Monadnock Ford

If you enter this building, STOP! !!! turn around, don't waste your time or money. I had an appointment for them to fix my taillight , and after they fixed the light to do an inspec !!! turn around, don't waste your time or money. I had an appointment for them to fix my taillight , and after they fixed the light to do an inspection. I was told by the service writer that he would let me know what was going on with the light before they continued. He never came back out to tell me anything, after sitting there for over an hour I noticed my vehicle sitting in the lot and asked if I was all set. the service writer told me they couldn,t fix my light and I failed inspection because of that and tried to charge me over 150.00 dollars. I asked why no one came and talked to me about the light and they knew it was going to fail the inspection why did you continue to do they inspection without consulting me? the answer was hilarious, we had to because it was on the service report. I told them I was supposed to be informed before you proceeded and wasn't, their reply well my tech went ahead and did it on his own without telling us. After exchanging words and explaining that I would have told them to stop after I was told they couldn't fix the light and the general manager speaking to me like I was a child and telling me to use my indoor voice, they agreed to refund my money ( I think they only did that because it was past quitting time I heard a couple of the six guys that were surrounding me make a comment about it). but after watching my account for several days it was not returned! They literally took my card walked over to the register and FAKED IT!!!!! They are liars, rip offs and act like they re superior to you. GO ANYWHERE BUT HERE!!!!!! IWISH I COULD GIVE THEM NEGATIVE 5 STARS More

DO NOT DEAL WITH THIS DEALER FOR ANYTHING! !! I purchased a used 2020 Ranger from this dealer July 8 2023. It had 35000 miles on it. It seemed ok for a bit, but then it came down to servicing i !! I purchased a used 2020 Ranger from this dealer July 8 2023. It had 35000 miles on it. It seemed ok for a bit, but then it came down to servicing it. I got the supposed "The Works" package mostly consists of a oil change and tire rotation. I was charged $88 for that. I had a coupon for $69.95, but they wouldn't take it, said it was out of date, but wasn't. I also wanted the front brakes checked because the brakes were pulsating. I thought this would be under my warranty, but they said no and charged me another $55. After work was done, I was told my brakes needed to be cleaned and it would cost $250!! This dealer was trying to fix their reputation from the previous owners. Well, they're not doing it in my eyes! I had to end up trading this Ranger in on another truck at a dealer with a excellent reputation! Dealers like Monadnock Ford reflect badly on the dealerships that have good reputations! More

Outstanding. They have 5 Senior Mastertechs on staff so any issue with my Ford gets fixed. Thanks again. They have 5 Senior Mastertechs on staff so any issue with my Ford gets fixed. Thanks again. More

I bought a 2023 Ford Maverick through Craig Melanson. Got a great deal and had an outstanding buying experience! Craig was awesome and everybody at the dealership was fantastic! I would recommend Monadno Got a great deal and had an outstanding buying experience! Craig was awesome and everybody at the dealership was fantastic! I would recommend Monadnock Ford to anyone looking for a new or used vehicle. Go see Craig Melanson, hes the man! More

Purchased 2022 Cyber Orange Bronco Sport, Outerbanks. Great on-line buying experience! Stephanie was amazing, Zakk was great too! Everything was handled virtually until I picked the car up..really simp Great on-line buying experience! Stephanie was amazing, Zakk was great too! Everything was handled virtually until I picked the car up..really simple, no bs! Highly Recommend the On-Line Sales Team at Monadnock Ford! The Bronco Sport is AWESOME!!! More

DO NOT BUY OR SERVICE ANY VEHICLE HERE! !!! They are awful for getting service I was stranded and wasn’t going to make their “quiting time” by minutes. I was told I was out of luck if I t !!! They are awful for getting service I was stranded and wasn’t going to make their “quiting time” by minutes. I was told I was out of luck if I towed it there because there are no weekend hours and I’d be stranded until Monday. No empathy. No concern or compassion just told if I needed my car to take it somewhere else and suggested a tow 20 miles out to another dealership. I will never buy here again and I have been a loyal customer More

The car was just as it was described and the photos were The car was just as it was described and the photos were accurate. I later took the car with my mechanic and he confirmed it is in great shape. I'm g The car was just as it was described and the photos were accurate. I later took the car with my mechanic and he confirmed it is in great shape. I'm glad I found this dealer and appreciate their service. More

Monadnock Ford had been such a great experience. Their customer service is above and beyond anything I have ever expected or experienced. They are truly amazing! customer service is above and beyond anything I have ever expected or experienced. They are truly amazing! More

I purchased my new 2021 Ford Bronco Sport Badlands from Robert Ekblom. From the first time I called and spoke with C.J. Jack, I knew that they were able and willing to be helpful in my quest for the new Br Robert Ekblom. From the first time I called and spoke with C.J. Jack, I knew that they were able and willing to be helpful in my quest for the new Bronco. For me, it was a bit of a ride to their NH dealership from my town in Massachusetts, but the discussion on the phone with C.J. made me do it. When I arrived C.J. introduced me to Robert and found we both had lots in common while looking for my new ride. There was a mixup with inventory and the vehicle had yet to arrive for the one I was to purchase. After about 10 days, I was notified that the vehicle had been damaged in transit. However, both C.J. and Robert went to town to see what they could replace it with since the new Broncos were very scarce indeed. After about another 10 days, the team found a replacement that fit all my requests and put the final paperwork together. They kept their promise to find me my Bronco Badlands while keeping me informed during the whole process, which was great. I would recommend Monadnock Ford to anyone looking for their special vehicle. More