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Montrose Ford in Fairlawn

Fairlawn , OH

4.8
545 Reviews

3960 Medina Rd

Fairlawn , OH

44333

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Showing 545 reviews

January 13, 2018

Looking for used Have worked with Will twice now each time he takes his time and helps find what will fit are budget. I will continue to go to will for future cars More

by Robert E First
Recommend Dealer
Yes
Employees Worked With
William Sutton
January 05, 2018

A wonderful and amazing experience I had a wonderful sales experience and Marvin took everything I asked and wanted and handled my needs fast and I would recommend highly and I will nev More

by Stella Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin "Cardaddy" Lewis
December 22, 2017

Best car buying experience ever! Literally! I just came out of bankruptcy a few weeks ago, dealerships in my own town wouldn't work with me or had outrageous ideas what I should be trying to buy More

by longbeard1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamin Glenn 5 stars, William Sutton, Tricia Peacey
December 14, 2017

Awesome Fantastic sales person. He got me in the perfect vehicle without busting my budget. He and management went out of their way make sure I understood a More

by Happy buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lake
December 10, 2017

Ford 150 Platinum -- Josh PLEASE READ BEFORE BUYING FROM THIS DEALERSHIP. This place is by far one the worst dealerships I have been to. I bought by F-150 platinum from them al More

by Dtburk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Mills
Dec 11, 2017 -

Montrose Ford in Fairlawn responded

Hi Derek, thank you for taking time and leaving us a review. Good or bad we value our customers opinions, as we strive to make our business better each and everyday. We are sorry to hear that you had a bad experience while visiting us recently. I did some digging into your situation and found that our owner has 1 of our 2 F-150 Limited's down in Florida as his demo and our Vice President was driving the other one. I also found that you were looking to save some money on your payment, so our sales professional Josh, did everything in his power to make this request by you, come true. The only way that was going to happen was if you stepped down in vehicle to a Lariat. As I found out from talking with our General Manager, this was something that you didn't want to do at the end of the day. The Platinum's are hard to come by today and so are the Limited F-150, as it's December and we have sold majority of our 2017 supply and the 2018 F-150's have not hit in full force yet from Ford. We are glad to hear that you ended up purchasing a Ford, as they are the best. We know that we did everything in our power to make a deal with you and sometimes things don't go the way the customer thinks and leaves. We've been in business here in Fairlawn for 34 years and we will continue to serve our community with great service and provide a quality Ford product for years to come. Remember you've got a friend at Montrose.

December 04, 2017

Great dealership! Calvin was (and still is) a huge help! He showed me cars that were in my price range and that had all of the features that I was looking for. He's bee More

by dmt32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Jackson, Mike Patton
November 30, 2017

Awesome service department Montrose has a great service department. They are always friendly, accommodating and explain everything that is needed or recommended. They never ma More

by customerE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen in the service department
November 26, 2017

Awesome experience Everyone was super friendly, patient, and answered all of my questions. I loved how easy they made everything for me. I look forward to being a life l More

by Kainae@03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dyer, Jessica “Jess” Bradford
November 26, 2017

Awesomeness We had one of the best experiences buying a car ever! I would highly recommend Montrose Ford to anyone looking for a car. We were treated kindly and More

by Jacki and Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lake, William Sutton
November 22, 2017

Excellent experience as always I have purchased my last 3 vehicles at Montrose. Excellent sales and finance staff. Will, Josh, Tricia, and Mike are easy and efficient to work with. More

by Jeffery Hansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Mills, William Sutton, Tricia Peacey, Mike Patton
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