Ryan Chrysler Dodge Jeep Ram - Service Center

Very upset with this dealership. My vehicle was brought in to have new roof rack installed because it was missing 1/2 of the rack when I purchased it. Come to find out they ordered My vehicle was brought in to have new roof rack installed because it was missing 1/2 of the rack when I purchased it. Come to find out they ordered the wrong part. And rather than just rescheduling they installed the wrong part that left a 2 to 3 inch gap in the front and rear of each rack. And they refuse to fix it. Beware when dealing with them! More

bought a truck here recently- after signing the paperwork and leaving with my truck- it took another week of phone calls and more paperwork sent in to finalize the sale. Then I had to have repairs paperwork and leaving with my truck- it took another week of phone calls and more paperwork sent in to finalize the sale. Then I had to have repairs done to the truck- and I took the truck back to this dealership for repairs. The service department took 4 days to look at my car, 4 days to call my insurance adjuster to schedule the a time for them to come look at the repairs needed- this was AFTER I called the service manager 4 days after my truck just sat at their shop. After the insurance adjuster came in and approved the diagnostic paperwork, it took 4 more days to get a paperwork for the needed repairs- which I was told by the dealership to ask my insurance adjuster for because the service department didn’t have an email to send it to me. Now my shop has been at this shop for 10 days and they are just now ordering parts, and said it would take another week for the parts to come in for my Dodge Ram- this is a Dodge ram dealership. They blame the delay on my insurance company and on COVID. COVID is over- it doesn’t explain 4 days to get my truck looked at, then 4 more days to get parts ordered. Now - due to COVID as of June 22,2023, parts will take a week to come in. I still haven’t been given an ETA on when my Dodge Ram will be completed. I talked to the service manager and the general manager about this- and they never apologized- actually they told me this is all “normal” and I have no reason to be upset. I regret buying this truck at this dealership and taking this truck back for repairs. The general manager also told me that I am not their only customer after I told him all of these complaints - priceless. After 2 weeks of my truck being at this dealership service department- and parts not even ordered yet- I moved it to AutoNation in Katy. There Service there was immediately better with communication and customer service. More