Monroe Chrysler Dodge Jeep Ram Superstore - Service Center

2 visits to your repair shop. A few weeks ago I brought my 2015 200S in for an oil change. I talked to the man at the 3rd desk, I don't know his name but he was a rude when I told A few weeks ago I brought my 2015 200S in for an oil change. I talked to the man at the 3rd desk, I don't know his name but he was a rude when I told him I needed an oil change. He barked out that it would be at least 1 1/2 hours before my car even got in the garage. I stated that I guess I wasn't getting my oil changed that day. I came back a week ago and talked to the person at the first desk (her name is Shawna). She was very professional and took very good care of me. I am a manager out at DEP Engine plant and did not like how I was treated by the first guy. Can't wait until the new dealership opens in Dundee so I can go there. Oh yea, I am in the company car program and everybody at my plant knows that all dealers don't care for the program..... More

Ram 3500 Recall Service My Ram 3500 is a Business Link vehicle. A Monroe Dodge representative came to my place of business, left a 2014 loaner vehicle for my use (it is nice My Ram 3500 is a Business Link vehicle. A Monroe Dodge representative came to my place of business, left a 2014 loaner vehicle for my use (it is nice to drive a new model vehicle to see the evolution of the Ram line), and took my Ram 3500 for service...a left tie rod recall notice had been sent out. My vehicle was returned to my place of business the following day. My vehicle had been running well prior to the recall service and after the recall service. Monroe Dodge made this service recall comfortable and easy! An additional note, they provide the same type of pick up service for oil changes and regular maintenance...greatly appreciated! More

Best place around to get my 2007 Sprinter worked on terry is the best with 541514 miles on it ( yes that's RIGHT 541514 ) miles he keeps it going have driven 393 miles from Corbin KY just to have Terry terry is the best with 541514 miles on it ( yes that's RIGHT 541514 ) miles he keeps it going have driven 393 miles from Corbin KY just to have Terry do the work More

From the purchase of this vehicle, the dealer has refused to fix the swaying issue, the last visit we learned that suddenly we have a $100 deductible that never was in place at the previous 7 visits. to fix the swaying issue, the last visit we learned that suddenly we have a $100 deductible that never was in place at the previous 7 visits. More

Staff is very friendly and helpful. They notified me as soon as my vehicle is finished and the price matched the estimate. I also appreciate the shuttle service. soon as my vehicle is finished and the price matched the estimate. I also appreciate the shuttle service. More

I always come to this dealer I bought my 2006 Jeep here and got a great price for it and with a great warranty. I have always taken all my cars to get repaired here they do a great job and fast. They have and got a great price for it and with a great warranty. I have always taken all my cars to get repaired here they do a great job and fast. They have knowledgeable staff and great customer service. Also they do quick oil changes usually in and out in 10 minutes More

Brought 4 month old Journey back to dealership due to rear tires balding and concern over gear shifting. Received call two days later that no issues were found and they would not be replacing the tires. rear tires balding and concern over gear shifting. Received call two days later that no issues were found and they would not be replacing the tires. Also indicated no issues were found with the transmission. When I went to pick vehicle up I requested a call from the service manager as she was not there. Never receives call so I finally called back. She stated they had checked alignment and it was within spec. They could not explain the balding of tires except that they had not been rotated. Took vehicle to Belle Tire for rotation and to check alignment. Received call from them stating the alignment had been adjusted as the tie rods had wrench marks all over. Back to Monroe Dodge where they are still denying they adjusted anything. Glenda said she would personally look at vehicle when I arrived to pay for new tires. When I arrived she had already gone home. As it relates to Chrysler paying for the tires; she said it was almost impossible to get anything done on a Friday afternoon because nobody is around. Obviously she was talking about herself. So now I get to pay for new tires on a 4 month old vehicle. Will NEVER be back to Monroe Dodge. This was the 3rd and LAST vehicle I will ever buy from there! More

A cutomer should NEVER have to wait for parts to repair his/her two year old van for one full week....and no loaner was offered!!!!! I would sure think that ONE of the other Michigan dealers would have suc his/her two year old van for one full week....and no loaner was offered!!!!! I would sure think that ONE of the other Michigan dealers would have such a part. I was told..."they do not do things that way".....sad. so very sad way to run a dealership.In short, I am very disappointed with Monroe Dodge. More

We took our 2005 van in for service and had nothing but problems from the time we arrived to drop off the van to be worked on. It took three days longer than they said to get the van back and once we picke problems from the time we arrived to drop off the van to be worked on. It took three days longer than they said to get the van back and once we picked it up we noticed that the plastic cover for the steering wheel was broke and not put together correctly. We called the dealer back to bring this to their attention and they stated that there was nothing they could do, they recommended bringing the van back in for service at a later date. Glenda, the service Mgr along with Tim that works in the service department were both very rude and inconsiderate. I highly recommend taking your vehicle to another dealer for any type of service. More

Very unhappy with service.....worst experience ever. Service has no customer service at all....can care less about their customers needs. I will never return to service or recommend service there!!!! Service has no customer service at all....can care less about their customers needs. I will never return to service or recommend service there!!!! More