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Montrose Ford in Fairlawn

Fairlawn , OH

4.8
545 Reviews

3960 Medina Rd

Fairlawn , OH

44333

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Showing 545 reviews

May 22, 2023

Have been taking my Edge to Montrose Ford service since we purchased it at Montrose in 2013. Great service. More

by judicampo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dyer
May 22, 2023 -

Montrose Ford in Fairlawn responded

Thank you for sharing your review! We're so happy that you have chosen our team for the past 10 years! We look forward to seeing you again at Montrose Ford of Fairlawn!

May 16, 2023

It was easy to schedule an appointment with the service department. My vehicle was taken in on time, and the work was completed in a reasonable amount of time The charge for the service was competitive More

by joycejoeplatek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 18, 2023 -

Montrose Ford in Fairlawn responded

Joyce, We're happy that scheduling your appointment with our service department was a breeze, and that we could complete your work in a timely manner. Providing a competitive price for the services we offer is vital to us, and we’re truly grateful you think so too. We’ll be here when you need us again! Thank you! - Montrose Ford of Fairlawn

April 28, 2023

Great service and workman ship great. price and delivered as promised . Friendly down home treatment! More

by Bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug , body shop mgr
May 01, 2023 -

Montrose Ford in Fairlawn responded

Thank you for the wonderful feedback, Bernie! We appreciate you trusting the Montrose Ford of Fairlawn team with your business and hope to see you again next time!

May 03, 2023 -

Bernie responded

Recommend my friends at Montrose 😊

April 28, 2023

Spencer C set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Spencer was responsive, extremely knowledgeable, not only about the vehicle More

by collins.Dionna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer C, Vinny Maculaitis, Josh Mills, William Sutton, George Chedid, Calvin Jackson, Jessica “Jess” Bradford, Dan Russell, Matthew Mills
May 01, 2023 -

Montrose Ford in Fairlawn responded

Thank you for taking the time to share this wonderful feedback! We're thrilled to hear that Spencer & the team provided you with a truly excellent car-buying experience and we hope we have the privilege of working with you again in the future. Take care! - Montrose Ford of Fairlawn

April 28, 2023

Thank you for the good service this morning . It is always a pleasure to work with you and I will return for more as needed. More

by Domenicolazzerini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Thurmer in Service
May 01, 2023 -

Montrose Ford in Fairlawn responded

We're happy to hear that you had a great service experience with us! We appreciate your honest feedback and your loyalty to Montrose Ford of Fairlawn. We can't wait to assist you again soon! Thank you!

April 22, 2023

Customer service is very good, professional and courteous service, answered my questions so that I understood More

by Hillju9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 22, 2023 -

Hillju9 responded

Good service

Apr 25, 2023 -

Montrose Ford in Fairlawn responded

Thank you for the wonderful feedback! We appreciate you trusting the Montrose Ford of Fairlawn team with your business and hope we have the opportunity to serve you again in the future!

April 20, 2023

Excellent service n great employees n always neat n clean waiting area n hours of operation More

by sherry.white02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex n sales , Josh Mills
Apr 21, 2023 -

Montrose Ford in Fairlawn responded

We're glad you enjoyed your visit to our service center, Sherry! Thank you for coming to Montrose Ford of Fairlawn!

April 18, 2023

Andre always takes good care of my car and explains everything in detail! When I come back to this area I will be sure to call him for service on my vehicle More

by foxyeladyred@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Apr 19, 2023 -

Montrose Ford in Fairlawn responded

Andre and the team are glad your visit to Montrose Ford of Fairlawn was so great! We hope you come to see our team again in the future! Thank you!

April 13, 2023

Montrose Ford always provides Friendly, Knowledgeable, prompt professional service that is always completed RIGHT the FIRST time ! They provide quality service at a fair price! More

by Richard.movens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, Nate
Apr 14, 2023 -

Montrose Ford in Fairlawn responded

Richard, We appreciate your positive feedback for Montrose Ford of Fairlawn! We are glad to have your kind words and are thrilled that our team provided prompt and professional service. We look forward to serving you again in the future! Thank you!

Apr 15, 2023 -

Richard.movens responded

I’d like to say to Montrose Ford , Please keep up the GREAT Sales and Quality Service work that you’ve been doing for years ! I’ve been purchasing new Ford Rangers every few years since 1994 and from Montrose Ford since 2006. The reason I changed dealerships were due to selection and service ! Montrose Ford always got me the truck I wanted ,whether it was in their inventory or not and I always got a fair deal and the most for my trade. Secondly , their Service Department! Everyone from the service advisors, service technicians to the Cashiers always are friendly, courteous professionals and knowledgeable of the Ford Products! THANK YOU ALL !

April 13, 2023

Very courteous and friendly people. Andre was a joy to work no high pressure sales tactics like other places. Treated fairly and respectfully More

by jtosatto
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andre Smith EXCELLANT!!!, Jessica “Jess” Bradford
Apr 17, 2023 -

Montrose Ford in Fairlawn responded

We appreciate your shoutout to Andre and the team! We look forward to serving you next time! Thank you! - Montrose Ford of Fairlawn

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