Montrose Ford in Fairlawn

Friendly,knowledgeable efficient and honest . Got my vehicle in at the appointment time and completed the work in a timely manner. Got my vehicle in at the appointment time and completed the work in a timely manner. More

Great dealership great service Department I’ve purchased for new four new vehicles from them .. for new four new vehicles from them .. More

Those at Montrose are very friendly and honest. . love this dealership..Andre in Service snd Will in Sales are exceptional! I highly recommend you check it out . love this dealership..Andre in Service snd Will in Sales are exceptional! I highly recommend you check it out More

I have a good working relationship with the service staff. I really trust their recommendations regarding the service needed for my car. I know that both Rick and Andre won’t steer me wrong. staff. I really trust their recommendations regarding the service needed for my car. I know that both Rick and Andre won’t steer me wrong. More

Service was good. I was greeted as soon as I walked in the office at 12:20. Beside my oil change and the usual services included with this visit, it was noted that I I was greeted as soon as I walked in the office at 12:20. Beside my oil change and the usual services included with this visit, it was noted that I needed rear brakes, a new heat shield as the current one was badly damaged. I also was in need of a battery and hose with repairs totaling over $1100.00 - OUCH! 2 1/2 hours later my car was finally ready to be released. One final note, the music in the waiting area was AWFUL! More

I was unhappy with previous dealer service on my 2 Fords - an F350 Diesel Truck and an Escape Titanium Hybrid. I had 2 recalls and decided to try Montrose Ford. My adviser there is Andre. So far service and - an F350 Diesel Truck and an Escape Titanium Hybrid. I had 2 recalls and decided to try Montrose Ford. My adviser there is Andre. So far service and work on several recalls was excellent. No unexpected issues, good communication. I feel like this dealer will continue to do the right things. I'm happy. More

Great work environment and makes me feel very welcome. Customer service was also terrific could not have asked for anything better. Customer service was also terrific could not have asked for anything better. More

First time there. Brought our Ford Edge in for an oil change and tire rotation. Service was quick and thorough. Brought our Ford Edge in for an oil change and tire rotation. Service was quick and thorough. More

It is the best dealership I have dealt with. Andre is very helpful and super to work with. I travel a long distance just to go to Montrose instead of going to a dealership by me. Andre is very helpful and super to work with. I travel a long distance just to go to Montrose instead of going to a dealership by me. More

I was very pleased with my visit. I was treated very courteously.when I arrived the worker, removed my walker from the back of my car for me and walked me to the waiting room. A gentl I was treated very courteously.when I arrived the worker, removed my walker from the back of my car for me and walked me to the waiting room. A gentleman there made coffee for me. The receptionist asked if I wanted anything to eat such as cookies, or some other kind of snack the seating was very comfortable, when finished I was escorted to my car and my walker was placed in the back for me again. I feel that the cost was very fair and I’m well pleased with their service . More