Tasca Volkswagen Mohegan Lake

I was treated so nicely throughout the entire experience! From the beautiful showroom/waiting room to the coffee, bagels and doughnuts, cafe tables, phone charging station and comfortable furniture and tv. From the beautiful showroom/waiting room to the coffee, bagels and doughnuts, cafe tables, phone charging station and comfortable furniture and tv. They let me know ever step of the way what to expect and was provided a beautiful loaner car. More

Pretty good experience. Quickly greeted by Sarah. Everything was handled well and quickly, I didn’t get the managers name but he was pretty good, got involved just a little, Quickly greeted by Sarah. Everything was handled well and quickly, I didn’t get the managers name but he was pretty good, got involved just a little, was easy to talk to and minimal “ games” or back and forth. Only thing “negative” was the 541$ fee added but he quickly was willing to take it off. Would be 5 out of 5 if not for the extra fees, but like I said quickly willing to remove them. They even let me test drive a car that was on the showroom floor and got it out for me pretty quickly- complete opposite of Tasca that I also reviewed. My first time here. Would come back and recommend. I did not actually buy a car from them yet so I can’t say anything about the actual finance department or the time and process of buying the car and picking it up but as far as getting a quote and test driving, they’re very good and quick. More

Very good dealer and very respectful I will recommend anyone for this dealer I am very satisfy thanks to Mohegan Lake Audi dealer anyone for this dealer I am very satisfy thanks to Mohegan Lake Audi dealer More

I visited the Service Dept on Saturday morning. Everyone was very friendly and very professional. First I saw the Service Manager, Ed. Great guy - he answered my questions fully and in language I Everyone was very friendly and very professional. First I saw the Service Manager, Ed. Great guy - he answered my questions fully and in language I could understand. Ed showed me the lounge which is Beautiful. They offer any kind of coffee you could imagine and one of the ladies helped me. Again, Very Friendly! They also had an assortment of bagels, croissants, and muffins. Tables and chairs to enjoy your coffee, or a lounge with a TV. My car was ready in no time. They also wash your car when they’re done. Great added touch that you don’t experience anymore!! Overall, I would say the Mohegan Lake Motors Service Dept. Is the Best experience I’ve had at any service department in years!! I have always recommended Mohegan Lake Motors as the only place to buy your Audi or VW, and now I will say the same if they’re Service Department!!! BRAVO MOHEGAN LAKE MOTORS!!! More

I purchase a 2019 VW Tiguan from this dealership on March 14th. 2024. I was pleased that the car had a full gas tank when I picked it up and appreciated that they sent a driver to pick up the vehicle. I was 14th. 2024. I was pleased that the car had a full gas tank when I picked it up and appreciated that they sent a driver to pick up the vehicle. I was not however very happy with the way I was taken advantage of by the financial department of the dealership and the fact that the car cost me $2000 more than it was listed at in the advertising. I was told that this was because the car was Certified Pre Owned. That is supposed to include an extended warranty. I was ready to cancel the buy a when the salesman called me with the offer of taking $500 off the price and repair a ding in the drivers side door. When I arrived to pick up the car the ding was still not corrected. The reason was the dentman they called was not experienced enough to fix it. I than waited and hour and a half to be called into the financial office to complete the sale. I was handed a large amount of papers I was instructed to sign. At this point I just wanted to get out of there so I signed anything they put in front of me. When I got home and checked with Volkswagen company I was told that only the original warranty showed on their records. I fell I was taken advantage of and do not appreciate that. I have not purchased a car from a dealership in many years so this was a big let down to say the least. I had the car aligned the day after I picked it up as the wear on the tires indicated that was necessary. On a 4 wheel alignment only one was correct and three were wrong! I also went to my Dentman and had multiple dings on the car fixed at my own expense. Note of this is against the young salesman but directed at the dealership as a whole. Would I recommend them to someone else. No. More

Be warned. “Certified” on the listing in the Mohegan lake VW website may not actually mean that it is certified. Look rrrrealllly closely and two little words m “Certified” on the listing in the Mohegan lake VW website may not actually mean that it is certified. Look rrrrealllly closely and two little words may likely be buried somewhere in the vehicle description, “certified eligible”. More

This dealership follows incredibly shady practices when listing a vehicle for sale. We called and spoke with the sales staff regarding a deposit to hold a car since we were driving 3 plus hours, they denie listing a vehicle for sale. We called and spoke with the sales staff regarding a deposit to hold a car since we were driving 3 plus hours, they denied a deposit but said they wouldn't sell in the mean time, all good so far. Once we arrived, we were looking at a used tiguan listed at $21k, the saleswoman asked the typical clueless salesperson question of "what do you want to pay per month" as soon as we sat down, we told her what we were looking for considering we had already sat with our bank and figured out after downpayment what we were looking to spend total. Then we went out on a test drive, all fine and dandy. Got back and sat for 5 or so minutes while she "talked" to her manager. She comes out and hands us a few pieces of paper listing vehicle values from CARFAX, and JD Power, both which were a fair bit higher than the $21k price tag online. Good deal right? Nope. Not at all. Next she pulls out the invoice. Talk about sticker shock when she slaps down $28k. All of a sudden, there's a $1999 charge for being a CPO vehicle, an egregious charge of $2570 for a brake job and oil change (which is standard when doing a CPO at this mileage). This should've been included in the online price, or at minimum listed in the ad, or I don't know maybe mentioned on the phone when we said it's a 3 plus hour ride? Then the usual trash dealer fees tacked on. I argued the egregious CPO fee and brake job, but they countered with this is standard business practice and they thought they'd be able to stuff those fees up our keister since we drove so far and wouldn't want to leave empty handed. On the contrary, we left without skipping a beat. They're schiesty and shady as could be, list the car for what you are asking and be honest. don't dangle a carrot and pull the rug at the last minute. Luckily for us, on our way home we managed to scoop a tiguan at another dealer, AT THE ONLINE LISTED PRICE ($21K), had less miles, same features, in better shape and also was CPO certified. Mohegan Lake VW should have their brand license revoked More

Very simple and quick the whole process took me about a hour I was so happy with staff hour I was so happy with staff More

Jahaira was an absolute pleasure to deal with. She had very prompt and thorough replies to all of my inquiries (of which, I had many). I would happily work with her, and Mohegan Lake VW, again in She had very prompt and thorough replies to all of my inquiries (of which, I had many). I would happily work with her, and Mohegan Lake VW, again in the future. More

They were very courteous and had my car ready when I requested it get done early. requested it get done early. More