Monroe Chrysler Dodge Jeep Ram Superstore

Recall The truck was in for a recall on the SRS, in the vernacular that is the seat belt system. No problem there and I was in and out in 30 minutes. However The truck was in for a recall on the SRS, in the vernacular that is the seat belt system. No problem there and I was in and out in 30 minutes. However, earlier this year I took the diesel in to replace the fuel filters, one a straight filter in the engine bay and a water separator under the truck on the frame rail. The dealership wanted $350 for this service. I left like a scalded rabbit. A friend who is a master mechanic and I swapped the two filters out in 15 minutes. No different than changing an oil filter. In today's environment dealers make money on service as opposed to sales. I understand that. But $350 for two fuel filters? I don't think so. More

Very Helpful & Quick Service I was impressed with the service & the involvement of mgmt in making sure I was taken care of & happy with the service (which I was). Friendly & fas I was impressed with the service & the involvement of mgmt in making sure I was taken care of & happy with the service (which I was). Friendly & fast service. The customer lounge has been updated & is a definite plus! More

Airbag recall work. I like the Monroe Superstore. Jeremy Jenning's is a friend of mine and a great new car sales person. I would recommend seeing him and if you think abo I like the Monroe Superstore. Jeremy Jenning's is a friend of mine and a great new car sales person. I would recommend seeing him and if you think about to tell him I recommended you. They are a great dealership. Get a lot of my work done on my Jeep Wrangler there but sometimes it is pricier to get dealership work and when that's the case I go elsewhere. I just had some recall work done on my Jeep Friday and the service guy quoted me 2-5 hours to get the job done. I thought that was kind of a big-time gap and thought it should have been more precise but to top it off it took 7 hours and I had to call them 3 times to find out when it was going to be done. I think the guy I was dealing with was new however but that is important to me. I want to be kept up to date on my vehicle as that affects my plans so for the service department I give them 2 stars and say they need to keep their customers up to date and callback in a timely manner. They do offer shuttle service which I think is nice and important to me as I could need that service this last time I did not. Lol glad I didn't decide to wait there for this last job ie the 7-hour job. More

Used car nightmare I purchased a 3 year old dodge sedan from them and was told that it would be reliable to go cross country whenever I got the urge to drive. After the I purchased a 3 year old dodge sedan from them and was told that it would be reliable to go cross country whenever I got the urge to drive. After the first week of owning it I noticed a slip in the trans, luckily it was still under warranty. I made an appointment to get it checked out and fixed but I was told that the trans was fine and that it's shifting how it is supposed to. Anyone who knows how cars are supposed to drive knows that transmissions don't have a normal slip. More

They do NOT Stand Behind Their Service. The latest incident - they replaced the engine about three months ago. Work requirements meant I had to leave the vehicle parked for about a third of The latest incident - they replaced the engine about three months ago. Work requirements meant I had to leave the vehicle parked for about a third of the time. Eventually, the engine coolant level dropped. So, I took her in to see what was going wrong. Turns out, one of the cooling hoses was too short to fit the new engine properly. But, since they didn't replace the hoses during the engine change (when they should have), I was charged for the diagnosis and repair. I protested to no avail. This is the second time they've burned me - there will not be a third. I will go to the next closest dealership (about 25 miles further) in hopes of finding someone who stands behind their work. More

Great Chad took great care of my wife for her new jeep , she was at the dealership and they let her take the jeep for the day and return it the next day . C Chad took great care of my wife for her new jeep , she was at the dealership and they let her take the jeep for the day and return it the next day . Chad took her on the off road track at the dealership and now Susan is a proud jeep owner More

Excellent My salesperson was Tina Kurzyniec . She did an awesome job getting me into my new Dodge. If not for her I probably would have gone elsewhere. Thank yo My salesperson was Tina Kurzyniec . She did an awesome job getting me into my new Dodge. If not for her I probably would have gone elsewhere. Thank you. More

Awesome salesman! I have least two jeeps. My salesman Jeremy Jennings was great to work with! Jeremy does not pressure you into anything! Jeremy definitely works to fin I have least two jeeps. My salesman Jeremy Jennings was great to work with! Jeremy does not pressure you into anything! Jeremy definitely works to find the best deals for his customers! More

Lease I leased a RAM 1500 in 2005. I purchased extra miles so I wouldn't be charged by the mile if I went over. The salesman said if I didn't use the extra I leased a RAM 1500 in 2005. I purchased extra miles so I wouldn't be charged by the mile if I went over. The salesman said if I didn't use the extra miles I purchased I would be reimbursed. Well guess what. They refused to reimburse me. I took it to Ralph the owner. Ralph said the salesman never should of told me that and he is not reimbursing my money. I said some choice words and that I would never set foot in his dealership again. That was my first and last lease. I've owned 2 RAMs since. Also I had the truck in service several times for idle and stalling problems they could never seem to fix. Fu##you. Ralph More

Terry the auto Mechanic does great job!! Terry the auto Mechanic does great job. He check my van and found cracked rotor and replaced it! They have always been spot on!! I will go back again! Terry the auto Mechanic does great job. He check my van and found cracked rotor and replaced it! They have always been spot on!! I will go back again!! More