Monroe Chrysler Dodge Jeep Ram Superstore

If I could post a ZERO I would. While I really liked the salesman and he gave us a great deal the service was HORRIBLE FRAUD. We even paid for an extended warranty and noticed corrosion on hood THAT IS COV salesman and he gave us a great deal the service was HORRIBLE FRAUD. We even paid for an extended warranty and noticed corrosion on hood THAT IS COVERED UNDER CHRYSLER WARRANTY. 11 months later I called Monroe Dodge to have repaired under Warranty and was denied stating it wasn't covered due to my being a 2nd owner!! WHAT??? Needless to say I went to CHARLIES DODGE in Maumee and the body shop REPAIRED UNDER CHRYSLER WARRANTY correctly with no charge to me. MONROE gives fair prices. BUT THEY DO NOT BACK ANY WARRANTY SERVICE. More

SCAMMERS. BE WARE. SCAMMERS.Be carful when you sign the SCAMMERS. BE WARE. SCAMMERS. Be carful when you sign the contract. Shirley. would promise you a deal at a price out of the door after taxes and fees SCAMMERS. BE WARE. SCAMMERS. Be carful when you sign the contract. Shirley. would promise you a deal at a price out of the door after taxes and fees and then you get transferred to Hassan to sign the papers. After sweet personal talk he well direct you to initial and sign without going over the numbers. Then you get your first payment letter from Chrysler Capital to be surprised of the monthly payment amount that is about $21 more than agreed to. You call to inquire and you would be directed to leave a message after another and when someone from the above returns your call they are sorry for you and can't do much about it and they would promise you that they will investigate it the issue and call you back by the end of the day or next day and nothing happens no calls or anything. You call the next day and same thing. Finally Larry calls to say he is the manager and can NOT recall the number promised when I do have it in a text from the sales person. SCAMMERS. SCAMMERS. More

Need a car or truck.. go see Keith Coscia!!! Our sales man Keith went above and beyond to get us the truck we needed at the price we wanted. As picky as we were I honestly was expecting a call s Our sales man Keith went above and beyond to get us the truck we needed at the price we wanted. As picky as we were I honestly was expecting a call saying sorry we cant find it. Keith made it happen!!We are very happy!!!! More

Just looking turned into a sale! Having bought many vehicles here, I of course made the Monroe Super Store my first stop. My favorite sales lady Shirley R. brought out the perfect veh Having bought many vehicles here, I of course made the Monroe Super Store my first stop. My favorite sales lady Shirley R. brought out the perfect vehicle for our family. Love our new Dodge! More

Immediate Service The wind sprung my driver's side door on my 2018 Pacifica, and the service department employee came out with a special tool and immediately fixed my d The wind sprung my driver's side door on my 2018 Pacifica, and the service department employee came out with a special tool and immediately fixed my door for no charge and no waiting. That honest and quick service was very much appreciated. I couldn't have asked for more. Thank you! More

Jim's Ram I brought truck in for recall,oil change and tire rotation. Everyone that I came into contact with was very nice and cordial. The mechanic that was do I brought truck in for recall,oil change and tire rotation. Everyone that I came into contact with was very nice and cordial. The mechanic that was doing tire rotation informed srv manager of a problem.Service manager explained that studs and locks had broken off and offered a new Renegade for me to use until they could get the new studs and replace them. The vehicle was great to drive and I thanked the Service manager for the unexpected use of a vehicle. Great bunch of Service Reps. Again Thank You for the great experience from Monroe Dodge,Ram,Jeep(Superstore). More

Awesome sales rep Ryan Siebert did a great job in finding me what I want and for the right price. He kept everything in my price range. I love my car. Couldn't ask for Ryan Siebert did a great job in finding me what I want and for the right price. He kept everything in my price range. I love my car. Couldn't ask for more friendlier guy. More

Does not honor there WORD!! I have bought a lot of cars in my life,but by far the worst!! And I’m retired from Jeep!! Out the door, and it’s bye, don’t come back!! I have bought a lot of cars in my life,but by far the worst!! And I’m retired from Jeep!! Out the door, and it’s bye, don’t come back!! More

I felt like family Brian Y. and Chad R. made my first time leasing experience easy, simple, and hassle free. They both took plenty of time to explain everything to me in Brian Y. and Chad R. made my first time leasing experience easy, simple, and hassle free. They both took plenty of time to explain everything to me in great detail, and answered every question I had. Chad also took the time to show me the ins and outs of the vehicle, and helped me get everything set up. They truly made me feel like family, and I would highly recommend them to any future customers. More

Test driving turned into a sale . Chad Reigle is awesome. Friendly, knows his stuff, and helps the family, always there if you have a question to help you figure it out!!!!! He is just Chad Reigle is awesome. Friendly, knows his stuff, and helps the family, always there if you have a question to help you figure it out!!!!! He is just like family!!!!! Would recommend him to anybody!!!! More