Momentum Volkswagen

Shady sales practices run rampant here. We are in the process of fighting this dealership because of a mileage issue as well as a certified car issue. They have no interest in doing the right thing. Do n process of fighting this dealership because of a mileage issue as well as a certified car issue. They have no interest in doing the right thing. Do not waste your time with this dealer. More

Ashone Johnson is the best salesman in Houston hands down. I have purchased two new cars from him and have not had to spend more than 30 minutes at the dealership each time. He respects that your time down. I have purchased two new cars from him and have not had to spend more than 30 minutes at the dealership each time. He respects that your time is valuable. I read some of the reviews about their service department. I have never had a problem with service. They were always on time and courteous. More

Excellent knowledge of both the cars and my needs. Lowest price with no haggling. Perfect paperwork, easy transaction, no stress or worries. Ashone Johnson was and is the best. Lowest price with no haggling. Perfect paperwork, easy transaction, no stress or worries. Ashone Johnson was and is the best. More

Had our Jetta in 4 times for the same problem. They charged for diagnostics each time but never managed to identify the problem or fix the car. They showed no concern for their mistakes. No apology or charged for diagnostics each time but never managed to identify the problem or fix the car. They showed no concern for their mistakes. No apology or even empathy. We spent thousands on use less repair and left with the car still needing the original problem repaired. Inexcusable. More

Worst service ever. If I could go back in time and do *anything* else with my money, other than give it to Momentum Volkswagen on Richmond, I would. The salesman hit on me during the test drive. The se *anything* else with my money, other than give it to Momentum Volkswagen on Richmond, I would. The salesman hit on me during the test drive. The service department is UNBELIEVABLY unhelpful. Scheduling a service over the phone is next to impossible. The entire experience has been hideous--every time I have anything to do with them. Shame on me for 1.not reporting the salesman at the time. 2. not ending the relationship with this business, sooner and 3. for not rating the poor experience sooner. In an economy where businesses are begging for your $ this one seems to not even notice that there are options. I'm exercising mine! More

Let me start by saying that I have purchased 3 vehicles from them since 2005 Jetta and 2 Passats and 1 Jetta from Archer VW. The problems at the service department at Momentum is well know from other deale from them since 2005 Jetta and 2 Passats and 1 Jetta from Archer VW. The problems at the service department at Momentum is well know from other dealers around town. The service Manager Derek is incredibly unprofessional and must be related to the owner somehow because he is truly worthless. But more than him it is the culture at momentum to sell vehicles first, service is not even a concern and it has been this way since I bought my first Jetta in 2005. Here are 3 examples of backwards way they treat customers: 1- September 2007 - my check engine light came on after 6,000 miles and I called the dealership immediately. She told me that it would be 3-4 weeks until they could fit me in...for a check engine light. I complained adn she said it was probably nothing anyways so just don't drive on it too much and it should be fine until the appointment!! I drove straight to the dealership and demanded that they look at it. They said it was probably the gas cap and unscewed it, then screwed it back on and told me to drive for 10-15 miles and see if it stops. It didn't it was a faulty sensor. 2- July 2008 Took my car in for a warranty service and they had to order a part so they gave my wife a loaner vehicle. She picked it up and on her way to work was pulled over for improper registration and tags on the vehicle. Then they told me to drive it back to the dealership and they would look into it. Eventually they agreed to bring another vehicle and exchange it. On teh way home the wheel well wall came apart and started dragging on the road in the middle of rush hour traffic. Once again they wanted me to use my insurance to tow it to the dealership. 3- Today - got a free loaner car because when I was last in to have my antenna and lumbar motor replaced they messed up my trunk latch plus I had a warranty recall on the transmission. I got the loaner car and drove it 18 miles to my home, parked it in the garage. When I was returning the vehicle i had a flat tire. I called the dealership and they said I was responsible for it so I should take it to discount tire or something. Discount couldn't fix it because it was damage to the interior sidewall. They charged me $130 for a new tire, because it was my responsibility???? He said it was a cut and I said it was a blowout and that we would have to agree to disagree. I paid the fee knowing that this is the absolute last dollar I will ever pay to momentum...ever. I like my VW Passats, but it seems that it has to be taken in for service (non-maintenance) 2-3 times a year. $35K on a car deserves some respect and service. I have been patient and forgiving but this is the last straw. For the record Ken Reese, the service agent has been better than most at customer service, but the culture of the dealership overshadows his hard work. I also experienced issues with their lack of attention to detail during the sale and the severe lack of follow up once the vehicle was sold. More

Lots of hidden fees. They cannot sell a car for the price listed. I know there is TT&L but an additional 1300 in fees is unacceptable. I was wanting to purchase a vehicle from out of town for the pric price listed. I know there is TT&L but an additional 1300 in fees is unacceptable. I was wanting to purchase a vehicle from out of town for the price listed on the internet at 16,252. It was going to cost me 18,4xx to get out of that place, tax was only approx 1100.00. AVOID THIS DEALER at all cost unless you like dealer abuse, go to carmax. At least i didn't purchase an airline ticket to fly in and drive home. More

This is the worst dealer ever. They will flat out lie to your face and tell you they did the things you asked for. This dealer was suppose to install the VW recommended tow package with the 7&4 pin connecti your face and tell you they did the things you asked for. This dealer was suppose to install the VW recommended tow package with the 7&4 pin connections and that was suppose to be done at the port. They told me that was done and when I asked why I can not see the 7 pin connector they said it was installed but they must have not installed the plug. I mean they came up with some interesting lies. However when I needed to tow an RV trailer after a year or so I found out the tow package installed was an after market and to install the 4 pin connector they spliced into the car wires. . . . AVOID this dealer at all costs. VW's customer service was also not adequate to correct this issue and now I have a 50k xxx that is nothing what I paid for. More

Bought this vehicle off of Ebay from this dealer,after receiving the vehicle via trucking firm shipping, I found out that I had been lied to. They told me the vehicle was in good mechanical shape. I found receiving the vehicle via trucking firm shipping, I found out that I had been lied to. They told me the vehicle was in good mechanical shape. I found the engine rear main seal was leaking badly, all the drive line componets were low on fluid,a dent in the right front fender,all these were not mentioned. While the transport company came to pick up the vehicle, he had to wait, because they lost the keys and had to make a new one.This dealer is a joke, how do they stay in business? The communications over the phone was terrible, they would never call back,ignored my calls by screenning. BEWARE More

N-O spells NO! This car dealership should be SHUT DOWN never to re-open ever again! We recently purchased a Toureg with Jersey Village and since we drove this car off the lot, it has been a xxxx-poor expe never to re-open ever again! We recently purchased a Toureg with Jersey Village and since we drove this car off the lot, it has been a xxxx-poor experience since then. I only WISH we would have read these reviews before purchasing there. It started off with the "We owe List." Our salesman, Josh, agreed to drop off a loaner car to my husband's job and bring in the Toureg for service on a few items that were on the "We Owe List". We didn't hear from Josh all that week after several phone calls. After speaking to Val, the General Manager, who was inconsiderate of the fact that we lived on the opposite side of town and it would be too inconvenient for us to bring the Toureg in, we finally agreed to bring in the car on Friday to have it serviced. That's when we met Pete, our service rep. Pete said that the car should be ready by 5:00 on Friday...but here we are today, Monday, just wrapping up service at 6:00 p.m. Our 2 biggest complaints: 1. The driver side's window makes a whistling sound that implies that he window seal is not tight. But the service department has tried to convince us that it's normal for the Toureg to make that sound. So they're not trying to fix it. 2. The driver's side-mirror has tape holding it together! Yes, you read right! We noticed that there is a puncture in the blinker light that the previous owner must have tried to fix by placing clear tape on it to disguise the broken glass. Well, we just noticed it the day we brought it in for service and made Pete aware of it. We find out today that Val does not want to take care of it. Needless to say, we are ABSOLUTELY reporting this to the BBB and we will take this wherever it needs to go to ensure another buyer does not have to go through the same nonsense that we've gone through! More