all they had available. They had a liaison text me. They stated that a technician was assigned to my vehicle and a diagnosis would be provided. They then proceeded to tell me that they couldn't find any definitive information regarding my airbag issue. They said they would have to make some calls and contact technical support. I had to constantly get in contact with this "liaison" person for the simplest of information. They never provided me with updates. The minute I complained and told them that I wanted my vehicle back, they offered to clean the loaner vehicle and gave me more information on what the issue with the airbag might be. Why couldn't you tell me this information before? They said they ordered the parts and those parts would be in in a few days, guess what...I never heard back from them and this was exactly a month ago. They don't care about others. If it were their family members, I'm sure they'd move a little quicker and with a little more compassion. This place is the worst. I'm taking my vehicle elsewhere. Wish I would've known all this before purchasing from here. More

Terrible service. No communication, don't return calls to check status. I've taken my car here for the last couple years and they are consistent in their poor commun No communication, don't return calls to check status. I've taken my car here for the last couple years and they are consistent in their poor communication and performance. Finally had enough. More

David Lowenhagen went above and beyond to assist with my purchase of a used Subaru. He drove the car to me in Charlottesville (from Richmond) to make sure I had an opportunity to test drive. I will defini purchase of a used Subaru. He drove the car to me in Charlottesville (from Richmond) to make sure I had an opportunity to test drive. I will definitely go back again when I need a new car and highly recommend him to others. More