Monrovia Chrysler Dodge Jeep Ram

We always bring our jeeps and truck here for service. Good communication and great customer service. Good communication and great customer service. More

Waiting area is sparse and looks like it’s falling g apart. Lacking a lot of comforts. Did a good job on my vehicle though. When they quoted me a two hour wait I came back on time. My vehicle was not re apart. Lacking a lot of comforts. Did a good job on my vehicle though. When they quoted me a two hour wait I came back on time. My vehicle was not ready but they were professional in making it right. More

Great experience. Worked hard to keep the process moving and get me out in a timely fashion. Worked hard to keep the process moving and get me out in a timely fashion. More

Horrible, I usually take my truck to a different dealership, but I had to take it here as my truck required immediate service, this was on a Wednesday via an appointment. Upon arriving and explaini dealership, but I had to take it here as my truck required immediate service, this was on a Wednesday via an appointment. Upon arriving and explaining the issue, I even took the technician for a drive, is way there was no misunderstanding of issue. I was advised it would take a couple of days. On Friday I called twice to check on the status, left my number to service rep. to call me back with no response. Come Monday, I was finally able to talk to service rep. and I was told, my truck was next in line to be put on lift in order to a diagnosis of issue. Even with an appointment to drop off truck, it did not get on a service lift until sometime on Monday. Once the estimate was provided the authorization to complete the work was given. The next thing I get was on Thursday; I get an email from the dealership which indicated I had parts waiting for pick-up. I call the service rep. on Friday, to figure out what was going on, and I'm told that they are just waiting on parts. Confused I tell the service rep. I received an email yesterday that parts were waiting in the parts department, to which I was told they told you before they told us. Two weeks after drop-off, a call (on a Thursday) was made to get status and was told it would be completed later that afternoon, IT WAS NOT. I called on Friday, left my number with no response. Finally on Monday the service rep. asked an email that truck was ready to be picked up, nearly 3 weeks. Horrible service, lucky this will be the last time they service my truck. More

I had a problem with my trans they say it is fixed but still not correct. I am going to take it to another service center to see it they can fix the problem. They claim my trailer is too heavy but only 6k still not correct. I am going to take it to another service center to see it they can fix the problem. They claim my trailer is too heavy but only 6k pounds truck can supposedly pull 10. I loose all power when towing and getting one mile per gallon but I am told that is just how it is even though it was fine before. I had the same problem at 40k miles and they fixed it my trailer then was only 4 k pounds. I am not sure what to do next.... I have a 5.6 L engine that I guess can not tow at all. More

When ever I have a problem I call Fred . I come in and he assesses what might be the problem . I leave Cherokee and wait for word . So far so good. I trust Fred for the best advice. I come in and he assesses what might be the problem . I leave Cherokee and wait for word . So far so good. I trust Fred for the best advice. More

I have enjoyed working with Monrovia Jeep Dealer over the years, but was not as happy this time as I usually am. I left my Jeep for a week and spent Over $3,000.00 in repairs, yet when I picked it up it was years, but was not as happy this time as I usually am. I left my Jeep for a week and spent Over $3,000.00 in repairs, yet when I picked it up it was filthy. Other times it had been washed and clean which I thought was a very nice bonus which I appreciated. Secondly the paperwork stated that the tires had been checked and were in good condition, yet the pressure readings were all very low from 29-33 lbs/tire. (so I went and filled them up myself) Thirdly, since the dash board was removed and reconnected to replace the evaporator, the settings for the information settings was locked and I am unsure how to reset it, so Monday I will be coming back into the service department to see if they can help me reset it. More

Really happy with the quick response and fast attention to service. Car was done before the time given which made the experience that much better. to service. Car was done before the time given which made the experience that much better. More