Monaco Ford

Love Monaco Ford Recently purchased a brand new vehicle from Monaco Ford. First for me in a long time but probably the 5th or 6th car someone in our family has bough Recently purchased a brand new vehicle from Monaco Ford. First for me in a long time but probably the 5th or 6th car someone in our family has bought from Monaco. I knew their Service Department was great. Now I can say the same about their Sales Department. Dustin Deprey was wonderful to work with and the entire process was quite easy. Even though he knew I was buying because my previous car had been totalled (while parked - I was not even in the car!!), there was NO sales pressure. Happy to recommend both Monaco Sales AND Service departments. More

Overcharged for repairs They charged over $350 dollars to replace a cam positioning sensor on my 2014 Fusion that I purchased from them. They charged 2.5 hours to labor to ev They charged over $350 dollars to replace a cam positioning sensor on my 2014 Fusion that I purchased from them. They charged 2.5 hours to labor to evaluate the problem when it the car was in their shop for 15 minutes before they came out and told me the part needed to be replaced. In researching what a fair price should have been, it was $110 to $170 range. They charged me three times what they should have. More

service I have had mt 2015 ford fusion serviced at Monaco and continue to be very happy. They were prompt and wait room is comfortable with TV and fire place I have had mt 2015 ford fusion serviced at Monaco and continue to be very happy. They were prompt and wait room is comfortable with TV and fire place. They offered me $22.00 in savings that I didn't know I had. Classy move. Mike took care of me and I'll go back ! More

Best Ford Dealer Purchased several trucks over the years from Monaco Ford and is the best dealership in Connecticut. had my vehicles serviced at Monaco Ford and the be Purchased several trucks over the years from Monaco Ford and is the best dealership in Connecticut. had my vehicles serviced at Monaco Ford and the best parts department in the state. More

Very Positive Sales Experience. I don’t shop for a new car very often because the process of obtaining price quotes from dealerships is often a very painful process. In my 57 years o I don’t shop for a new car very often because the process of obtaining price quotes from dealerships is often a very painful process. In my 57 years of life, I have experienced every possible deceptive and misleading pricing scheme imaginable that dishonest dealers play to low-ball the price on a new car. I don’t understand why these dealers feel this is the only way they can “earn” your trust and business. However, there is one dealer that I have returned to many times over the past 15 years, and every experience has been the most professional, ethical and honest anyone could ask for. I recently visited Monoco to assist my mother in purchasing a new car. We met with sales manager Greg Smith, and business manager Richard Pearson. The price quote was very competitive. No games! No deceptions! Everyone we met with was very professional. Needless to say, we purchased the car and I know my mother will experience the same professionalism from the service department that I have experienced over many years. I cannot think of any dealer I would recommend more strongly than Monoco Ford. Visit Monoco Ford yourself, and you will understand why Ford Motor Company has awarded this dealership the President’s Award 10 times for service excellence and customer satisfaction. More

Needed to charge my Ford Focus Electric to make it home Was in Glastonbury for a Dr's appointment and needed to charge my Ford Focus Electric to be able to make it home. I usually charge at the charging st Was in Glastonbury for a Dr's appointment and needed to charge my Ford Focus Electric to be able to make it home. I usually charge at the charging stations on the green in town, but they were both occupied. I called Monaco in hopes that they would help me out so I could make it home. No such luck. They were rude and after leading me to believe I might be able to charge there, eventually told me "sorry, only plug in electrics that are in for service can use our charging station". Nice Customer Service Monaco! Instead of having someone who will tout how friendly and helpful you were, you now have the opposite. If you want to be treated poorly by a dealership that has zero interest in helping someone in need out, go to Monaco Ford! What makes this really amusing is their slogan is "Where Our Customers become Our Friends". If you behave like this with everyone, you're not going to have customers or friends for long. More