Momentum BMW MINI

I recently contacted momentum BMW regarding a vehicle and had such great experience working with Khalil Zaj. He made the process so simple and pleasant. I normally dislike car shopping but I was so pleased t had such great experience working with Khalil Zaj. He made the process so simple and pleasant. I normally dislike car shopping but I was so pleased to have found such patient and helpful sales person and did not feel like I was being pressured into anything. I left with a new Mini cooper and such a great experience thanks to Khalil Zaj. I highly recommend him to anyone that is looking for a wonderful car buying experience. I love my new mini cooper! Thank you Momentum BMW for the great staff! :) More

Khalil was of great help. He was courteous and took his time making sure I was comfortable and that I understood everything about my purchase. He's absolutely great! time making sure I was comfortable and that I understood everything about my purchase. He's absolutely great! More

this is my 5th car buying from this dealership in the last 2 years, and the reason of my repreated business is the customer service that is provided by Khalil ,,, BMW is very lucky to have a dedicated em last 2 years, and the reason of my repreated business is the customer service that is provided by Khalil ,,, BMW is very lucky to have a dedicated employee like Khalil ... thank you khalil I'm looking forward for number 6 ... More

Mai Nguyen and Walter McNeal both made my experience with Momentum BMW truly a great one! Mai, right from the start, was very professional, friendly and walked me through every step of the process with a pl Momentum BMW truly a great one! Mai, right from the start, was very professional, friendly and walked me through every step of the process with a pleasing personality and an awesome smile. Walter went the extra distance to conclude my journey in the spirit of excellence. I would highly recommend Momentum BMW. Thank you so much Mai and Walter for being trustworthy! More

Horrible experience so far. I must admit I should have Horrible experience so far. I must admit I should have done my research before buying from these guys I just thought if you buy a bmw from a bmw deale Horrible experience so far. I must admit I should have done my research before buying from these guys I just thought if you buy a bmw from a bmw dealer they will stand behind it. Naïve me .... On Monday 11 November bought a 2008 535i from the dealer. I had a check to pay to these guys ready with me however when I reached on time for my appointment at 6 I waited for 2 hours before the finance guy was available. he was nice enough to apologize however no one should be waiting for 2 hours specially when you are buying a car from them. I have been working with two sales guys (Bill and Rod) who have been ok but the wait period was horrible specially when I have done all the leg work my self and brought a check with me to pay them. My car was missing DVD which I am going to take tomorrow from Rod and I have just found out that the wheels have wheel locks on them but not an opener so I will see if I get that tomorrow or not as I signed the paper saying they only owe me DVD nothing else This afternoon the car gave me the dreaded warning message (engine malfunction reduced power) on I10 going at 65 MPH I was able to get off the feeder (safely thanks God) parked the car and read the message. it stated you can drive the car home carefully however take it to BMW. drove on feeder at 35 - 40 mph and now home. Called Rod to tell the issue and got the standard after sales answer "BMW cannot know that there is something wrong with BMW". he said call service department. Called the service department and after 20 odd minutes of holding time (4 pm-ish today) finally got some one on the phone to make an appointment. The lady seemed to be in a hurry and after a painful talking experience now I have an appointment on Monday. I told her I am coming to see Rod tomorrow and will be great if they can squeeze me in that time however was denied In short I was not expecting a horrible service and a faulty engine when I bought a BMW guess I was wrong. Will find out how they treat me Monday and will try to Ask Rod tomorrow if I can sell the car back to them (surely will be a loss but may be a loss I can take and move on learning a lesson from it) I have driven it a couple of time since I bought it Monday inside Houston. Preparing myself to further trouble after reading the experiences of others with the service department,. :) More

Khalil Zaj and Walter McNeal well extremely professional and made our car buying experience a pleasant one. Khalil had all the necessary paperwork ready for us and explained it within terms that were clear. and made our car buying experience a pleasant one. Khalil had all the necessary paperwork ready for us and explained it within terms that were clear. Walter went the extra mile and tried to get us a better loan rate. We HIGHLY recommend Momentum BMW! More

Car was great and prices wasn't bad either. There was a misunderstanding in the beginning, and the deal could have ended quickly and poorly however Khalil made the right decision to go the extra mile was a misunderstanding in the beginning, and the deal could have ended quickly and poorly however Khalil made the right decision to go the extra mile to make things work. Very happy about that. More

I thoroughly enjoyed getting my new BMW from Momentum Southwest. My sales advisor was Kyle and he made the process extremely smooth. I already have owned a couple of other BMW's, so Kyle did not have to Southwest. My sales advisor was Kyle and he made the process extremely smooth. I already have owned a couple of other BMW's, so Kyle did not have to work too hard to convince me on how great BMW was but he definitely still put the facts out there on why I should stay with the BMW family. He gave me an adequate amount of time to think over my decision without any pressure and was very genuine the whole time. I really appreciated his great attitude and positive demeanor. The great experience I had with my sales advisor and the manager played a big role in my decision to buy my new car from Momentum BMW Southwest. More

Great experience buying a car. I'm in sales and all folks involved were a class act. I will purchase a BMW again from this dealership. folks involved were a class act. I will purchase a BMW again from this dealership. More