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Mohegan Lake Volkswagen

Mohegan Lake, NY

3.5
587 Reviews
We are not looking for a one time transaction with any of our clients. We are truly looking to build a long term relationship. It is this philosophy that has enabled us to continue in business for over 40 years through out the most difficult of times in the auto industry. We will do everything within our power to ensure that you are a valued client and totally satisfied. When you enter the showroom doors you will immediately see and feel the Mohegan Lake Difference. No pressure, take your time, go at your own pace, that's what your buying experience will be like.
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1744 E Main St 965

Mohegan Lake, NY

10547

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Showing 587 reviews

September 08, 2021

Great place to get your car serviced. Courteous and efficient staff who go out of their way to keep you happy. They fixed the problem quickly and then I was on my way. More

by emmaalbertwalters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
September 02, 2021

Excellent service everyone is friendly and helpful this is my 4 th VW would recommend this dealership to my family and friends , they are honest and fair More

by Nancy3732
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hagerty
5.0
This rating includes all reviews, with more weight given to recent reviews.
TED FISHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Battista
August 28, 2021

We couldn’t be happier with our experience. From our initial inquiry on leasing a car, to the application process, to the date of pickup, all went extremely smoothly. More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nikolaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2021

Tom was very professional and knowledgeable about the car. Took the time to explain each feature as needed. Easy to work with and responsive. Steve had all of the paperwork ready for delivery. Paperw More

by BobR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Nikolaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2021

Terrible service. No accountability. Truly expensive and didn’t solve the issues on our Jetta More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Aug 20, 2021 -

Mohegan Lake Volkswagen responded

This is a 15 year Jetta that we have never serviced or seen before. We did what we could to help get the car fixed but with 15 year old cars when you think you solved one problem another comes out. We offered to have him come back to have it looked at without charging for the check up and give him a list of what is now wrong with the Jetta. Scott Bender Service Director Mohegan Lake VW

Aug 20, 2021 -

JB responded

Would’ve been nice to get a return phone call when you pay all that money and the check engine light is on on the drive home and the AC doesn’t work after paying for recharge. But no calls, after repeated messages. Give me a break! Bad customer service is bad customer service. Refund my money!

Aug 20, 2021 -

Mohegan Lake Volkswagen responded

You will receive a call from our Service Advisor Greg and explain what you were instructed was wrong with the car the first time and authorized us to do to get the car to pass for your NYS inspection. Scott Bender Service Director Mohegan Lake VW

Aug 20, 2021 -

JB responded

I await this communication with anticipation. So nice to get a response from you.

August 05, 2021

Everyone is welcoming the minute I walk in the staff is Great and super efficient as always. More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale
August 05, 2021

Very fair and knowledgeable. Great service with a great attitude, from the advisors to the techs. I drive 45 minutes to get my car serviced there vs 10 minutes to my local dealer. More

by Ralphsbaskin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fault Thomas
July 22, 2021

The employees I worked with were knowledgeable, friendly and not pushy whatsoever. The person who sold me my Tiguan was respectful and prompt in responding to questions. He went above and beyond to help mak More

by VW4ever
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TED FISHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2021

The new service area is very efficient and professional! Our service advisor Philip was terrific! It is very easy to make an appointment online for service. More

by Dawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Grimaldi
July 17, 2021

These guys are spectacular and treated me with respect and honesty and fixed my car in a very timely manor and stayed in contact for the whole time More

by dapa65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TED FISHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Thomas
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