Monaco Ford of Niantic

Not your average car dealership! You get a small hometown experience when buying a vehicle there. They know what customer service is actually about, something not often found in our You get a small hometown experience when buying a vehicle there. They know what customer service is actually about, something not often found in our current times. Sales representatives are friendly, courteous and helpful. No pushy, and they don't steer you ( no pun intended) into something you don't want or need. Would recommend them to anyone looking to purchase a vehicle, new or used! More

Totally disappointed with the service I received. To begin with I brought my car in to be told it would only take a day? That wasn't correct! I was told they had to order the part, which too k a few To begin with I brought my car in to be told it would only take a day? That wasn't correct! I was told they had to order the part, which too k a few days. OK, no problem. Once that part came in they again told me they had to order another part? Again that took another few days Initially when I brought my car in for service I gave Kim a list of things that had to be repaired. Aside from the AC display, the wipers would go on intermittently. (That was corrected) Then the display that showed cars to right/left/center was set too sensitively. Lastly, I mentioned to my service adviser I would like to have displayed what used to be displayed in the drivers screen. Which showed the transmission gear one was in. Be it 1,2,3,4,5,6,7,8,9,10. That wasn't corrected. I mentioned that to Kim who went back to the Service Manager, and mentioned what I requested. He said" The only way that can be displayed, is in the manual mode" I told Kim on no uncertain terms was he correct. I told Kim to call Tech support and they would tell the service manager how to repair that. But instead, Kim checked her computer, and found the solution! All it was, was a setting. It was good that Kim had the fortitude to check her computer. What the service Manager should have done, instead of giving the customer the wrong information. Now, when I brought the car home, my wife decided to play the radio only to find out the radio would not shut off and the button appears to be stuck in the "ON" position. Personally I think your service department has a lot to be desired. I emailed Kim over this weekend told her I was bringing back the Ford since it was not repaired only the service department did something to faulty the radio! More

Service performed as required. No problems at all. Vehicle was blocked in so quick removal was hampered for few minutes. Nothing crazy. No problems at all. Vehicle was blocked in so quick removal was hampered for few minutes. Nothing crazy. More

Our experience was excellent. Our salesman was knowledgeable and pleasant. The trade in offer was fair and the buying experience was easy. Our salesman was knowledgeable and pleasant. The trade in offer was fair and the buying experience was easy. More

Helpful in getting your car services in a timely manner. Comfortable environment to wait for your vehicle. Comfortable environment to wait for your vehicle. More

Generally good service. However, there was an issue last time. I asked that the software be reloaded due to occasional anomalies in its performance. This had been done a cou However, there was an issue last time. I asked that the software be reloaded due to occasional anomalies in its performance. This had been done a couple times in the past at no charge. This time, they charged me $69 for troubleshooting, which I did not ask for. They didn’t find anything. No surprise there since the problem is intermittent. And the software was not reloaded. Based on past experience, that would have solved the problem. Now, the problem remains unresolved. ☹️ More

It is a pleasure to go to Nianitic Dealership. I BOUGHT MY SUV Escape from PASHA and is a delight to work with. Everyone there is a pleasure to work with and cares about my Ford. I love the Ford Escape T MY SUV Escape from PASHA and is a delight to work with. Everyone there is a pleasure to work with and cares about my Ford. I love the Ford Escape Tit. that is why it is Importent to me to go were they care. More