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Montrose Ford in Fairlawn

Fairlawn , OH

4.8
545 Reviews

3960 Medina Rd

Fairlawn , OH

44333

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Showing 545 reviews

September 27, 2024

The service technician was on time, explained what he was going to do and was very professional. More

by Pheslopbaker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mills
Sep 27, 2024 -

Montrose Ford in Fairlawn responded

Thank you for the positive feedback about your recent experience with the Montrose Ford of Fairlawn team! We appreciate your business and hope to see you again in the future!

September 24, 2024

This is my second new car purchase from Montrose Ford in less than a year. I'm also from North Carolina and this dealership is in Ohio. That alone should speak volumes. Alex McGraw is one the all time grea More

by Michael Norton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex McGraw
Sep 24, 2024 -

Montrose Ford in Fairlawn responded

Hi Michael! We're delighted to hear that Alex and the Montrose Ford of Fairlawn team made your second purchase just as special. Thanks for making the trip from North Carolina and sharing such high praise! Enjoy your dream car!

September 18, 2024

I told them what was wrong with my car. Like he asked me then turn around and tell me I have to get a diagnostic for $179.00 . Which was the most comical thing I’ve ever heard. No so very w More

by robin_smith8851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The whole service team
Sep 19, 2024 -

Montrose Ford in Fairlawn responded

Robin, thank you for the review. I'm sorry to hear that this experience didn't leave you with a better impression of our dealership and will make sure your feedback gest addressed with our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Dave Padgitt - Service Manager - 330.666.0711

September 16, 2024

I always have a good experience, I have purchased my car there, and always very respectful when I get service. Thank you More

by Jlgr8house
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Sutton, John Thompson
Sep 16, 2024 -

Montrose Ford in Fairlawn responded

Thank you for your continued support! We're glad to hear that Montrose Ford of Fairlawn consistently provides respectful and positive experiences. We appreciate your loyalty!

September 01, 2024

Best car buying experience ever,John my Salesperson was the best ,showed me everything about the car and even helped me download a Ford app. First time I ever enjoyed buying a vehicle More

by Val
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Nageotte 5*
Sep 03, 2024 -

Montrose Ford in Fairlawn responded

We're delighted to hear that John made your car-buying experience enjoyable at Montrose Ford of Fairlawn! Thanks for sharing your positive feedback and enjoy the new ride!

August 30, 2024

Had great experience in service. They kept me informed the entire process. The repairs where done in a timely manner and the team was great work with. More

by mstringer1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Thompson
Aug 30, 2024 -

Montrose Ford in Fairlawn responded

We're delighted to hear you had a great experience with our service team at Montrose Ford of Fairlawn. Thanks for the positive feedback!

August 22, 2024

I could not ask for a better dealership they always do an excellent job . I have purchased 4 new vehicles over the years from them and when ready I’ll purchase number 5 ! Great dealership .👍 More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mills, Joe Dyer, Jessica “Jess” Bradford, Mike Patton
Aug 22, 2024 -

Montrose Ford in Fairlawn responded

Dan, we're delighted to hear that you've had positive purchase experiences with us at Montrose Ford of Fairlawn! Thanks for your continued support and loyalty! We look forward to helping you with vehicle number 5 when the time comes! Take care!

August 22, 2024

They got me started on time and finished in a reasonable amount of time. Service writer was very pleasant. More

by Ted
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service personnel
Aug 23, 2024 -

Montrose Ford in Fairlawn responded

Ted, we're glad to hear you had a timely and pleasant experience with our team at Montrose Ford of Fairlawn. Thanks for the review!

August 02, 2024

I had a very nice experience with Montrose Ford. found the truck I wanted. No hassles and no sale pressure. I wanted to thank both John Nageotte, and Hazmo Tannous for their help on getting my truck More

by Moe Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Nageotte, Hazmo Tannous
Aug 02, 2024 -

Montrose Ford in Fairlawn responded

Moe, we're delighted to hear that John and Hazmo made your experience at Montrose Ford of Fairlawn smooth and hassle-free. Enjoy your new truck!

July 27, 2024

Whether making inquiries by phone, dealing with service or even the original purchase of my car, personnel have been professional, friendly and extremely knowledgeable and helpful More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre in Montrose Ford Service, Will Sutton in sales … others there whose names I do not know
Jul 29, 2024 -

Montrose Ford in Fairlawn responded

Thank you for sharing your experience! We're delighted to hear that our team at Montrose Ford of Fairlawn has been professional, friendly, and helpful throughout. We appreciate your support!

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