Monroe Chrysler Dodge Jeep Ram Superstore

2 visits to your repair shop. A few weeks ago I brought my 2015 200S in for an oil change. I talked to the man at the 3rd desk, I don't know his name but he was a rude when I told A few weeks ago I brought my 2015 200S in for an oil change. I talked to the man at the 3rd desk, I don't know his name but he was a rude when I told him I needed an oil change. He barked out that it would be at least 1 1/2 hours before my car even got in the garage. I stated that I guess I wasn't getting my oil changed that day. I came back a week ago and talked to the person at the first desk (her name is Shawna). She was very professional and took very good care of me. I am a manager out at DEP Engine plant and did not like how I was treated by the first guy. Can't wait until the new dealership opens in Dundee so I can go there. Oh yea, I am in the company car program and everybody at my plant knows that all dealers don't care for the program..... More

Great Buying Experience I must say Anita is so easy to work with. She valued me as a customer and listened to all my needs. She has a LOW pressure sales theory and she was hi I must say Anita is so easy to work with. She valued me as a customer and listened to all my needs. She has a LOW pressure sales theory and she was highly recommended by several friends. I LOVE my new Jeep and will buy another one when I get ready. I usually keep cars 2-3 years so they have earned my business. More

Bad sales people! I bought a used car from the dealership and they lied about everything, nickled and dined me, and hide everything that was wrong about the car. First I bought a used car from the dealership and they lied about everything, nickled and dined me, and hide everything that was wrong about the car. First i talked to Andy, who is unreliable, asked if i wanted to buy vehicle. I realized there was a problem with the battery and had to twist his hand to change it out. When i signed the contract they did not answer my questions and i paid for hidden fees. I drove it home that night and it began to drift to left and made high pitch noise from engine when i turned it on! I had to go to dealership twice and speak to manager before they even looked at it. The worst part was Andy told me they could not help me when i was face to face then called later and said they would help. He was just a brown nose. This dealership will screw you over and not think twice. I would not recommend any person buy from this dealership. More

Ram 3500 Recall Service My Ram 3500 is a Business Link vehicle. A Monroe Dodge representative came to my place of business, left a 2014 loaner vehicle for my use (it is nice My Ram 3500 is a Business Link vehicle. A Monroe Dodge representative came to my place of business, left a 2014 loaner vehicle for my use (it is nice to drive a new model vehicle to see the evolution of the Ram line), and took my Ram 3500 for service...a left tie rod recall notice had been sent out. My vehicle was returned to my place of business the following day. My vehicle had been running well prior to the recall service and after the recall service. Monroe Dodge made this service recall comfortable and easy! An additional note, they provide the same type of pick up service for oil changes and regular maintenance...greatly appreciated! More

Monroe Dodge The purchasing experience was simple and efficient. I was delivered the car that I requested in a timely manner without any surprises or comications. The purchasing experience was simple and efficient. I was delivered the car that I requested in a timely manner without any surprises or comications. The price was very reasonable and Larry was a pleasure to work with. I'd recommend Monroe Dodge to anyone looking to purchase a new or used vehicle, who desires a simple sales process and quality customer service. More

Both John and Jim were very knowledgable and informative. Although the process took a bit longer than I wanted, I got the car I wanted and couldn't ask for a better experience. I will recommend, and buy ther Although the process took a bit longer than I wanted, I got the car I wanted and couldn't ask for a better experience. I will recommend, and buy there again!!! Thank you for your service. Loanne & Gary Elliott More

Larry Gardner made me fee like I was his only customer, although I was not. He is friendly, courteous, professional and knowledgeable. He kept in contact with me every day waiting for my Jeep to come in. although I was not. He is friendly, courteous, professional and knowledgeable. He kept in contact with me every day waiting for my Jeep to come in. He did everything he could to keep me informed on what was going on with my new Cherokee. When it was delivered to the dealership he did everything he could to get it ready for me as quickly as possible. I have been buying vehicles from Monroe Superstore for sixteen years and have been dealing with Larry since he started as a salesman. I would not go anywhere else to buy a car, new or used. More

Best place around to get my 2007 Sprinter worked on terry is the best with 541514 miles on it ( yes that's RIGHT 541514 ) miles he keeps it going have driven 393 miles from Corbin KY just to have Terry terry is the best with 541514 miles on it ( yes that's RIGHT 541514 ) miles he keeps it going have driven 393 miles from Corbin KY just to have Terry do the work More

I have been buying cars from Larry Gardner for years, and I would not consider going to anyone else. I enjoy having friendly conversation with Larry throughout the entire process without feeling like I am be I would not consider going to anyone else. I enjoy having friendly conversation with Larry throughout the entire process without feeling like I am being sold on anything. Larry is courteous, professional, and knowledgable. As long as Larry continues to work at Monroe Superstore I will continue to buy my vehicles there. More

From the purchase of this vehicle, the dealer has refused to fix the swaying issue, the last visit we learned that suddenly we have a $100 deductible that never was in place at the previous 7 visits. to fix the swaying issue, the last visit we learned that suddenly we have a $100 deductible that never was in place at the previous 7 visits. More