Momentum BMW MINI - Service Center

Unprofessional,sloppy maintenance with no attention to detai Brought my 2017 330i to this dealership on 13 December 2018 for an issue with no sound from rear speakers they stated that control module was bad I wa Brought my 2017 330i to this dealership on 13 December 2018 for an issue with no sound from rear speakers they stated that control module was bad I was constantly inquiring about my vehicle status and was told several reasons why my vehicle was not ready. I finally got my vehicle back on Friday 21st. My vehicle was kept 13-21 December. After I left I found my Connectdrive app would not communicate with my vehicle unable to send commands also saw that the rear left window seal was hanging out not installed properly and fasteners for the trunk lining not reinstalled after they tore my new vehicle apart. I took it back a second time on 24 December and they kept it until the 28 December I am still getting an indication of my doors being unlocked and left front window down on my app when in fact my vehicle is locked with window up.My point in this review is that my vehicle was kept all this time and untop of this they still did not repair my vehicle correctly ei.. app issues and tore my car apart and did not have the common courtesy to put it back together properly. I have had issues in the past with this same dealership and I was warned by other people not to have maintenance done there, the only reason I continued was because of Phillip the service Manager who never BS me and always went out of his way to correct the problems but as of last week he no longer works there. The service Advisors are limited to what they can do so I am pointing the finger directly at upper Management because you lead from the Top on down. My experience with Momentum is that they care about nothing but selling you their cars. Their Track record speaks for Itself I am livid about them taking my New vehicle kept in immaculate condition tearing it apart for repairs and caring less about the condition they leave it in I was warned by people I know and have seen many complaints. I understand that things happen but this is different they completely disregard the customer and obviously there more interested in quantity not quality which is a big disappointment. Owners of BMW’s pay a premium for maintenance for the Technicians to behave like shade tree mechanics. Unacceptable, my advice is yes they are a large dealership with a large selection but if you buy find another dealership to service your vehicle you will be better off and in my years of dealing with car dealerships I can honestly say this has been one of the worse I have experienced. Looking forward to changing who I due business with different dealership! More

Dishonest and sloppy ==> Very Bad Experience! I've had it with Momentum BMW's service department! I originally bought my 2014 BMW from them a year ago. My current issue started back in April of t I've had it with Momentum BMW's service department! I originally bought my 2014 BMW from them a year ago. My current issue started back in April of this year when I found out that I had transmission oil leak! I took the to their service department to get that fixed. A couple days after I got my car back, the under-engine cover came off and was dragging, so I took the car to a mechanic shop near my house. According to the shop, it appeared the cover was not put back properly and things were just shoved back up in a very sloppy way!!! Of course I was charged for the work! I took my receipt and the car and went back to Momentum BMW the next day and demanded an explanation and more importantly, a refund for what I had to pay to fix their sloppy mistake! The service rep didn't even apologize and was even defensive! To this day, I've yet to collect a penny from them!!! it has been over six month now! they've kept on giving me the run-around all this time and I've had it! I've even left multiple messages with their service department managers! The service department representative (R****) that I worked with keeps ignoring my phone calls and text messages. I expect to receive PROPER, honest and professional service for the premium price I pay to get my car fixed at BMW dealership! I will NEVER do business with Momentum BMW again, never! More

Don't do it! It will only lead to frustration!!! TERRIBLE, TERRIBLE, TERRIBLE. D- with the BBB! Do NOT EVER TAKE YOUR CAR HERE FOR SERVICE!!! They are incompetent, shady, and dishonest. They NEVER TERRIBLE, TERRIBLE, TERRIBLE. D- with the BBB! Do NOT EVER TAKE YOUR CAR HERE FOR SERVICE!!! They are incompetent, shady, and dishonest. They NEVER do complete and thorough work, and you can never get a straightforward answer. More

Lack of Integrity I have been a faithful customer for years, they even know me by name. It was great until, I took my car in for repairs, picked it up and the windshi I have been a faithful customer for years, they even know me by name. It was great until, I took my car in for repairs, picked it up and the windshield was cracked!!! They admitted they it happened in their care, although they claimed that it was "an act of God" and not covered. I contacted, the service manager Winston Long, general manager John Sharp and even the Dealer Principle, Thomas Kuranoff (over both Mini and BMW) and the best they would offer is to split the charges to replace the windshield. I could not believe their LACK OF INTEGRITY!!!! If you break something that belongs to someone else, the less you can do is fix it!!!! Do not trust Momentum Mini or BMW, they cannot be trusted!! Very disappointed!!!!! More

Not friendly Matt Blevins my service adviser & the drive up person @ the service bay were the only nice people I encountered. No one said can I help you or good af Matt Blevins my service adviser & the drive up person @ the service bay were the only nice people I encountered. No one said can I help you or good afternoon (nothing). The waiting room was cold, coffee was not fresh, etc. More

Above Excellent Service My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have needed a loaner due to working. They connected me to Emily who worked wonders. Then I met Rick Rawlings and he is an amazing Service man. He took my car in and they discovered my water pump was failing. With their top level of service I will tell all of my family, colleagues, and friends about Momentum. Plus I will continue to drive an hour across the city of Houston for my service. Thank you Rick and Emily! More

Shaffee Habhab is the man to see, great service! I've visited 2 different BMW service centers in Houston, and I can honestly say Shef Habhab will be the only service advisor i will ever use for my cu I've visited 2 different BMW service centers in Houston, and I can honestly say Shef Habhab will be the only service advisor i will ever use for my current car or any future BMWs I own. He is quick to respond, very thorough, and just extremely easy to work with. He replies to every method of communication, which is rare these days with service advisors in my experience. Shef Habhab is the man you want to see for any and all your service needs. More

Very BAD Experience!!! I dropped off my car for a repair begging of DEC with busted air pipe by the engine a week later car I picked up my car to Find a bigger issue all s I dropped off my car for a repair begging of DEC with busted air pipe by the engine a week later car I picked up my car to Find a bigger issue all speakers don't work immediately I go back and its been over 2 MONTH my car is not fix and not sure when it will be! I reached out to service manager nothing to seem happening! I read other negative review the dealer ship always replies by sorry and please contact General Manager, Thomas Kuranoff, at 713.596.3100 so I did, He never replied to my call !!! Will never go back there again! More

Great service experience with Sufyan Siddiqui My advisor Sufyan Siddiqui was awesome! He listened attentively to all my concerns and made sure they were fixed well. He works fast and thoroughly an My advisor Sufyan Siddiqui was awesome! He listened attentively to all my concerns and made sure they were fixed well. He works fast and thoroughly and takes care of all his customers. I would recommend him 10/10 More

DANGEROUS CAR I bought a new BMW 3 series. I've had it for two years. The car has failed and/or malfunctioned on the road while driving it in the last two years. I bought a new BMW 3 series. I've had it for two years. The car has failed and/or malfunctioned on the road while driving it in the last two years. The service center keeps trying to fix it but it is dangerous to drive on the road. I keep telling them it's not safe and to replace the vehicle or release me from it. No one has honored my request at sales or service. I haven't heard from anyone at momentum BMW. More