Montrose Ford in Fairlawn

Car was in for service and warranty work. Never feel the Service Representatives are trying to sell me products/services unless it is truly needed. EVERYONE I meet at Montrose is courteous an Never feel the Service Representatives are trying to sell me products/services unless it is truly needed. EVERYONE I meet at Montrose is courteous and very helpful. On my last visit, Kristen demonstrated what a professional is. Explained what I needed, gave me a realistic time when the vehicle would be ready, and insured my car was washed and ready to go! I know that if I didn't have Kristen, Andre or one of the other service reps would have pleased me as well. More

BILL STARCHER EXCEEDED MY EXPECTATIONS AS A CUSTOMER. I BROUGHT MY 2014 FORD F-150 XLT IN FOR A TRANSMISSION PROBLEM TODAY AND MET TWO OF THE NICEST PEOPLE I HAVE HAD THE PLEASURE OF DOING BUSINESS WITH I I BROUGHT MY 2014 FORD F-150 XLT IN FOR A TRANSMISSION PROBLEM TODAY AND MET TWO OF THE NICEST PEOPLE I HAVE HAD THE PLEASURE OF DOING BUSINESS WITH IN A LONG TIME. RHONDA YEAGER WAS FIRST TO HELP ME WITH HER BEAUTIFUL SMILE AND GENUINE CONCERN FOR MY PROBLEM, RHONDA INTRODUCED ME TO HER SERVICE MANAGER BILL STARCHER WHO TOOK CARE OF ME , ONCE AGAIN IMPRESSING ME WITH HIS PRODUCT KNOWLEDGE AND PROFESSIONALISM . I HAVE BEEN A CUSTOMER OF MONTROSE FORD FOR SOME YEARS NOW , THE SERVICE AND PROFESSIONALISM THAT I RECEIVE FROM THE WHOLE STAFF KEEPS ME COMING BACK YEAR AFTER YEAR. RONALD V. NICHOLS RETIRED PRESITENT, NICHOLS & SONS SHELL INC. More

Excellent Customer Service - No Pressure First time ever to purchase a Ford. Mark Menhorn, my salesman was extremely helpful and answered all my questions. Never felt pressured or belittled First time ever to purchase a Ford. Mark Menhorn, my salesman was extremely helpful and answered all my questions. Never felt pressured or belittled in any way. The best experience I have ever had buying a new car. Would recommend this dealership to anyone. More

No pressure sales people! The worst part of buying a new car can be pushy sales people. Esp when you think you are not getting a deal and they are putting pressure on you and t The worst part of buying a new car can be pushy sales people. Esp when you think you are not getting a deal and they are putting pressure on you and then they get their boss to come over and he starts to pressure you! Well,,, you get none of that at Montrose Ford. Amedeo and Rick were the best to work with. No matter what I asked, no matter how many times I had to go over the deal, no matter how many times we talked about the price and the car options, they both were patient with me and fully listened to me and my concerns. I left there the proud owner of a 2017 Ford Fusion SE AWD with all the options on it I wanted. Even the guy who did the financing for me made the experience easy and stress free. Believe me this is a big purchase for me and I would not have bought it if I did not feel I was getting a deal. I would go back and buy from them again! Thank you Montrose Ford! More

Purchased a new 2017 Ford Escape Josh Mills was my salesman. He went out of his way to make this the best car purchase I have ever had! He delivered my car to my home and answered all Josh Mills was my salesman. He went out of his way to make this the best car purchase I have ever had! He delivered my car to my home and answered all my questions and went over every detail of the car. More

Always great care I won't go anywhere else for my service work on my car. The service staff are wonderful and always make me feel like I'm part of the family. I walk in I won't go anywhere else for my service work on my car. The service staff are wonderful and always make me feel like I'm part of the family. I walk in the door and almost everyone says hello before I have even stepped in the door all the way. Waiting in the showroom waiting area is very nice. They have beverages and snacks for you while you wait. The seating is so welcoming and comfortable. My favorite part is that I know where my car is in the process every step of the way from their large screen that shows all the vehicles in service that are being worked on. You never have to go back and bother anyone to find out how long before your car is going to be done. I enjoy working with all of the staff. More

Fantastic staff Our Salesman, Ray, was extremely friendly and personable. He knew every inch of the vehicle we ended up purchasing. He worked with us and it was a p Our Salesman, Ray, was extremely friendly and personable. He knew every inch of the vehicle we ended up purchasing. He worked with us and it was a pleasant experience. Also, Amedeo was outstanding! Great guy and down to earth. These two gentlemen earned a new customer for life! Thanks guys!! Colin and Michelle King More

Always a great experience It is always a pleasure to work with the people at Montrose. They've helped me with two cars. I will always deal with them from this point forward. It is always a pleasure to work with the people at Montrose. They've helped me with two cars. I will always deal with them from this point forward. More

In and Out on Time Service staff are always friendly, helpful and courteous. Waiting room is comfortable with a tv, beverages, snacks, magazines and comfy chairs and co Service staff are always friendly, helpful and courteous. Waiting room is comfortable with a tv, beverages, snacks, magazines and comfy chairs and couches. Our salesman always makes a point to stop over and visit with us while we are waiting. More

GREAT PEOPLE!! All I can say is that this was my best cat buying experience I have ever had. My wife and I have bought many new and used cars from Ford dealers and n All I can say is that this was my best cat buying experience I have ever had. My wife and I have bought many new and used cars from Ford dealers and none come close to Montrose Ford in Fairlawn. We had been to the dealer that we bought our last couple of cars from and had all our service work done at when we went looking at a new car. I knew the trade in value of our old car and we had a figure of what we wanted out of it. What they offered us was a total joke. Then the discounts on the new demo that we were looking at were not that good. I just happen to stop at Montrose Ford, They are a half hour from my house. I walked in and was greeted by friendly folks. I told them what I was looking for and what I had to trade in. After chatting a few minutes, they came with an offer. My mouth almost hit the ground. They doubled the amount that I was offered for my trade and discounted a new Explorer more than the demo I looked at the dealer I had been with. Again, they DOUBLED the amount of my trade. This amount was right in line with what I expected to get. The discounts on the new Explorer were just amazing. Something my old dealer said couldn't be done. To make a longer story short, the wife and I not only leased her a new Explorer but I wound up buying a used one for myself as well. We went looking for 1 car and came home with 2. For some folks it may be a longer drive to get here. You may pass several Ford dealers like I do to get there. It is a must for you to give these folks a shot at your business. If you want to be treated fair and get a great deal from friendly folks, this is the place. My sales man is David Cowan, the sales manager is Matt Palffy. Tell them what you want and they will make it happen! This IS my new Ford dealer and I am not afraid to recommend them to anyone! . More