Monroe Chrysler Dodge Jeep Ram Superstore

Had to bring in vehicle several times (over a6 month period) because dealership didn’t have the correct parts in stock for warranty covered repair . period) because dealership didn’t have the correct parts in stock for warranty covered repair . More

The staff is friendly and knowledgeable about your vehicle. They go out of their way to make sure everything is done to your satisfaction. vehicle. They go out of their way to make sure everything is done to your satisfaction. More

Everyone was very friendly and courteous. Estimates were accurate and reasonable on parts and service was completed in a timely manner. Estimates were accurate and reasonable on parts and service was completed in a timely manner. More

They still have my car and won't give it back until my warranty pays there part and there not even trying to give me a loaner a lot car anything my warranty only covered 3 days of rental and its been 3 we warranty pays there part and there not even trying to give me a loaner a lot car anything my warranty only covered 3 days of rental and its been 3 weeks I still don't have a car I was told I could pick my car up went to go get it and then after I drove the 30 mins to jeep to pick it up they decided to tell me I couldn't get it I've had to call of work multiple days cause I don't have a vehicle it's ridiculous More

Chad is phenomenal at his job! We’ve been working together for at least 8 years and he has never been anything but professional and extremely honest. We’ve been working together for at least 8 years and he has never been anything but professional and extremely honest. More

I was happy this time, I only had an hour because I had another appointment to get to they were done when they told me they’d be done oil change and tire rotation. Good job! another appointment to get to they were done when they told me they’d be done oil change and tire rotation. Good job! More

The dealership was a very family friendly environment and nick mahalak made the car buying experience very easy. All around the superstore was a 10/10. I would recommend everyone calls and asks for nick. nick mahalak made the car buying experience very easy. All around the superstore was a 10/10. I would recommend everyone calls and asks for nick. More

Terrible service department! !! Went in there with a OBD code that comes and goes told them what it was, and instead of looking for the problem that we brought it in for they deci !! Went in there with a OBD code that comes and goes told them what it was, and instead of looking for the problem that we brought it in for they decided that they were going to go another direction and attempted to have us pay $2000 for a catalytic converter replacement. When asked about our original problem, they said we did not have a engine code for that even though they were told that it comes and goes. For the record, we have a lifetime warranty on the vehicle. However, the catalytic converter is excluded from that warranty go figure. Even though they did not troubleshoot or fix the original problem that we brought it in for they still charged us $171 diagnostic fee. Then they erased the supposed catalytic converter fault as they told my wife I told them to clear it which I would’ve never did because I wanted to see the fault myself. Seems awful shady and they did not fix the original problem. More

Professional, yet down to earth and reasonably fair dealing with client's needs. I left the dealership a very happy and satisfied customer. dealing with client's needs. I left the dealership a very happy and satisfied customer. More

The only bright spot at this dealership was Hailee at the front desk and Sara the title clerk and a few people in service. Their customer service was excellent. Other than that, I’m reminded why I shop out o front desk and Sara the title clerk and a few people in service. Their customer service was excellent. Other than that, I’m reminded why I shop out of town every time I come here. First they couldn’t order a hellcat for me, so I went to yark in Toledo. Decided to sell said hellcat I ordered since the market went crazy and I was way ahead in equity. Called Toledo dealer first and they assured me they could write me a check on the spot for my positive equity, as I watched them do for my friend’s Ram. As I was about to take it there, I figured I would stop and give these guys another shot to redeem themselves. Everything was going excellent, they told me they couldn’t write the check same day because the person to write it was on a golf outing and that I could come back Monday. Brought the car back Monday after signing paperwork Saturday, and they inform me that I now have to wait until title clears. Extremely frustrating but whatever. Now the title has cleared, and it’s turned into “the title has to get here first.” This will probably take another 30 days. As I’m being misinformed and getting the run around on not being able to get the check so they can save theirselves if things fall through, the sales manager has been driving MY car around and managed to put 400 miles on it in a little over a week. Extremely unprofessional. Proceed with caution. More