Monroe Chrysler Dodge Jeep Ram Superstore

I have purchased several vehicles from Monroe Dodge and it is the customer services that keeps me coming back. They really go above and beyond to earn and retain your business! it is the customer services that keeps me coming back. They really go above and beyond to earn and retain your business! More

I worked with Shane - he found the exact vehicle I wanted at a fair price. The MDCJR Superstore exceeded my expectations. I highly recommend them! at a fair price. The MDCJR Superstore exceeded my expectations. I highly recommend them! More

We bought a used Jeep Commander earlier this year. The salesman was pushy and misleading. He told us that our trade would be worth thousands less in a matter of months. He told us that since the car had salesman was pushy and misleading. He told us that our trade would be worth thousands less in a matter of months. He told us that since the car had not been serviced that it would all be taken care of. We brought it in for service, they ignored most of what was said and did an oil change. There was an issue with the service 4WD message coming on. They evidently did nothing to fix this. Now the message comes on every time that we drive it. I am told that the issue is with computer software and will require an update costing over $100 to fix. The previous owner had to have known about this. The problem with that is that the previous owner is a manager at the dealership. Needless to say, our calls and emails were ignored. We are a quite a few miles from the dealership, so it doesn't makes sense to make trips up there to have nothing done. It is true what people say about used car dealers. Buyer beware. More

Brought 4 month old Journey back to dealership due to rear tires balding and concern over gear shifting. Received call two days later that no issues were found and they would not be replacing the tires. rear tires balding and concern over gear shifting. Received call two days later that no issues were found and they would not be replacing the tires. Also indicated no issues were found with the transmission. When I went to pick vehicle up I requested a call from the service manager as she was not there. Never receives call so I finally called back. She stated they had checked alignment and it was within spec. They could not explain the balding of tires except that they had not been rotated. Took vehicle to Belle Tire for rotation and to check alignment. Received call from them stating the alignment had been adjusted as the tie rods had wrench marks all over. Back to Monroe Dodge where they are still denying they adjusted anything. Glenda said she would personally look at vehicle when I arrived to pay for new tires. When I arrived she had already gone home. As it relates to Chrysler paying for the tires; she said it was almost impossible to get anything done on a Friday afternoon because nobody is around. Obviously she was talking about herself. So now I get to pay for new tires on a 4 month old vehicle. Will NEVER be back to Monroe Dodge. This was the 3rd and LAST vehicle I will ever buy from there! More

A cutomer should NEVER have to wait for parts to repair his/her two year old van for one full week....and no loaner was offered!!!!! I would sure think that ONE of the other Michigan dealers would have suc his/her two year old van for one full week....and no loaner was offered!!!!! I would sure think that ONE of the other Michigan dealers would have such a part. I was told..."they do not do things that way".....sad. so very sad way to run a dealership.In short, I am very disappointed with Monroe Dodge. More

We took our 2005 van in for service and had nothing but problems from the time we arrived to drop off the van to be worked on. It took three days longer than they said to get the van back and once we picke problems from the time we arrived to drop off the van to be worked on. It took three days longer than they said to get the van back and once we picked it up we noticed that the plastic cover for the steering wheel was broke and not put together correctly. We called the dealer back to bring this to their attention and they stated that there was nothing they could do, they recommended bringing the van back in for service at a later date. Glenda, the service Mgr along with Tim that works in the service department were both very rude and inconsiderate. I highly recommend taking your vehicle to another dealer for any type of service. More

Very unhappy with service.....worst experience ever. Service has no customer service at all....can care less about their customers needs. I will never return to service or recommend service there!!!! Service has no customer service at all....can care less about their customers needs. I will never return to service or recommend service there!!!! More

I absolutely loved my experience. The staff from the moment I pulled in the parking lot was so helpful. I was very unsure if I even wanted to buy a car that day and they did not push me at all. They inf moment I pulled in the parking lot was so helpful. I was very unsure if I even wanted to buy a car that day and they did not push me at all. They informed me of all the information that I needed and I chose to go back and purchase the car of my dreams. My husband is now looking to buy a new truck and we know where were headed.Thanks Kevin for all the advice we'll be back soon. More