Montrose Ford in Fairlawn

Andre Harris is exceptional, your maintenance group is great. Customer service is excellent. I drive from Canton Ohio just to go to Fairlawn to Montrose Ford. great. Customer service is excellent. I drive from Canton Ohio just to go to Fairlawn to Montrose Ford. More

Everything was handled as requested. They communicated well when the vehicle was finished when they let me know what was going on. They communicated well when the vehicle was finished when they let me know what was going on. More

Nice place to get your car serviced. Everyone was very helpful & the service was really great! Everyone was very helpful & the service was really great! More

I was very pleased with the service I received. The service department is very friendly and efficient. This was my first time using Montrose Ford in Fairlawn and must say the Service department The service department is very friendly and efficient. This was my first time using Montrose Ford in Fairlawn and must say the Service department was the best. More

I had a Fast and great buying experience. In and out in a couple hrs. In and out in a couple hrs. More

There service dept is friendly and keeps you well informed as to where your car is at during the service informed as to where your car is at during the service More

Rick and the service department provided efficient service. Rick helped facilitate an issue with another car with a recall notice. service. Rick helped facilitate an issue with another car with a recall notice. More

NO WAITING AROUND TAKEN RIGHT IN AND WORK THAT NEEDS TO BE DONE AND OUT THE DOOR. BE DONE AND OUT THE DOOR. More

I have dealt with Rick for more years than I can remember and I have always had great service and respect for him and Montrose Ford and I have always had great service and respect for him and Montrose Ford More

If I could leave zero stars I would. First off I test drove a truck. When the salesman went to get the keys I asked if it was alright if I went and checked it out and he said yes. When I First off I test drove a truck. When the salesman went to get the keys I asked if it was alright if I went and checked it out and he said yes. When I had my head in the front wheel well looking at the front suspension, the salesman got into the truck, started it, and nearly ran my head over before I was able to get out of the way. The salesman said he thought I was looking at another truck. The next day another truck was driven and I asked for a discount due to the circumstances of almost being ran over. One of the owners (joe) got in my face, told me that I was “a f****** a**hole and to get the f***out of his dealership and to never come back, to go ahead and get a lawyer because his is better and he’s dealt with d**** bigger than me before and won” and I was then kicked out of his dealership. I will never step foot near this dealership again, I will try to convince everyone else not to, and I will be reporting this dealership to every place that I can. This behavior was more than unprofessional and they clearly had zero care that I was almost ran over by their employee More