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Montrose Ford in Fairlawn

Fairlawn , OH

4.8
545 Reviews

3960 Medina Rd

Fairlawn , OH

44333

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Showing 545 reviews

September 21, 2023

Many car purchases and service appointments over decades - always pleased! Andre Harris courteous, pleasant and easy to work with and always informative More

by jcmama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Harris, Damian
Sep 21, 2023 -

Montrose Ford in Fairlawn responded

We're so glad to know you've had consistently positive experiences with us at Montrose Ford of Fairlawn, especially with Andre. We appreciate your loyalty and look forward to serving you for many more years!

September 19, 2023

Lynn went above and beyond. She drove the car before I arrived to get familiar with the car. Great sales associate, she is truly a people person. Thanks Lynn. Sincerely Jo More

by joanneguy53
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William Sutton
Sep 20, 2023 -

Montrose Ford in Fairlawn responded

Hi Jo! It's fantastic to know that Lynn provided such excellent service at Montrose Ford of Fairlawn. We appreciate your kind words and look forward to assisting you in the future!

September 18, 2023

Andre in the Montrose Ford Service Department is an example of what all employees should strive to be like. Professional, efficient and excellent customer service skills combined with a level of trust More

by DebraR
Recommend Dealer
Yes
Employees Worked With
Andre in Service Department
Sep 21, 2023 -

Montrose Ford in Fairlawn responded

Hey Debrar, thank you for the positive review! We're glad to know that Andre and our team provided you with professionalism and efficiency that stood out during your visit. We appreciate your support and see you again! Safe travels!- The Montrose Ford of Fairlawn Team

September 14, 2023

Love that they bring your car to you! They did a great job! Rick’s a great person to work with! More

by Ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 15, 2023 -

Montrose Ford in Fairlawn responded

Hi Ginny! We appreciate your kind words and shoutout to Rick from our team at Montrose Ford of Fairlawn! Thank you for your business!

September 13, 2023

I would like to thank the Montrose Ford for helping me through a difficult stretch. We were able to purchase a car for my wife and the experience was very pleasant. My wife was sick during most of the t More

by Russeljr2000
Recommend Dealer
Yes
Employees Worked With
William Sutton, Dan Russell
Sep 13, 2023 -

Montrose Ford in Fairlawn responded

Hey Russel, we're glad to know that Dan and Will were able to assist you during a challenging time and made your car purchase experience seamless. We appreciate your kind feedback and recommendation of Montrose Ford of Fairlawn! Have a great day!

September 08, 2023

Poor customer service, would not recommend them. Definitely better dealers that will actually follow up with you. More

by gcode15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
William Sutton
Sep 12, 2023 -

Montrose Ford in Fairlawn responded

We're disappointed to hear about your experience. We strive for excellent customer service and it's clear we fell short this time around. Your feedback is valuable, as it helps us improve our services moving forward. If you'd like to discuss further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Ralph Gilpin - General Sales Manager - rgilpin@gomontrose.com

September 05, 2023

It was a pleasure working with Matt Mills on our ordered Maverick that we waited almost two years to arrive. He notified us of updates as they were available and he called us prior to it arriving at Montros More

by lauramcorbett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Mills
Sep 05, 2023 -

Montrose Ford in Fairlawn responded

Hi Laura, It's great to know that Matt kept you updated throughout your wait for the Maverick at Montrose Ford of Fairlawn. We appreciate your patience and are glad he could assist! Enjoy your ride!

September 02, 2023

The salesman, Adam was polite and efficient. My overal experience was very pleasant. I have bought several cars from this dealership. More

by Dave Collings
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam, Carlos
Sep 06, 2023 -

Montrose Ford in Fairlawn responded

Hi Dave, It's great to know that Adam and our team at Montrose Ford of Fairlawn made your experience a pleasant one. We appreciate your continued business over the years!

August 29, 2023

Every one was very helpful and I felt as if I was with friends and family trying their best to help my wife and I Thank you so much More

by Alan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn Gullicks, Joe Dyer, Calvin Jackson, Jessica “Jess” Bradford, Mike Patton
Aug 30, 2023 -

Montrose Ford in Fairlawn responded

Hey Alan, thank you for the positive review! We're happy to know that our team at Montrose Ford of Fairlawn made you and your wife feel like family. We'll see you next time! Enjoy your new ride!

August 24, 2023

I always get great service. Csr is well taken care of. Andre is very personable. Waiting area is comfortable and the coffee is good More

by Dreajeanbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 25, 2023 -

Montrose Ford in Fairlawn responded

Thank you for the 5-star rating! We're happy to know you've had consistently good service at Montrose Ford of Fairlawn and that Andre has been helpful. We'll see you next time! Safe travels!

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