Montgomeryville Nissan - Service Center

I took my vehicle back for service and still hear the noise coming from my vehicle. I feel that the service manager should have been more attentive as well he just seemed to want me gone to be honest. Se noise coming from my vehicle. I feel that the service manager should have been more attentive as well he just seemed to want me gone to be honest. See this is how they be after getting your money. Instead of changing the brakes out as we spoke on he just had my vehicle lubed. To say the least it’s still a horrible place to have service done. If I was a manager I would have done what was needed to please the customer not try to avoid the customer. It’s our vehicle our money that we invest and we want to keep up our vehicle not have dealerships tear them apart and not want to fix the problem. I also stated that I did not want the same person back on my vehicle and not only was my request ignored it just pissed me off even more because of the lack of the manager not holding up to his end. I should not even had to travel back there because he was fully aware that I was coming to see him the first time so an appointment should have been set for that day. DON’T USE THIS DEALERSHIP FOR REPAIRS THEY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL!!! More

Customer service at this place is the absolute worst. The service manager was even worse. If I was a white person.. they would never have treated me like they did. The service manager was even worse. If I was a white person.. they would never have treated me like they did. More

July 2,2021If I could give a negative rating I would my July 2,2021 If I could give a negative rating I would my name is Chanel Alexander I purchased a car from here and the customer service is the pits July 2,2021 If I could give a negative rating I would my name is Chanel Alexander I purchased a car from here and the customer service is the pits not only do they not want to take your car with complicated issues but they don’t even want to do the inspection and cancel appointments , possibly gave it to another person. Do not buy from here and definitely do not service. I have had two bad interactions with the service and the past three months For 2 different cars. You call for a manager 11am and nobody is around except the sales manager to sell another car they don’t want to service. More

Service Writer Cynthia was excellent. She ensured the work scheduled on my Rogue was completed in a timely manner and performed accurately. The technology package on the vehicle is great! Joe Y work scheduled on my Rogue was completed in a timely manner and performed accurately. The technology package on the vehicle is great! Joe Y More

Rough start but good ending So - first time I have owned a Nissan, and used this dealer for Service. Dropping off the vehicle was confusing - there seemed to be very little help So - first time I have owned a Nissan, and used this dealer for Service. Dropping off the vehicle was confusing - there seemed to be very little help available - only 1 guy at the service desk. This was towards the end of the day but still. I was greeted with a half-hearted "can I help you" from someone who looked very busy. Anyway, the next day waited for a status call on the repair. My "appointment" was for 11 am. No call all day, so I called around 4pm for status. Service advisor Tim took my call and gave me update. Vehicle would be ready the following day. Not ideal but given the issue they were getting from "Nissan Engineers" regarding a clicking in the rear brake drum, I understood. Tim did his best to get me up to speed on what was happening with my van. Picked up vehicle next morning no issues and smooth check out. Service should have followed up with me during the day and drop off should have been smoother. More

Experience with Car Service Service was performed on our Nissan Rouge as requested. Staff were very customer service oriented. Car was serviced timely as requested. Price was fai Service was performed on our Nissan Rouge as requested. Staff were very customer service oriented. Car was serviced timely as requested. Price was fair. Thank You! More

Always Helpful an happy I enjoyed my team of service writers today. Very helpful happy an polite. They met all of my needs great customer service. Thank you everyone Tina I enjoyed my team of service writers today. Very helpful happy an polite. They met all of my needs great customer service. Thank you everyone Tina Logue More

The service staff I am more than a little disappointed in the new service staff at this dealership. I have been a loyal customer here since 2003. I have purchased I am more than a little disappointed in the new service staff at this dealership. I have been a loyal customer here since 2003. I have purchased (5) Murano’s (4) Rouges (2) Maxima’s (2) 370 Z They have just changed for the worse in the past few years. I would like to discuss this situation with Steve or the service manager. Let’s see if they will even call me. More

2 oil changes in a row caused near engine burnout Had 2 oil changes done by them. Both resulted in me nearly burning out car's engine. Bone dry no leaks. Oil replaced by Midas. Had 2 oil changes done by them. Both resulted in me nearly burning out car's engine. Bone dry no leaks. Oil replaced by Midas. More

Montgomeryville Nissan Greg Gripman was very patient with me. He even took the time to hook up my blue tooth. When i can i would definitely see him again. His smile is conta Greg Gripman was very patient with me. He even took the time to hook up my blue tooth. When i can i would definitely see him again. His smile is contagious. Montgomeryville Nissan is the best ! More