Montrose Ford in Fairlawn

I bought a used 2015 Ford XLT F150 truck from Montrose. I bought a used 2015 Ford XLT F150 truck from Montrose and it was by far the best buying experience that I've ever had. Believe me when I say, I've bo I bought a used 2015 Ford XLT F150 truck from Montrose and it was by far the best buying experience that I've ever had. Believe me when I say, I've bought a bunch of new and used vehicles over the last 40 years. The young salesman Josh Mills, with his bow tie, was the best salesperson I've ever dealt with. He was so very friendly, efficient and knowledgeable about the vehicle that I was buying. He wasn't pushy. He was very accommodating, 100% truthful and extremely effective at expediting the completion of the purchase. For weeks, I was using what I consider to be the best search engine out there today for finding a used vehicle, AutoTrader. I searched the entire eastern half of the United States for the exact truck before I finally found it at Montrose. I looked at hundreds of trucks and when I say that they gave me the truck for an excellent price, I know what I am talking about. I found the truck late on a Thursday night. I called them Friday morning as soon as they they opened. They patched me through to Josh Mills. I asked him to walk around the truck for me and look closely for any dents, door dings and scratches. He gave me a full report over the phone. The imperfections consisted of one very tiny little ding above the drivers door handle. I told him that I didn't want to drive 3 1/2 hours and find out in person that the truck was all dinged up and then have to turn around and drive back home 3 1/2 hours without a truck. I put a deposit on it without ever driving it or seeing it in person. It looked and drove like it was brand new. The business/financing manager Mike Patton was second to none. He's a straight shooter. Very friendly with a great dry sense of humor! He made everything crystal clear, black and white, painless and quick. I already had financing lined up with my bank at an excellent interest rate. Prior to finding the exact truck that I wanted at Montrose, I had spoken to a few other dealerships about the used trucks that they had. They wanted the opportunity to finance my truck if I bought it from them. I told them that if they could beat my rate that I was game. None of them could touch the rate. Montrose promised me an interest rate that was lower than mine by .38% of a percentage point. When I got to their location early Saturday morning the rate that I was promised was the exact rate that they gave me. It is so refreshing to be able to deal with honest and wonderful people in this day and age, especially on a large purchase like this. Thanks again Josh and Mike, Scott H from Cincinnati, Ohio. More

Excellent experience! I bought a 2018 Ford Escape Titanium. Great buy, love it. Customer service lady was very helpful to. Salesman Calvin was extremely helpful. Very satis I bought a 2018 Ford Escape Titanium. Great buy, love it. Customer service lady was very helpful to. Salesman Calvin was extremely helpful. Very satisfied. Thanks Montrose Ford!!😄👍🏾 More

A great dealership . Very clean store, and friendly staff. I look forward to becoming a regular customer for the servicing of my vehicle. I would highly recommend this d . Very clean store, and friendly staff. I look forward to becoming a regular customer for the servicing of my vehicle. I would highly recommend this dealership to my friends, and family Chris More

good words for two good salesman josh mills was not my initial sales person but his brother matt mills was but matt was not in the day I went to the dealership and josh stepped in pe josh mills was not my initial sales person but his brother matt mills was but matt was not in the day I went to the dealership and josh stepped in perfectly to get the deal finished for matt great guys to deal with. More

new car purchase Salesperson was great. No pressure. Took a lot of time to educate on all features if the vehicle. Will took over for another sales person early in Salesperson was great. No pressure. Took a lot of time to educate on all features if the vehicle. Will took over for another sales person early in the process and I was grateful for that as we moved through the purchase of the car. One small issues needed to be addressed after purchase and service department took care of it in a very efficient manner. More

Impressed with my Sales Associate Josh Mills was great! He was friendly, informative, and not too pushy. He also sports a dapper bow-tie! Trisha was kind and very patient with my ques Josh Mills was great! He was friendly, informative, and not too pushy. He also sports a dapper bow-tie! Trisha was kind and very patient with my questions. Dealership is easy to find, clean, and has great selection. More

"Jess" a superb sales professional Jess was my online chat associate when I inquired about the vehicle online. When I met her in person that evening she was very courteous and efficient Jess was my online chat associate when I inquired about the vehicle online. When I met her in person that evening she was very courteous and efficient. She was very thorough and detailed with the information regarding the used vehicle I had selected online. I felt completely at ease with her and knew I made the right decision. She worked with me to get the deal done!! More

Great Salesman! Adam helped me out so much, never thought id be able to get out of my old cavalier and into a brand new fiesta! Great dealership! Adam helped me out so much, never thought id be able to get out of my old cavalier and into a brand new fiesta! Great dealership! More

Awesome Jess was a super kind person and was very helpful, straightforward with everything. A+ She walked me through all the options I had. Will visit again. Jess was a super kind person and was very helpful, straightforward with everything. A+ She walked me through all the options I had. Will visit again. More