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Monaco Ford
Glastonbury, CT
211 Reviews
Welcome to Monaco Ford! We are the winner of the 2014 President's Award given by Ford Motor Company. Located in Glastonbury, CT, Monaco Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Monaco Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-862-1701 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 211 reviews
November 05, 2020
The knowledge of Greg Smith and his staff is wonderful, He explained everything and made the process of purchasing a new vehicle a painless and awesome experience. Thank you Greg Smith and your wonderful He explained everything and made the process of purchasing a new vehicle a painless and awesome experience. Thank you Greg Smith and your wonderful staff and professional dealership. More
by permits
October 22, 2020
Had an awful experience with the dealership but do like my truck. The dealership ran my credit to multiple banks without authorization. I planned to pay cash but it was easier to finance with ford motor my truck. The dealership ran my credit to multiple banks without authorization. I planned to pay cash but it was easier to finance with ford motor credit and then pay them off via mail then get a certified funds check from my bank during covid. The dealership printed my application in violation to ford motor credit's privacy statement. The dealership then sent my private info to other banks creating additional credit checks. I paid the car off the day after purchase which was 59 days ago. As of today the bank is telling me my title has not been prepared ad released by the dealer. The dealer is telling me my title is processed buy "mytitleservices" who is used to process title by the bank is reporting my loan as open, which the bank is saying is inaccurate but no one is speaking. I also was told my sales price would be discounted $1000 for a commercial rebate. When I went to buy I was told I only get the full rebate if I spend $5000 on a plow. Since I already have a plow I was given a $500 rebate if I spent $500 on accessories. I am not sure i fully understand a rebate off of sales price if I spend the same or more on accessories. Fortunately Blake, the sales manager worked to get my door repaired that had a tear in the leather and my seat repaired that was not strapped underneath at delivery. He has been responsive on my emails and has followed up with the bank to educate them in the title process. More
by cat3311
Employees Worked With
Jim, Blake, Joe
September 04, 2020
If I could give 10 stars I would! The process of purchasing a vehicle has always been one I did not look forward to. Pushy sales people, haggling over pricing etc... My experience at Monaco Ford h purchasing a vehicle has always been one I did not look forward to. Pushy sales people, haggling over pricing etc... My experience at Monaco Ford has changed all of that! EVERY person we dealt with in every department was amazing to work with. They were courteous, helpful, knowledgeable and made the the experience enjoyable. I will DEFINITELY be purchasing my future vehicles from them. More
by mfrucce
Employees Worked With
Blake, Ron, Brian and Joey
September 04, 2020
The knowledge of the staff is wonderful, They were patience and explained everything that they did on my 2012 Edge. I will always continue to bring my Edge to Monaco Ford. patience and explained everything that they did on my 2012 Edge. I will always continue to bring my Edge to Monaco Ford. More
by oakraac
Employees Worked With
I don't remember. They were super.
August 29, 2020
Amazing and very comfortable We felt very comfortable to ask any questions or suggestions upon deciding on our new Explorer. We will return in the future to purchase another vehic We felt very comfortable to ask any questions or suggestions upon deciding on our new Explorer. We will return in the future to purchase another vehicle. More
by bcaulfield
Employees Worked With
AAron
August 19, 2020
When my mechanic retired in the early 2000's I tried a few other garages with no luck (not fixing things right the first time, not ready when promised, etc.). I let Monaco Ford service my 1999 F150 and h few other garages with no luck (not fixing things right the first time, not ready when promised, etc.). I let Monaco Ford service my 1999 F150 and have been returning ever since. I've purchased all my vehicles from Monaco Ford since then. Both sales and service are the best by far! More
by Pat
Employees Worked With
ALL EMPLOYEES are awesome!
August 09, 2020
Very professional and very polite defeniitely recommend them to all my friends I'm always pleased when I leave there I've been buying vehicles there for a long time them to all my friends I'm always pleased when I leave there I've been buying vehicles there for a long time More
by dwaynetaylor1320
Employees Worked With
Maegan
June 27, 2020
This was the fastest and easiest vehicle purchase that we have ever had and with no pressure. They were great in helping us with the choice of vehicle and financing. They had everything ready for and went th have ever had and with no pressure. They were great in helping us with the choice of vehicle and financing. They had everything ready for and went through all the new features of the truck with us. This ranks as the best vehicle purchase we have ever did. More
by DE
Employees Worked With
Blake, Rick, Christian
June 25, 2020
The refused my warranty, failed to have their 25yr tech diagnose properly and ripped apart my vehicle then kept the parts . Worst experience and overpriced. diagnose properly and ripped apart my vehicle then kept the parts . Worst experience and overpriced. More
by Claudie.mill.1
Employees Worked With
Meghan and her supervisor
June 24, 2020
Looking for tow vehicle While shopping for a tow vehicle I found Monaco Ford. Sales Consultant Aaron Guilbeault was very knowledgeable on what I was looking for, and since n While shopping for a tow vehicle I found Monaco Ford. Sales Consultant Aaron Guilbeault was very knowledgeable on what I was looking for, and since no trucks matched my exact requirements, he recommended I special order a truck. I hadn't thought of that. I did order a truck and it is perfect. Overall, great buying experience. If you're looking for a tow vehicle, find Monaco Ford and Aaron. More
by MB
Employees Worked With
Aaron Guilbeault
