Monrovia Chrysler Dodge Jeep Ram - Service Center

The lack of communication was very frustrating. When dropping off my Jeep there is one person I’m working with (Josh) for intake. The next day because it’s Josh’s day off no one followed up with me When dropping off my Jeep there is one person I’m working with (Josh) for intake. The next day because it’s Josh’s day off no one followed up with me or even let me know what was being done with my Jeep or that it was ready for pickup (according to them) It took four phone calls the following day to get someone on the line to even just tell me that the Jeep was ready and they couldn’t figure out what was wrong with it. And that it can only be diagnosed when the “computer tells them what’s wrong”. I don’t understand what has happened to listening to the symptoms and trouble shooting common causes for the issue. I’m a nurse, not a mechanic, and even I can google and find common causes for what is happening. The reliance on only referring to the computer codes to tell you what to fix is incredibly frustrating. I’ll be switching to a mechanic that can use their expertise and previous knowledge rather than just “what the computer tells them to look at”. And the fact that a vehicle just sits on the lot because it’s the original intake person’s day off is ridiculous. So if that person went on vacation for a week then it’s no one’s responsibility to take over and update and communicate with the customer? For dealership pricing I really expected better service. More

First things first, Joshua my service advisor was great no complaints at all. Awesome customer service from him very professional. THE dealership or service department in general which I place blame on no complaints at all. Awesome customer service from him very professional. THE dealership or service department in general which I place blame on management and ownership worst customer care unacceptable service expectations they had my Jeep for 5 days just for a faulty seatbelt and door weatherstripping? 5 days!!! Cherry on top was nothing was done in those 5 days, they needed to order the parts and had to take it back at a later date to get it fixed. An additional 2 days. I mean really??? More

My experience at the dealership was great. Isaac helped me get my Jeep fixed up. The service was fast and the communication to updating me was great. I appreciate everyone that helped me. I wo Isaac helped me get my Jeep fixed up. The service was fast and the communication to updating me was great. I appreciate everyone that helped me. I would come back again. More

Isaac Borquez is very professional,knowledgeable and very honest I’m a truck driver I drive all over the world but I would rather deal with Isaac at Sierra because I trust him and he always takes kare of me. honest I’m a truck driver I drive all over the world but I would rather deal with Isaac at Sierra because I trust him and he always takes kare of me. More

JAVIER IS THE BEST,very professional and attentive and he always explains everything to me about my jeep. always explains everything to me about my jeep. More

Horrible experience with Josh Wagner. Had a 9:30 appointment for an oil change and to have top of jeep checked for leak. I was told oil change will be done immediately and he will keep me Had a 9:30 appointment for an oil change and to have top of jeep checked for leak. I was told oil change will be done immediately and he will keep me posted to top being checked. The next day I called and spoke to Josh about progress. He assured me oil change was done, but will check with tech about top and will call me back. Josh never called back so I went to dealership to pick up car unannounced. Josh was out to lunch so other service rep gave me my keys and said Josh will call me back. Josh, again, never called back, I called and spoke to Josh, he said he thought oil change was done. Normally tech updates work when completed. So Josh lied to me on a recorded line. He told me I could go back and have old change done. I told him he had a day 1/2 to do it. He also to me he would work with a manger on site to comp oil change and will also have Tony Walker call me back. Over a week later I have not received a call. Poor service More

For my first time here was very good I will come back it's was a good decision to bring my truck here it's was a good decision to bring my truck here More

Reopened dealership in need of building updates. Service folks were friendly and did what they said. Labor rates are high. Vehicle not even rinsed on delivery. Service folks were friendly and did what they said. Labor rates are high. Vehicle not even rinsed on delivery. More

Excellent customer service Josh is great very attentive provides accurate information. He’s very knowledgeable and helpful. provides accurate information. He’s very knowledgeable and helpful. More

Fred Biyzaei will always be wonderful, outstanding Service Adviser at Monrovia CDJR. I have been taking my 2015 Jeep Cherokee since 2016, and now our 2023 Ram. Fred has always been there to listen and Service Adviser at Monrovia CDJR. I have been taking my 2015 Jeep Cherokee since 2016, and now our 2023 Ram. Fred has always been there to listen and also respects the customer and keeps me inform of what was found and what can be done. Thank you for your hard work Fred. Thanks, Juan More