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Monaco Ford - Service Center

Glastonbury, CT

4.3
55 Reviews

55 Reviews of Monaco Ford - Service Center

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January 28, 2020

Very professional, the best! I got the WORKS package done on my Edge while I waited. The work was done in a timely fashion and their customer lounge was very comfortable. Everyone More

by sleniart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Mullins, Jerry Lynn Howley
Nov 25, 2020 -

Monaco Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this! Take care!

December 16, 2019

Friendly staff and prompt service. Monaco always exceed my expectations, with a friendly demeanor and comfortable waiting area. Whenever I have service done and wait for the vehicle, I More

by james.french
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Mar 30, 2021 -

Monaco Ford responded

James.french, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 15, 2019

treated very well As soon as you walk in you are pleasantly greeted by the many people that work there. I felt that they made me feel a part of the family. I would de More

by bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nick
Mar 30, 2021 -

Monaco Ford responded

Bob, thank you for leaving such a great review and high star rating. Thanks again for your business! Take care!

December 11, 2019

Always a pleasure dealing with Monaco. Monaco delivers prompt, professional service with a smile. They will fit you in to work with your schedule and keep you informed along the way. More

by taildragger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Granato & Joe in the truck shop.
Mar 30, 2021 -

Monaco Ford responded

Taildragger, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 10, 2019

If you want to go to a place that treats you like family, this is it! All the Service advisors and salesman have been excellent to work with! More

by Kim
Recommend Dealer
Yes
Employees Worked With
Pat
Mar 30, 2021 -

Monaco Ford responded

Kim, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

November 25, 2019

Everyone, from JerryLee to the service technician, did a great job and I especially appreciate the “report card” on all the 🚗 cars systems. Service has been the best for the long time I have had three veh More

by Bluegrass Lover
Recommend Dealer
Yes
Employees Worked With
Jerry Lee
Mar 30, 2021 -

Monaco Ford responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

November 06, 2019

Monaco Ford is always my go to place for service. They are always professional and thorough. Scheduling an appointment is easy and they always have completed the work in a timely manner. More

by Doug C.
Recommend Dealer
Yes
Employees Worked With
Jeri, Nate
Mar 30, 2021 -

Monaco Ford responded

Doug C., thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

October 08, 2019

Always a pleasent experience I've been going to Monaco Ford for years and have bought several cars there. When ever service was needed, the experience has always been a positive o More

by Gene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Smith
Mar 30, 2021 -

Monaco Ford responded

Gene, thank you for taking the time to leave us your response to our Staff's outstanding customer service!

October 07, 2019

EXCELLENT SERVICE EVERYTIME!! I BOUGHT THIS TAURUS BRAND NEW FROM MONACO FORD, BECAUCE OF THEIR EXCELLENT SERVICE, AND PERSONAL CARE FOR THE CUSTOMERS BEST INTEREST. THEY ALWAYS L More

by Bob.W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JERRY HOULEY AND PAT MULLEN
Mar 30, 2021 -

Monaco Ford responded

Bob.w, thank you for your wonderful response to the quality of service our Staff provides! Reviews like yours provide encouraging feedback. Thanks again for your business! Take care!

August 30, 2019

Treated like family My wife and I have been dealing with Monaco since we were married 50 years ago. They have always treated us fairly and have always provided ys with w More

by Nooker#1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate and Pat
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