Momentum BMW MINI

First of all, let me explain why I am unhappy with my purchase. I read very positive reviews and maybe I set my standards too high, but I had been to several dealerships before I came across this site an purchase. I read very positive reviews and maybe I set my standards too high, but I had been to several dealerships before I came across this site and saw the very positive reviews. My car still has the BMW plates so I just bought it and have had it for about a month. It is a BMW 328i, and so many issues. I was promised two keys, after purchase, given only 1. I was promised mats for the car and I had to literally refuse to take the car from the parking lot before the sales man decided to take one from another car and give it to me, looks old and worn out but I still took it thinking I will purchase my own later. I asked for the manual and only just received it 2 days ago after asking for it almost 10 times, driving to the place several times to get it and it was actually a different sales person who gave it to me. All those are relatively minor issues though, and I was still determined to buy this car. So I bought it, over a 3 day period because I was working during the day, get there in the evening and sign papers, came back 2 days later to pick it up, took it for a pre-purchase check at the Woodlands BMW, and they identified an oil leak (replace gasket), steering fluid issue (steering fluid replacement), and a light bulb thing (needs replacement) that was broken and said these are basic things that should be detected by any technician. I took it back to them believing in that great reputation they carry, and guess what, I had to struggle to have them even look at it. It was 1 week later, after I had basically dropped off the car and told them to find a fix, when the sales guy decided to have it checked (meanwhile am incurring rental car costs that they will not cover). They agreed with the light thing and denied the other two problems. When I picked it up, he opened the engine and even tightened one of the screws that appeared lose, I thought it was poor workmanship not to have a screw tightened but such things happen. I was too stressed over it to fight them on the other 2 issues and had rental costs to worry about so I decided to just leave it alone for now and hope it is not an issue that will xxxx me in future. I used to have a Honda with an oil leak and all I did was add more oil when it was low so I did not think it was too bad. I was concerned about some noise from the Brake system and the A/C and their lead technician test drove the car with me to assure me that it sounded like a BMW should, and since I have never owned one, I was reassured. apprx 4 weeks later, the A/C goes out, I did not have time to deal with it immediately and was going out of town. I knew how hard it is to get them to look at anything given previous experience, and I typically feel bad when I bother people but a car from a dealership should not have a major system like the A/C fail that soon. If I bought this from someone else, then maybe, but from a dealer, no way, so believing they bore some responsibility, I took it back to them, and the sales guy said, sure, make an appointment with service and bring it in, which I did but then they wanted me to pay for it, to which I said no way. It should not be failing that soon. So the manager offered to buy it back at a loss to me and sell me a more expensive car, that would simply mean I had not learnt my lesson the first time and they were about to screw me over again on a new purchase. No way. The sales guy was not there and I requested someone else who after talking to the manager, recommended a place to check it. Me, believing they were beginning to do something about it, took it there the next day, and they determined that the cover for the A/C, was the cause. It was actually not screwed in properly and had been knocking against the back of the compressor and the belt before falling down into the car, I was there when they pulled it out. They ran diagnostics on the car and even told me to take it back to Momentum BMW since it seems like their techs forgot to screw in that part properly. Well, you can imagine what I did, I took it back. And they switched me back to my original sales man, who again sent me to another shop, why they won't use their techs to do it they claim it is costly for them. Believing they were at least doing something, I took it there, and guess what, that guy would not even look at it unless I was willing to pay. I contact the sales guy and he tells me he is too busy to deal with me. I tell him I am bringing the car and he says they won't get a chance to look at it, I suggest leaving it there and he says they can't keep it and to contact him on Monday, which sounds reasonable. For their technicians to make that mistake, they should be bending over backwards to get it fixed but they are cutting costs and deciding not to fix it. This should be a simple one visit to the dealership. Honda dealership never treated me this way and once when I took the car back for a problem with the maintenance they had done, they complimentary fixed two other problems and corrected the mistake for free and even called me a couple days later to see how the car was doing. So now I am waiting again for BMW, just like I did previous times to get anything done. I know I have written a lot and am not the complaining type but when I feel like someone is responsible for something, then I get really mad when they try to deflect it. The reason I came here was because I felt they would do me right and everything has just gone wrong, one more thing, since I was signing documents and buying the car on different days, they would not let me take the paperwork for the purchase with me but when I came back the next day, they had mailed it already to their finance department and to this moment, I still don't have a copy of it and I have requested for it 4 times now and had to jump hoops to figure out how to make my monthly payments. So far so good, I have driven all over town just to get this car that I bought to be drivable and it still isn't, I have made several trips to the place to get stuff done that should probably have been one trip and wasted gas money and time doing this. I am honestly thinking of selling this car even though it still has BMW plates on it. Hopefully, there is an amicable solution but at this point, regardless of the solution, they have not been the car dealership I have read so much about, and that is why I rate them so low. Hopefully there is someone there who wants an amicable solution to this issue but that is my review and I stand by it 100%. I wish I could rate it lower. I gave the sales man an ok rating since he is friendly, just that he is not getting me to a solution. More

First class buying experience thanks to Vivian and Khalil. I would recommend this dealership to anyone looking to purchase the ultimate driving machine. I love my BMW. It was my first BMW purchase and Khalil. I would recommend this dealership to anyone looking to purchase the ultimate driving machine. I love my BMW. It was my first BMW purchase and certainly not my last. I trust this dealership. Vivian did a great job matching me to a BMW that fit all my wants and needs. She was patient, knowledgable and honest. Khalil was very accommodating and went the extra mile to make sure I was happy and in my new car ASAP. I appreciate the exceptional customer service and commitment to excellence that this dealership gave me. More

I recently bought my 5 series from Momemtum BMW Southwest. I worked with Khalil Jawad, who made the car buying experience very easy. He was great in explaining all the features in the car. He was t Southwest. I worked with Khalil Jawad, who made the car buying experience very easy. He was great in explaining all the features in the car. He was the most friendliest person there and always ready to help and answer questions we had regarding the car. He ended up giving us a good deal that we couldn't decline. It was great working with him. Highly highly recommended. More

To whom it may concern, My experience in purchasing a To whom it may concern, My experience in purchasing a used 2011 Mini Cooper from Khalil Zaj at Momentum BMW/Sonic could not have been any more please To whom it may concern, My experience in purchasing a used 2011 Mini Cooper from Khalil Zaj at Momentum BMW/Sonic could not have been any more pleasent than it was. khalil is a true gentlemen and I really enjoyed working with him through the whole process of purchasing a vichical sight unseen, other than the photos I saw on eBay, from him. Without the shipping cost of having the Mini transported from Houston, TX to Woodstock, Ga it would have been a good deal but it was the Mini I wanted, so that was my choice. I would certainly recommend Khalil to anyone looking for a used auto from Sonic/Momentum. Kindest regards, Sam Evans Woodstock, GA More

Terrific Experience. Working w Kahlil was excellent and we would do it again. He went out of his way to assist us. Since we weren't local and couldn't view the car, he took extra pictures for us and his co we would do it again. He went out of his way to assist us. Since we weren't local and couldn't view the car, he took extra pictures for us and his communication was always timely and helpful. If all car transactions were like this, people would not fear buying cars. Hunter More

From when I walked into Momentum until I drove off it was a pleasant experience. Khalil made me feel at ease. I didn't know what to expect and I was nervous. Khalil put me at ease and made me comfortabl was a pleasant experience. Khalil made me feel at ease. I didn't know what to expect and I was nervous. Khalil put me at ease and made me comfortable. I felt Khalil was going to find a BMW I would like and could enjoy. He explained everything to both me and my husband who wasn't sure the 528i was what I wanted. Khalil is a jewel he won over my husband, because Khalil sensed that was what I wanted. Khalil acted like he only wanted us happy. He welcomed me into the BMW family. I feel like if I don't know how to do something I can call or email him and he will get back to me. I know the sell is the thing but Khalil never made me feel like that was all. By now it should be obvious that Khalil was great and I am well satisfied with my Momentum BMW experience. More

Khalil was excellent - very knowledgable and responsive. Will come to him first for our next car. Ariel in parts was also excellent - even came out to look at my car to make sure we diagnosed my request co Will come to him first for our next car. Ariel in parts was also excellent - even came out to look at my car to make sure we diagnosed my request correctly and ordered exactly what I needed. The speed at which everything was done was impressive all around - great Team effort! More

My experince in this dealership was out of this world, from the very moment you come in the host smile and greet you. Promptly ask for you visit and head you to the right person. In this occation I have a from the very moment you come in the host smile and greet you. Promptly ask for you visit and head you to the right person. In this occation I have an appointmet with Mr. Khalil Jawad, even though I get a little earliier the offerme coffee or water and make my waitting very pleasant. After meetting with Mr Jawad, unfortunatly the car that I was looking for was no longer available, but Mr. Jawad do not stop there, with all his proffesinalism, ask me waht other type of vehicle i was intered in, he joted down all my request and give hope the he will work on it. Not even 72 hours pass when I recieved a call from Mr. Jawad telling me that not only fouund the car that I was looking for, he found something better, I make an appointmet again to look the car. Wow it was incredible just waht I was looking for. Now we haver to work on the quelification and financing. I never meet a person that go far and beayong to to find you the best deal, the financing and the best customer service. I am very please with my 2010 Honda Pilot, not only with what I want, it was Full Load. Momentum BMW should be feel prouud to have in their staff Mr. Khalil Jawad. I will recomend not only Momentum BMW Houston, to all my friends and familly, but I will recomend to see Mr. Jawad. "Kudos" More

It was a great experience! Khalil was patient and answered all the questions. Even the finance officer, Walter McNeal was helpful and explained all the documents. Would definitely recommend these i answered all the questions. Even the finance officer, Walter McNeal was helpful and explained all the documents. Would definitely recommend these individuals! Thanks! More

Kyle helped set me up with a custom ordered BMW 135i convertible. At the time of my order, I was in Hawaii with the intent to pick up my new vehicle in Houston on leave while transferring. Out of the bi convertible. At the time of my order, I was in Hawaii with the intent to pick up my new vehicle in Houston on leave while transferring. Out of the big 'three' dealers in Houston, I was swayed towards Momentum because of three reasons 1.) Close to my parent's residence, for convenience when visiting 2.) BMW offered the best price for my made-to-order car versus other dealers 3.) Kyle was the easiest to work with and had the most support to the consumer out of all three. Of note: Kyle was receptive to my desires for the vehicle. He did not attempt to lead me down a path to add on things I didn't want. When it came time to get the order in, Momentum was able to swap quotas (production dates) in order to get my vehicles priority bumped up a little bit to ensure it would be in Texas in time for my arrival. And of course, when playing the waiting game, he was receptive and understanding to my questions regarding status update, wanting to see photos when it arrived, etc. Always made time for me as a customer even though the sale was essentially made. Pickup day was a breeze too. In and out of the dealer in about 2 hours - probably could have been less if I was in a hurry. Overall, highly recommend working with Kyle Hendrix for purchasing a new BMW. More