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Monaco Ford
Glastonbury, CT
211 Reviews
Welcome to Monaco Ford! We are the winner of the 2014 President's Award given by Ford Motor Company. Located in Glastonbury, CT, Monaco Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Monaco Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-862-1701 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 211 reviews
September 16, 2011
My check engine light was on and I scheduled my car to have Monaco diagnose the issue. They told me I needed a new catalytic converter. My car is 10 years old with 81K miles and I did not want to pay $1 have Monaco diagnose the issue. They told me I needed a new catalytic converter. My car is 10 years old with 81K miles and I did not want to pay $1,500 for that genuine Ford part plus labor and misc. part. The total cost would have been around $2,000. The car is only worth $6K at best. The service rep offered an aftermarket catalytic converter (est. $575) and I agreed to that. It took a day to get the part so on the 3rd day without a car Monaco discovered that the part did not fit. I couldn't get my car back because it was the end of the day and there wasn't time to reassemble the car so I was without a car for the weekend and the next Monday while a new part came in. The 2nd after market catalytic converter came in on Tuesday and that did not fit. They said they would take $200 of the Ford catalytic converter but it would take a week to get the part. They said it could be 4 days or 2 weeks. I asked that they reassemble the car with the old parts and I would be on my way. I had to pay to have them reassemble my car because they couldn't get a proper part! They agreed to split the 3 hour cost after I complained. I was never offered a loner car this entire time and most of the time I had to call them to get an update. Before I left, I asked for a written estimate with the Ford catalytic converter so I could shop around. One of the parts on the estimate included a new O2 sensor. They never mention the O2 sensor which only cost about $75. I got my car on Wednesday and scheduled to have a Midas shop in Enfield, CT diagnose the problem on Thursday. They fixed the problem and now the check engine light is off. The problem was a bad O2 sensor. The catalytic converter is fine. The O2 sensor was cost plus labor was about $200. By the way, the mechanic at Monaco striped the threads that the O2 sensor screws into. Midas had to repair that. Nice job Monaco! So now I wonder if they are inept or a bunch of greedy crooks on commission? More
by cider33
Employees Worked With
Scott Stansfield
