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Moore Buick GMC - Service Center

Jacksonville, NC

4.8
1,461 Reviews

1,461 Reviews of Moore Buick GMC - Service Center

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August 08, 2024

I have been coming here for years we bought our truck here and bought another one a few months ago . The service dept has always treated me well . I bring my company van here for service and repairs. More

by BOB.HINTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Moore Buick GMC responded

Thank you for choosing Moore Buick GMC Truck, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

August 06, 2024

I turned my vehicle in for service and got it back in one day. Everyone was awesome More

by duesfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other
Aug 09, 2024 -

Moore Buick GMC responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 04, 2024

Great experience from the beginning phone call to set up an appointment with Tyler, to the sales work with SteveO, to the final financials with Paul. More

by jconlon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Stearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Moore Buick GMC responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

August 02, 2024

Efficient, effective and professional staff that provides customer care consistently. Will be purchasing tires in the near future at next service interval. More

by bcis1349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Chance
Aug 04, 2024 -

Moore Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!

August 02, 2024

Took my Cadillac xxx for service for the rear TPMS sensors not working. They couldn't figure out how to "relearn" the system so they told me I would have to replace all four sensors - at a cost of nea More

by william
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Rj Filoon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Moore Buick GMC responded

William, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (910) 455-1414 when you can so we can address this situation directly. Thank you and have a great day.

August 01, 2024

The customer service was great and Allen took very good care of my vehicle while being serviced More

by marcat4d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Moore Buick GMC responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 01, 2024

The customer service was by far the best I have ever received at a car dealership. More

by SCOTTS7467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

July 30, 2024

Always an amazing experience when coming into Moore Buick GMC service department. Emily was very helpful in advising me and updating me on service for my truck. I chose to wait for my vehicle. I always enjoy More

by rd_cortez88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Aug 01, 2024 -

Moore Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 30, 2024

Service was as it should for a GM service center. Though my vehicle went in for an alignment it had to be done twice in the same day for a great ride. More

by nabilhelou88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
Aug 01, 2024 -

Moore Buick GMC responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (910) 455-1414 when you have a chance. Thank you, and we look forward to hearing from you.

July 13, 2024

Dakota Johnson has been a great service representative for years now. My vehicles are worked on by the appointment time and finished in a timely manner. More

by john_thrash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Johnson
Jul 14, 2024 -

Moore Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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