Momentum BMW MINI - Service Center

The staff members are awesome! I love the snack & coffee bar. The furniture is 21st century. Excellent choices of accessories with great prices. Thank you! bar. The furniture is 21st century. Excellent choices of accessories with great prices. Thank you! More

We have bought five BMWs from Momentum . They are usually a good dealership. A little costly on service. Employees are friendly and try to accommodate. a good dealership. A little costly on service. Employees are friendly and try to accommodate. More

Stephanie Langham was amazingly helpful and courteous It Stephanie Langham was amazingly helpful and courteous It was a pleasure working with Stephanie and I will definitely recommend people I know if they Stephanie Langham was amazingly helpful and courteous It was a pleasure working with Stephanie and I will definitely recommend people I know if they need any body shop services. More

I have been a customer for 10 + years. Always great service and very professional. A modern facility, clean and with friendly staff. Would recommend to anyone interested in a BMW service and very professional. A modern facility, clean and with friendly staff. Would recommend to anyone interested in a BMW More

Car was not wash and have to call to get the status of car. They where better before moving to new location. Bigger is not better. car. They where better before moving to new location. Bigger is not better. More

The new facility is top of the line and the service advice Jorge is exceptional and very knowledgeable. I highly recommended this dealership if you need to service your BMW advice Jorge is exceptional and very knowledgeable. I highly recommended this dealership if you need to service your BMW More

Excellent sales support always from sales manager Jared Caraway and sales person Jeff Perez. Excellent service always from Shef Habhab. loaner delivered to my house and my car pixked up for service. Caraway and sales person Jeff Perez. Excellent service always from Shef Habhab. loaner delivered to my house and my car pixked up for service. More

I am convinced of the value in scheduled maintenance service Momentum continues to impress each visit. Sheff's knowledge is always very helpful when I decide what additional service to have on my 2016 535i. Momentum continues to impress each visit. Sheff's knowledge is always very helpful when I decide what additional service to have on my 2016 535i. More

Run Around First experience with service department was a very poor experience. I do not feel the tech knew what he was doing nor did supervision follow-up on co First experience with service department was a very poor experience. I do not feel the tech knew what he was doing nor did supervision follow-up on concerns. Paid for a new cowl that looks like it was pulled from another vehicle and put on mine. They prefer you pay online and pick your car up as to avoid dealing with you. Dropped my car off for service due to check engine light (May 2nd)......few warranty/recall parts later, I pick it up to engine noise (May 7th). Dropped it back off May 8th so the tech could look back over the car which they kept till May 13th. To this day I still do not know what the issue was because cant get anyone except the service advisor to speak with you. This wasn't just warranty/recall work because while their I did have them change a few things so its not like they didnt make any money....... More

TERRIBLE CUSTOMER SERVICE & poorly trained advisors! I paid over $500 to have them order a new key for me after mine was stolen & program it for me. Literally 3 hours after getting my car back it starts I paid over $500 to have them order a new key for me after mine was stolen & program it for me. Literally 3 hours after getting my car back it starts going haywire. My car was shutting completely off while at stop lights, going backwards in the driveway, rattling & shaking and the service engine came on for the first time. I called the service advisors & they had the nerve to tell me that couldn’t have anything to do with the key. EVEN corporate immediately agreed that the new key was the problem & needed to be reprogrammed. The fact that they actually don’t know that programming a key incorrectly can throw all the sensors off, baffles me. I feel taken advantage of and not taken seriously. My car won’t move at all now. My car was not brought to them this way so it should be returned to me in this condition. Absolutely poor customer service & I will not recommend that ANYONE waste their hard earned money here. More