Moore Buick GMC - Service Center

Crooks Bought a brand new 2015 Sierra base model from sales rep Jared Smith, who was very helpful in getting the deal I wanted and the buying experience was Bought a brand new 2015 Sierra base model from sales rep Jared Smith, who was very helpful in getting the deal I wanted and the buying experience was great but after that things went down hill. Since the paperwork took so long they said "bring the truck back another day and we'll detail it for free" but before I drove off the lot I noticed scratches in the Windshield and they tried everything to get them out but ended up just replacing it. The day I brought it in to get detailed I left a decent amount of money in the clip($208) on the lid of the center console so I waited there until it was done, first thing I did was to look to see if the money was still there and it wasn't, the guy who detailed my truck stole the money, got to keep my money, and didn't lose his job. The manager claimed they don't hire thieves and that the employee had "already gone home" which was a lie, they ended up saying they would give me a check for the amount stolen. And if you want an oil change, be ready to sit there for 2 hours even if you had an appointment. Oil change and tire rotation should only take an hour max, did it on all my old vehicles. Wont buy from them again More

Recall miss understanding After having trouble with my tailgate, left comments on GMC website...Though a recall notice was from the comments, but it was not. I ended up payin After having trouble with my tailgate, left comments on GMC website...Though a recall notice was from the comments, but it was not. I ended up paying for the work needed on my tailgate. Just glad the problem is resolved. More

friendly and fast Always have a great experience when I visit.Fast friendly service,they even call me by name when I walk in the door.Im a customer for life,that's my f Always have a great experience when I visit.Fast friendly service,they even call me by name when I walk in the door.Im a customer for life,that's my family. More

Horrible Management If I could give it zero stars I would. Let me tell you my story. I had an 8:15 apt today in the service department to get my A/C fixed. I had to bring If I could give it zero stars I would. Let me tell you my story. I had an 8:15 apt today in the service department to get my A/C fixed. I had to bring my two year old, who is teething and is very busy. After being told that my car would cost over $500 to fix, I agreed to pay and I was also told it would take a while. They offered me a shuttle but I refused and told them I would call my husband to come get us. As I was on the phone, trying to contact my husband my two year old was still throwing a fit and a "man" by the name of Jackie Young who is the General Manager approached me and stated that if I didn't take the shuttle that they would not do the service on my car because my daughter was disturbing other customers and we would be forced to leave. We packed up our things, refused the service and will never go back to Moore Buick GMC. Apparently they do not support mothers with little ones. I encourage all parents to go elsewhere, where they are more child accepting. More