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Montrose Ford in Fairlawn

Fairlawn , OH

Overview
Reviews
Vehicles
4.8
545 Reviews
Call Dealership (330) 666-0711

3960 Medina Rd

Fairlawn , OH

44333

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Showing 545 reviews

February 08, 2024

I have been using them for years. The service staff is great, especially Rick Thurber the service writer. More

by Magillcoin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Thurber
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Feb 08, 2024 -

Montrose Ford in Fairlawn responded

We're so glad that Rick & the team continue to earn your support! Thanks so much for your loyal business and we'll see you next time here at Montrose Ford of Fairlawn!

February 06, 2024

Excellent service. I wouldn't go anywhere else for service. I rely on the advice I get there. More

by diana3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre --always helpful and always gives good advice.
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Feb 06, 2024 -

Montrose Ford in Fairlawn responded

Diana, thank you for trusting us with your vehicle service needs! We'll see you next time. Safe travels!- The Montrose Ford of Fairlawn Team

February 01, 2024

One thing I look at in a dealer repair shop is true honest service which is in question 🤔 ? More

by Marcus G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 07, 2024 -

Montrose Ford in Fairlawn responded

Marcus, We're sorry to hear this and we want to understand what happened. Please reach out to discuss this and find a resolution to these concerns. Thank you, Dave Padgitt - Service Manager - 330.666.0711

January 30, 2024

Very clean personable environment, felt like I was talking to a friend instead of being sold, very professional, knowledgeable, and over all great service with great business. Marcus was excellent to More

by Zack
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Marcus, Alex
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Jan 30, 2024 -

Montrose Ford in Fairlawn responded

Hi Zack! It's great to know that you felt at ease during your visit with Marcus and our team at Montrose Ford of Fairlawn. We appreciate the kind words about our service and professionalism!

January 25, 2024

Worked with ALEX AND HE WAS GREAT. made the process easy. And I was from out of town. More

by drsteboone1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex McGraw
Report | Print
Jan 25, 2024 -

Montrose Ford in Fairlawn responded

We're thrilled to hear that Alex provided you with a smooth experience here at Montrose Ford of Fairlawn! Your business is much appreciated and we hope you won't hesitate to reach out if there's anything else we can do for you. Safe travels!

January 23, 2024

Great people were nice friendly. waiting area very nice free snacks and coffee.service was timely not a long wait.I would go again More

by Edwin.henry64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Russell
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Jan 23, 2024 -

Montrose Ford in Fairlawn responded

Hi Edwin! We're glad to know that you enjoyed the service and amenities at Montrose Ford of Fairlawn. We appreciate your feedback and look forward to seeing you again!

January 22, 2024

I have purchased cars from Montrose Ford and they have always been very polite and helpful. Their service department is excellent. Andre in the service department is outstanding as he thoroughly explains More

by Ford owner for many years
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre in the Service Department.
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Jan 23, 2024 -

Montrose Ford in Fairlawn responded

Hi! We're so glad to know that you've had consistently positive experiences with us at Montrose Ford of Fairlawn, especially in our service department. Andre and the rest of our team appreciate your kind words! Thanks for choosing us for your automotive needs.

January 14, 2024

The salesman was great. Was patient, laid back and let me do the talking. Which made the experience easy without the stress and drama. More

by Satisfied Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew Mills
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Jan 16, 2024 -

Montrose Ford in Fairlawn responded

We're glad to know that our sales team at Montrose Ford of Fairlawn made your car buying experience stress-free and enjoyable. Thanks for sharing this positive feedback!

January 13, 2024

Rick at Montrose has been great to work with and always helps us. He is very knowledgeable and kind. He’s honest and wants to help the best he can. More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Thurmer
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Jan 16, 2024 -

Montrose Ford in Fairlawn responded

Luke, it's great to know that Rick has been consistently helpful and honest during your visits at Montrose Ford of Fairlawn. We appreciate the positive feedback!

December 19, 2023

Everyone is friendly & helps each other out. Adam did a great job helping us find the vehicle. More

by Patty
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jessica “Jess” Bradford
Report | Print
Dec 19, 2023 -

Montrose Ford in Fairlawn responded

Patty, we're delighted we could deliver an excellent experience! - Montrose Ford of Fairlawn Team

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