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852 Reviews of Momentum BMW MINI - Service Center
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October 08, 2022
My salesman and finance associate at the Southwest location were wonderful. They made sure that I knew everything about the vehicle that I was purchasing and the terms and conditions of my contract. H location were wonderful. They made sure that I knew everything about the vehicle that I was purchasing and the terms and conditions of my contract. However, experience with the Southwest location service department was the worst that I have ever received in over 15 years of being a BMW owner. For me it’s not about the vehicle, it’s all about the customer service. I used to brag about my service experience to co-workers, family and friends when I visited the Katy location. This was my first time purchasing a vehicle at the Southwest location and my last. The service technician did not perform the service on my vehicle on the agreed upon date, when he discovered an unexpected issue he did not communicate the concern with me. I had to constantly call the service department to get updates on when my vehicle. To sum it up I took my vehicle in on a Saturday for a service that I was told would take one day but didn’t get my vehicle back five days later. More
by aliciajlewis11
September 22, 2022
Nice courteous whatever they can do they will make it work to get the job done work to get the job done More
by johnnyjames197
Employees Worked With
September 15, 2022
I had a good experience with Momentum BMW. I decided to purchase my leased car. I decided to purchase my leased car. More
by emmafields297
Employees Worked With
June 09, 2022
Their word can be trusted. Robert the excellent service advisor hooked me up with Mona, who schedules their onsite mobile technician. She called me to set time and place. She u Robert the excellent service advisor hooked me up with Mona, who schedules their onsite mobile technician. She called me to set time and place. She updated me on his ETA. Gabe arrived at my house on time and completed his work quickly and efficiently. He was a pleasure to work with, as were Robert and Mona. This is one classy operation! More
by Protestant
Employees Worked With
Robert, Mona, Gabe
March 29, 2022
Cedric Ross in the service department did a great job explaining what work would be done on our car and did an excellent job keeping us informed of the progress. Our car was ready when promised and every explaining what work would be done on our car and did an excellent job keeping us informed of the progress. Our car was ready when promised and everything was done right! Great job, Cedric & Team. More
by tnichols
Employees Worked With
Cedric Ross
November 12, 2021
I purchased an 840 and took it in after a year for warranty repair for a check engine light. Instead of performing the warranty work, they tried to stiff me initially a $1,400 bill. The reason for t warranty repair for a check engine light. Instead of performing the warranty work, they tried to stiff me initially a $1,400 bill. The reason for the bill - unusual wear and tear. I live in the city of Houston, commute within Houston and have 7,000 miles on the car. Why did they state unusual wear and tear, because the undercarriage has a scrape. Of course it does - it’s a low profile car! They informed me that the ‘goodwill repair’ from BMW was denied. Since when is warranty repair fall under goodwill? They service department is set to scam you. I called asking for service manager ‘he’s not available all week’. They had me talk to the shop manager. Total waste of time. I called for the general manager and was told ‘he’s not available this week, would you like to talk to the service manager’? Seriously? Isn’t he unavailable all week? Go somewhere else that operates with ethics. More
by JCHouston
Employees Worked With
James Allison, Edgar
June 29, 2021
Sheff is an amazing person he took care of me he always make sure my care and concerns or always answered I would definitely recommend Sheff to anyone for service make sure my care and concerns or always answered I would definitely recommend Sheff to anyone for service More
by Kellyann
Employees Worked With
Shef
May 28, 2021
Please let me take this opportunity to give feedback on my experience with Momentum MINI. I recently left my Mini with my daughter, while I was away for two weeks. She was happy to take it into Momentum MI my experience with Momentum MINI. I recently left my Mini with my daughter, while I was away for two weeks. She was happy to take it into Momentum MINI in Houston for basic servicing. My instructions were simply to reset the computer and perhaps change the oil, etc., if it appeared to need it. She was clear on these instructions to Jorge, the service person there. I also spoke with him by phone and told him I only wanted the basics done. He listened, at least I thought so. My daughter sent me an estimate of things that Jorge wanted to do, including many things I felt unnecessary such as environmental cleaning, etc. I wrote her and Jorge back when I received the email (5 hours time difference) to say no….not to do any of the things on his list. He did them anyway!!! I was charged $1,300 for a lot of nonsense…and the computer wasn’t even addressed or fixed!!!! Couldn’t believe it. Then, he wanted another $1,000+ to work on the computer. I was/am livid. Not sure what I paid for…but it was UNNECESSARY, in my opinion, and NOT what I took the car into Momentum MINI for. I am very upset and disappointed in this dealership. And now, when I call the Baton Rouge office ( I live in Lafayette, LA), I find that there is NO ONE in this state that will even work on my car. I have had good service before from Momentum, but never again will I enter their establishment. Again….I feel really abused and let down by these people. I will forward this review to others, hoping that in the future, others will not suffer this same outcome. LThomas More
by lonestarinitaly
Employees Worked With
Jorge
February 27, 2021
Momentum BMW has good service technicians. I always got my 328d serviced there and now my 340i. Mr Aldana has always taken care of me and my veichle! If I have any questions or concers he always answers th my 328d serviced there and now my 340i. Mr Aldana has always taken care of me and my veichle! If I have any questions or concers he always answers them, can't complain! Momentum is my home delership to get my car serviced! More
by Emmanuel M
Employees Worked With
Jorge Aldana
