Momentum Volkswagen
Houston, TX
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Christie was very nice friendly and helpful. Had the car wanted to look at ready and waiting. When I made my decision they were very efficient and quick and getting all my paperwork done. Had the car wanted to look at ready and waiting. When I made my decision they were very efficient and quick and getting all my paperwork done. More
The Sales Representative that assisted us was very accommodating. Being new to the country, from the land down under, he was able to genuinely bridge perceptual gaps in a very thoughtful manner. It wa accommodating. Being new to the country, from the land down under, he was able to genuinely bridge perceptual gaps in a very thoughtful manner. It was an exemplar customer service! More
This is my second VW that I have purchased from Momentum Upper Kirby! Customer service is the best. Ashone Johnson is very professional, knowledgeable and accommodating. The process was easy and not stressf Upper Kirby! Customer service is the best. Ashone Johnson is very professional, knowledgeable and accommodating. The process was easy and not stressful. I will continue coming back to Momentum Upper Kirby for all my car needs. More
Great attention from Jesus Teran. Spent extra time with my Daughter to make sure she was getting what she wanted out of the car. Very happy with the service and attention to detail. Spent extra time with my Daughter to make sure she was getting what she wanted out of the car. Very happy with the service and attention to detail. More
Inquired about vehicle thru cars. com portal=no response. Stopped in because I was in the area=was told there was a deposit hold on vehicle so couldn’t look at it and salesman got my i com portal=no response. Stopped in because I was in the area=was told there was a deposit hold on vehicle so couldn’t look at it and salesman got my info to let me know if it sells or becomes available. 2 weeks, nothing. Decided to call dealership directly-left voicemail for salesman=nothing. Called again and did not as for that salesman and was inquiring about the same vehicle, spoke to different salesperson and once I gave name, goes “oh you’ve been working with so and so, let me give him a message since he’s not here today” explained to him why I did not want to speak to him. Says ok, he’ll take care of it. By now I just don’t care and have moved on. 2 weeks later, original salesman texts me and says still available (late Friday) and asks me to come take a look. Said I’m busy and I would be in the area on Monday midday and I would check in with him in the morning to come by. Texted him Monday morning and was told it sold that Saturday. Oh well, missed opportunity but very UNresponsive salespeople. More
Jesus Teran was great and helped me find a car that fit my needs and preferences. He went above and beyond to ensure that I was able to see all versions of the new 2022 Jetta, including the SEL and SE. He my needs and preferences. He went above and beyond to ensure that I was able to see all versions of the new 2022 Jetta, including the SEL and SE. He worked to make sure I understood the financing portion of the purchase, and got the car detailed and ready to drive off the lot in an hour! I highly recommend Momentum Volkswagen. They are approachable, easy-going, and willing to help. More
Javier Dominguez made the purchase process very smooth. I'd highly recommend asking for him should you be shopping for a new VW. Dealership location and reputation were key factors in our decision to sho I'd highly recommend asking for him should you be shopping for a new VW. Dealership location and reputation were key factors in our decision to shop here. More