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Montrose Ford in Fairlawn

Fairlawn , OH

4.8
545 Reviews

3960 Medina Rd

Fairlawn , OH

44333

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Showing 545 reviews

June 01, 2018

Purchasing a Car at Montrose Ford John Burns was friendly, knowlegable and a pleasure to work with. He made the stressful ordeal of purchasing a car much easier. I would highly recom More

by Broksr3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Burns
June 01, 2018

Great Experience Purchasing Expedition Platinum Max I was very pleased with my overall purchase experience, from the internet sales rep who helped identify the vehicle I was looking for, to the sales re More

by Expedition EL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Patton, Pat Jordan
May 30, 2018

Best salesman in NE Ohio Josh is very knowledgeable, enthusiastic and motivated man. He knows about the vehicles and understands what you want in a car and will help you get i More

by One way
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Mills
May 30, 2018

excellent jess was very professional all of my needs were met went very smooth would recommend got the price I needed on my trade in very good More

by john1boy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica “Jess” Bradford
May 30, 2018

Second car in 2 years - both with Jess! 2nd car purchased with Jess in 2 years. Professional, friendly and easy to work with! She made the experience better than any other my wife and I have More

by Doug&Diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica “Jess” Bradford
May 27, 2018

This was the best dealership ever! Brock was so helpful and very professional. He helped me get all the information I needed for getting me into my new fusion! Brock and his team were s More

by Brockisgreat1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dyer, Adam Coleman, Amedeo Marino, Tricia Peacey, Pat Jordan, Joe Camp, Brock Garretson, Mike Ocepek
May 26, 2018

Great thank. You Everything was great I will tell all my friends thank you!!!! I love my car and my wife loves it more thanks again you guys were great More

by Patricklaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dyer, Adam Coleman, Mike Patton, Joe Camp, Brock Garretson, Mike Ocepek
May 25, 2018

Best of the Best I searched for weeks, too old, too new, too high priced...then a call from sales agent John Burns. He had found a used car that he thought I would lik More

by Shlomo
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Burns, Mike Patton, John Burns
May 25, 2018

Run as far away as you can get from Montrose Ford! Jessica Bradford salesman Lied about the color of the car and lied about throwing in a touch screen navagation system. Classic bait and switch just More

by Frankm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Calvin Jackson, Jessica “Jess” Bradford, Amedeo Marino
Jul 10, 2018 -

Montrose Ford in Fairlawn responded

Good afternoon Frank, My name is Matthew and I am the National Customer Service Director here at Montrose Ford of Fairlawn. I'd like to apologize to you for your experience with us and offer my help. Our goal is for our customers to always leave with a smile on their face! Would you please reach out to me at your earliest convenience so that I may help in whatever way I can? Thank you and I hope to hear from you soon. National Customer Service Director Matthew 917-374-5453

May 23, 2018

Great Experience! Thank you so much to Rick Wallace! Easy, friendly experience. Thank you for making this process as simple as possible and listening to my requests. I More

by CassyP1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Wallace, Mike Patton
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