Monroe Chrysler Dodge Jeep Ram Superstore - Service Center

Terrible service department! !! Went in there with a OBD code that comes and goes told them what it was, and instead of looking for the problem that we brought it in for they deci !! Went in there with a OBD code that comes and goes told them what it was, and instead of looking for the problem that we brought it in for they decided that they were going to go another direction and attempted to have us pay $2000 for a catalytic converter replacement. When asked about our original problem, they said we did not have a engine code for that even though they were told that it comes and goes. For the record, we have a lifetime warranty on the vehicle. However, the catalytic converter is excluded from that warranty go figure. Even though they did not troubleshoot or fix the original problem that we brought it in for they still charged us $171 diagnostic fee. Then they erased the supposed catalytic converter fault as they told my wife I told them to clear it which I would’ve never did because I wanted to see the fault myself. Seems awful shady and they did not fix the original problem. More

Toe to toe covered! Still got me! A hundred and twenty dollars to just look at my door handle and said it was not covered it was trim ! Can you believe that! Nothing is covered anymore and I Paid over thr dollars to just look at my door handle and said it was not covered it was trim ! Can you believe that! Nothing is covered anymore and I Paid over three thousand dollars for it 😡😡😡😡 More

I had my Jeep grand cherokee in for service a few years back for a break job. The night after picking up the finished job I was driving and all of the sudden lost brakes completely. I took it to an oil cha back for a break job. The night after picking up the finished job I was driving and all of the sudden lost brakes completely. I took it to an oil change place that did brakes knowing I couldn't get right in at the dealership. Come to find out they left some brake line fittings loose and forgot the caliber bolts.. I called the dealership to explain the issue and they said they would cover the cost of the bolts. I end up getting a check from the dealership for like $5, when the replacement bolts were $15 each for 8 bolts.. they explained to me that they don't pay that much for bolts and they would reimburse me their cost of the bolts.. NEVER will I go back to buy a car or have one serviced there.. A sad business mentality to have in Monroe. More

If I could post a ZERO I would. While I really liked the salesman and he gave us a great deal the service was HORRIBLE FRAUD. We even paid for an extended warranty and noticed corrosion on hood THAT IS COV salesman and he gave us a great deal the service was HORRIBLE FRAUD. We even paid for an extended warranty and noticed corrosion on hood THAT IS COVERED UNDER CHRYSLER WARRANTY. 11 months later I called Monroe Dodge to have repaired under Warranty and was denied stating it wasn't covered due to my being a 2nd owner!! WHAT??? Needless to say I went to CHARLIES DODGE in Maumee and the body shop REPAIRED UNDER CHRYSLER WARRANTY correctly with no charge to me. MONROE gives fair prices. BUT THEY DO NOT BACK ANY WARRANTY SERVICE. More

Immediate Service The wind sprung my driver's side door on my 2018 Pacifica, and the service department employee came out with a special tool and immediately fixed my d The wind sprung my driver's side door on my 2018 Pacifica, and the service department employee came out with a special tool and immediately fixed my door for no charge and no waiting. That honest and quick service was very much appreciated. I couldn't have asked for more. Thank you! More

Jim's Ram I brought truck in for recall,oil change and tire rotation. Everyone that I came into contact with was very nice and cordial. The mechanic that was do I brought truck in for recall,oil change and tire rotation. Everyone that I came into contact with was very nice and cordial. The mechanic that was doing tire rotation informed srv manager of a problem.Service manager explained that studs and locks had broken off and offered a new Renegade for me to use until they could get the new studs and replace them. The vehicle was great to drive and I thanked the Service manager for the unexpected use of a vehicle. Great bunch of Service Reps. Again Thank You for the great experience from Monroe Dodge,Ram,Jeep(Superstore). More

Recall The truck was in for a recall on the SRS, in the vernacular that is the seat belt system. No problem there and I was in and out in 30 minutes. However The truck was in for a recall on the SRS, in the vernacular that is the seat belt system. No problem there and I was in and out in 30 minutes. However, earlier this year I took the diesel in to replace the fuel filters, one a straight filter in the engine bay and a water separator under the truck on the frame rail. The dealership wanted $350 for this service. I left like a scalded rabbit. A friend who is a master mechanic and I swapped the two filters out in 15 minutes. No different than changing an oil filter. In today's environment dealers make money on service as opposed to sales. I understand that. But $350 for two fuel filters? I don't think so. More

Very Helpful & Quick Service I was impressed with the service & the involvement of mgmt in making sure I was taken care of & happy with the service (which I was). Friendly & fas I was impressed with the service & the involvement of mgmt in making sure I was taken care of & happy with the service (which I was). Friendly & fast service. The customer lounge has been updated & is a definite plus! More

Airbag recall work. I like the Monroe Superstore. Jeremy Jenning's is a friend of mine and a great new car sales person. I would recommend seeing him and if you think abo I like the Monroe Superstore. Jeremy Jenning's is a friend of mine and a great new car sales person. I would recommend seeing him and if you think about to tell him I recommended you. They are a great dealership. Get a lot of my work done on my Jeep Wrangler there but sometimes it is pricier to get dealership work and when that's the case I go elsewhere. I just had some recall work done on my Jeep Friday and the service guy quoted me 2-5 hours to get the job done. I thought that was kind of a big-time gap and thought it should have been more precise but to top it off it took 7 hours and I had to call them 3 times to find out when it was going to be done. I think the guy I was dealing with was new however but that is important to me. I want to be kept up to date on my vehicle as that affects my plans so for the service department I give them 2 stars and say they need to keep their customers up to date and callback in a timely manner. They do offer shuttle service which I think is nice and important to me as I could need that service this last time I did not. Lol glad I didn't decide to wait there for this last job ie the 7-hour job. More

They do NOT Stand Behind Their Service. The latest incident - they replaced the engine about three months ago. Work requirements meant I had to leave the vehicle parked for about a third of The latest incident - they replaced the engine about three months ago. Work requirements meant I had to leave the vehicle parked for about a third of the time. Eventually, the engine coolant level dropped. So, I took her in to see what was going wrong. Turns out, one of the cooling hoses was too short to fit the new engine properly. But, since they didn't replace the hoses during the engine change (when they should have), I was charged for the diagnosis and repair. I protested to no avail. This is the second time they've burned me - there will not be a third. I will go to the next closest dealership (about 25 miles further) in hopes of finding someone who stands behind their work. More