Monroeville Kia

Rick is a very knowledgeable resource for Kia/Mazda autos. He seemed genuinely interested in my satisfaction as a customer and went out of his way to accomodate my needs. I would deal with him agai autos. He seemed genuinely interested in my satisfaction as a customer and went out of his way to accomodate my needs. I would deal with him again in a heartbeat. More

I believe I was offered the best option. Sales person was very friendly and understood my requirements and preferences. I was very pleased and hope to have the same level of customer service from Monroeville very friendly and understood my requirements and preferences. I was very pleased and hope to have the same level of customer service from Monroeville Mazda service department. More

Took my 2008 Kia Sportage, 4WD, Standard 5 Speed Transmission SUV to the dealership to remedy a shimmy problem while driving. Dealership sold me the injection cleaning service and informed me that Transmission SUV to the dealership to remedy a shimmy problem while driving. Dealership sold me the injection cleaning service and informed me that I needed new brakes and rotors. (I had driven the vehicle less than 1,000 miles since my previous visit to the service. When asked why the brake problem was not addressed during my previous visit in accordance with the advertised "Full Circle" service which states that a brake inspection is included, I was informed that they do not pull wheels. Drove vehicle to Atlanta, Ga. and back experiencing the same' shimmy" while driving. Returned to the dealership and explained that the "shimmy" problem continued despite the previous $800.00+ service. Service manager rode with me and acknowledged the "shimmy" and diagnosed it as a tire problem. Following three separate returns to the tire dealership to check for belt breaks and to have the tires rebalanced and rotated without resolution to the problem, the tire dealership replaced the 6 month old tires with new tires and balanced them. Shimmy problem continued and the tire dealership manager diagnosed problem as "drive line" connected. Vehicle returned to Kia with the information from the tire dealership. Kia service person, Todd, stated that when the car was on the rack and idling in gear, the wheels "wobbled" and therefore it was a tire problem, I may have to seek legal counsel to resolve the promised 100 thousand mile warranty issue as my vehicle is only three years old and has less than 40,000 miles. More

Although Rick was very explicit when he described the car, he was never able to explain the price in any detail. Then when we agreed to a specific monthly payment, it was changed when the contract was t car, he was never able to explain the price in any detail. Then when we agreed to a specific monthly payment, it was changed when the contract was typed up on a TYPEWRITER. I later refinanced through my credit union. The price of the car was incredibly confusing to the point where I feel I was taken advantage of by thieves. I have three different receipts with three different selling prices. Everything was done on a typewriter instead of a computer which made me suspicious that my records will be easily lost if someone might want to examine my sale. When I received a follow up call from Kia, I mentioned my feelings and was told a manager would contact me. That never happened, so my thoughts are that the Monroeville Kia runs a shady business all around. The salesman mentioned that I would get some free oil changes (those coupons have yet to arrive), but I'm scared to go to Monroeville Kia for anything! More

Long story short.....My credit score is low because there was a recent repossion on my credit report. So like everyone else I hate hoping and keeping my fingers crossed about trading in my current vehicle du was a recent repossion on my credit report. So like everyone else I hate hoping and keeping my fingers crossed about trading in my current vehicle due to credit issues. When comin to Kia I was greeted by Alvin Knox and he was nice to me my fiancé and my children. Very knowledgable and helpful?. I had a great experience and he kept his promise that he would do everything he could to help me. I am now in a vehicle I wanted for a ping times. THANKS ALVIN More

I will definitly be back in the future for another purchase. Rick is a great salesman. We appreciate how you found the Sorento we were looking for. Thank you Ron POstreich purchase. Rick is a great salesman. We appreciate how you found the Sorento we were looking for. Thank you Ron POstreich More

i called before i came to the dealer to inquire about the vehicle i was interested in from seeing it on the internet. to my suprise, the car, salesman and manager were out front to greet me when i arrived. vehicle i was interested in from seeing it on the internet. to my suprise, the car, salesman and manager were out front to greet me when i arrived. i was very impressed. More

Bullying, lying, high-pressure salesmanship and non-competitive prices. Oh and by the way, the salespeson (I forgot the guy's name) was trying to tell me that noone gets the cars they really want non-competitive prices. Oh and by the way, the salespeson (I forgot the guy's name) was trying to tell me that noone gets the cars they really want because of the internet. He said that people that research cars and get an idea of an unrealistic price in their head from the internet. Oh well, I guess Edmund's must have been pulling its figures from the air (NOT). Avoid this dealership at all costs. More

I called on May 10th to schedule an appt to get a recall fixed on my car. My appt was for May 19th. I take my car to the dealership and drop it off that morning. They call me an hour later, after I'm alread fixed on my car. My appt was for May 19th. I take my car to the dealership and drop it off that morning. They call me an hour later, after I'm already at work, and say they have to order parts and those take 2-3 business days to come in. Why didn't they order the parts when I made the appt over a week ago??? I go back to the dealership after work that night to get my car. I start my car and see the radio is turned off. No big deal. I turn the radio on and the volume is up higher than I have ever had it. We're talking deafening levels. I quickly turn the volume down. Then I realize that someone at the dealership had rifled through the cds in my visor and changed the cd that I had in the player when I dropped it off. And it was on song #5, which means they were listening for a little while. I am rightfully upset and feel very violated. I'm not sure if they actually drove my car anywhere since I forgot to note the mileage when I dropped it off. And nobody should have even been IN my car since they never ordered the parts to fix it! When I finally get my car there the 2nd time for the recall, they take half my car apart to fix the power steering pump, then tell me I need new brakes. It'll be a cold day in xxxx before I let them touch any part of my car again. I have my own trustworthy mechanic to do that! The salesperson that sold me the car, Stan, was a bully. I should have requested another one but I didn't. And after the papers were signed, he no longer cared if I existed. I will NEVER go to this dealership again and I suggest you do the same. More

This dealership does NOT offer the officially sanctioned Mazda Extended Protection Plan (MEPP). They offer a non-related 3rd party plan that Mazda is NOT affiliated with in any way. Be careful because rep Mazda Extended Protection Plan (MEPP). They offer a non-related 3rd party plan that Mazda is NOT affiliated with in any way. Be careful because reps will evade your inquiries about MEPPs, pleading ignorance. They will direct you to the Finance Dept. Here you will get tricked into buying a different plan. Call Mazda directly and buy your plan from them, over the phone! More