Monroe Chrysler Dodge Jeep Ram Superstore - Service Center

A cutomer should NEVER have to wait for parts to repair his/her two year old van for one full week....and no loaner was offered!!!!! I would sure think that ONE of the other Michigan dealers would have suc his/her two year old van for one full week....and no loaner was offered!!!!! I would sure think that ONE of the other Michigan dealers would have such a part. I was told..."they do not do things that way".....sad. so very sad way to run a dealership.In short, I am very disappointed with Monroe Dodge. More

We took our 2005 van in for service and had nothing but problems from the time we arrived to drop off the van to be worked on. It took three days longer than they said to get the van back and once we picke problems from the time we arrived to drop off the van to be worked on. It took three days longer than they said to get the van back and once we picked it up we noticed that the plastic cover for the steering wheel was broke and not put together correctly. We called the dealer back to bring this to their attention and they stated that there was nothing they could do, they recommended bringing the van back in for service at a later date. Glenda, the service Mgr along with Tim that works in the service department were both very rude and inconsiderate. I highly recommend taking your vehicle to another dealer for any type of service. More

Very unhappy with service.....worst experience ever. Service has no customer service at all....can care less about their customers needs. I will never return to service or recommend service there!!!! Service has no customer service at all....can care less about their customers needs. I will never return to service or recommend service there!!!! More