Montrose Kia in Sheffield
Sheffield, OH
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Execellent experience with Matt Fowler Matt Fowler was very helpful in finding the car that fit our needs. He is very kind and a fun person to deal with. Thanks Matt, you're the best. Tha Matt Fowler was very helpful in finding the car that fit our needs. He is very kind and a fun person to deal with. Thanks Matt, you're the best. Thanks to David Wrice for the follow up call the next day to see if I was satisfied with the dealership. More
Great service by Matthew Fowler Matthew Fowler was very helpful, kind, funny and a great saleman. I really appreciate him working and fighting for our budget range for the car he sol Matthew Fowler was very helpful, kind, funny and a great saleman. I really appreciate him working and fighting for our budget range for the car he sold us, I thought I was going home disappointed and without a new car but he made it happen thank you Matt :)? More
excellent experience I want to thank reggie morales for helping me purchase my 2013 optima. The whole process was smooth and he was very knowledgeable about the car and wh I want to thank reggie morales for helping me purchase my 2013 optima. The whole process was smooth and he was very knowledgeable about the car and what it had to offer. He was kind and very easy to work with. He is a great asset to montrose kia. He made sure i was happy with my purchase and for that i thank him. ?5 stars More
Efficient and friendly Everyone provided really customer service. Joel was very nice and entertains. There was a good selection of cars to choose from. I'm sure I will enjoy Everyone provided really customer service. Joel was very nice and entertains. There was a good selection of cars to choose from. I'm sure I will enjoy my new car More
Aweful customer service What started off as a decent car buying experience (with Olivia), has quickly turned from bad to worse. I bought a 2012 Sonata with only 12K miles on What started off as a decent car buying experience (with Olivia), has quickly turned from bad to worse. I bought a 2012 Sonata with only 12K miles on it. During the drive home, I noticed some issues with the front-end. I emailed my sales person, and we scheduled a time for service. No biggie, they adjusted the alignment and sent me on my way. (This was the 2nd time I took it back to the dealer, as the first time they had to replace the windshield wipers and a huge scratch in the driver door.) This did not fix the problem. So, I called again, explained the issue, in detail, to the service rep, and scheduled to take the car in again. I left it with them on a Friday morning, and they had it all weekend. They called me and said they couldn't find anything wrong with the front end (It would wobble at 43mph). I explained to the guy, Travis, that I knew there was a problem, explained to him exactly how to replicate the issue, and ask that they look again. They did not. So I had to go get my car yet again, not having it fixed, and take it back again to ride with the Service Manager, Tom. Tom was great. Within 60 seconds of driving the car, he felt the problem, and discussed with me what it could be. I sat in the waiting room that morning while he had the car worked on. He thought it was an issue with the front tires, so he had them replaced. We test drove it, it felt much better, and Tom said to give it a few weeks for the tires to break-in and let him know if there was any further issues. Unfortunately, the same issue cam back. Front-end wobble at 43 MPH. So I have to once again take my car in for service. It's there now. I dropped it off Saturday morning, and have not gotten an update yet. Given that I paid asking price for this vehicle, and it's still under warranty, I cannot believe the level of grief I have had to deal with on this vehicle. It has been back to the dealership 4 times now, and the issue isn't fixed. Not only that, I've had to take time off work to be there for repairs. Now, my car is in there yet again, and I had to find a ride to work today because they didn't give me a loaner vehicle. Considering I buy a car on average every 2 years, I can say with confidence that I will never consider buying another car from Montrose Kia, simply because I don't trust their vehicles, and their customer service after the sale has been absolutely awful! I'm not optimistic that they will save the day here, but unless they finally step up to the plate and deliver good service and a car that is fixed, I'm keeping my review at 1 star. **update 6/24/2015 - Got my car back from the shop. They said a tire was out of balance, that was causing the problem. They said they fixed it. It is not fixed. The same problem persists. More
Perfect experience! Bradly Carmack and Montrose kia provided a comfortable, professional atmosphere for the purchase of a new vehicle. Bradly listened to our needs and f Bradly Carmack and Montrose kia provided a comfortable, professional atmosphere for the purchase of a new vehicle. Bradly listened to our needs and followed through by finding the right vehicle to fit our lifestyle. More
Great Experience and Very Friendly Service I was treated very well and shown great respect by everyone at Montrose Kia. Forest Daniels was awesome to work with. He really understood my situat I was treated very well and shown great respect by everyone at Montrose Kia. Forest Daniels was awesome to work with. He really understood my situation and did everything he could to be fair. All of my requirements were met. I had an issue after purchasing car and Forest referred me to Tom Kennish in service and everything was taken care of. Great job guys! More
Great Service Great experience at Kia of Sheffield. Jonathan Visalden and Evan Shaw were good salesmen to work with. were very informative. Will come back when i ne Great experience at Kia of Sheffield. Jonathan Visalden and Evan Shaw were good salesmen to work with. were very informative. Will come back when i need my next car. More
Great experience I had a great time with Jonathan Visalden. I didn't expect to get a car and he did everything he could to get us into a new car. I was completely sati I had a great time with Jonathan Visalden. I didn't expect to get a car and he did everything he could to get us into a new car. I was completely satisfied with the whole experience. More
This is the place you should go for a new car As a first time car buyer i can say that driving up to the dealership was actually quite intimidating for me. You always hear the stories of how the c As a first time car buyer i can say that driving up to the dealership was actually quite intimidating for me. You always hear the stories of how the car dealer ripped you off or scammed you for more money than you feel the car was worth, however all my suspicions and insecurities were laid to rest simply from dealing with Matt Fowler. He was so kind and made me feel comfortable whilst talking to him, he didn't push and was extremely flexible as far as my payments now go. If at any time you need a car i highly suggest that you go to Montrose Kia, and whilst your there if you'd like a pleasant car buying experience, defiantly get a hold of Matt Fowler. He'll treat you right and gey yu in the car you want for a price you can pay:) More