Mohawk Honda - Service Center

Professional integrity exceeded expectations at Mohwak Honda A few weeks ago, I came to Mohawk Honda with an issue dealing with a key that was stuck in my ignition. I tried every possible method for thirty minut A few weeks ago, I came to Mohawk Honda with an issue dealing with a key that was stuck in my ignition. I tried every possible method for thirty minutes to take the key out as, and I finally made the call to Mohawk Honda in Scotia, NY. They were closing in twenty minutes and said feel free to come in and we can try to help you out. Typically, when a business is approaching their closing time, they advise people to come back the next day. The stigma associated with car dealers is that they are always trying to make a sale, and every customer is a number, not the case here. This wasn’t the feeling I received when I arrived ten minutes before Mohawk closed and was approached by a very concerned employee that completely took over the issue and gave us information on how to deal with the issue at hand. This young lady introduced herself as Lindsey Haraden, with brilliant interpersonal communication skills. She was very warm and courteous and was willing to get in the drivers sear and try and take out the key stuck in my ignition. Although her original position was sales and leasing consultant, I sensed no reluctance from her even though her expertise wasn’t in parts or service. On her first try, she put the car in park and the key slid out of the ignition with no issue. She diagnosed the issue by stating we should get a factory key because the one I was using was a duplicate that was cut at Wal-Mart which may have been cut incorrectly and gave me so much trouble. I was concerned about the price of a factory key because I received a quote for over $150.00 over the phone, and she quickly said that doesn’t sound correct, it should be no more than $10.00. I was completely shocked because the general ideology of a business, especially a car dealership is to generate as much revenue as possible, and this very concerned associate completely calmed me down the news of the new price disparity. I mean I was happy to pay $10.00 after thinking it was actually over $100.00. Lindsey walked me in and took me to the parts department where me met another great associate by the name of Anita Pietrzak whose title was retail parts manager. She was equally brilliant in the exceptional customer service I received and even gave me greater news about the price of the key, which costs me $5.99 after taxes! I felt bad she had to stay after because the business was already supposed to be closed, but Anita kept insisting it wasn’t a problem and treated me as the number one priority. Along with making the factory key for the 2000 civic, Lindsey and Anita engaged in interesting conversation with me to make the visit there even more pleasant. In my time dealing with customer service and dealerships in general, this was the first time I ever felt such a warm welcome and expedited service. I highly recommend this dealership to anybody even considering leasing or buying a new or used car. Even if you have no intention of buying any products, just go in to their branch and get a chance to experience genuine quality customer service, which separates them from any competition because you can purchase a car anywhere, but to be treated with so much compassion and empathy no matter what financial or mechanical issue your having, the difference will proven and it shall prevail. These two associates were phenomenal and took initiative immediately upon my arrival, which clearly demonstrates dedication, support and teamwork. It was a spectacular interaction that I hope can be replicated with every visitor there. Along with staying after their work hours and taking time out of their busy schedule to accommodate a customer with a 15 year old Honda Civic (but was treated as if I had a 2016 civic), and giving me the most attention oriented customer service and the best price for a factory made key, these Mohawk Honda personnel should be the model for the blueprint of what customer service should be like for any car dealership. After going above and beyond their expected job duties, they informed me about the referring program. If I refer anybody I know to buy or purchase a vehicle from their dealership, I can make $100.00 for every reference! That made my trip even more exciting, because we all know somebody looking for a dependable, most fuel efficient vehicle with greater features like the new 2016 Honda Crosstour featuring Honda LaneWatch, which helps reduce your passenger-side blind spot and covers nearly four times more area than looking out the passenger-side mirror alone (EX-L and V-6 models) Every 2015 Honda sold in the U.S. comes equipped with a standard rearview camera. We should all be concerned because the overall approach is that Honda’s purpose in not only to make reliable vehicles, but to also reduce pedestrian injuries. The majority of the cars purchased in my family were either Honda Civics or Accords. Most recently, I had a 2005 Honda Civic LX which had over 328,xxx miles before I decided to sell it. Clearly for a vehicle to function you must maintain it properly with oil changes, and mechanical attention. It’s empirically proven that Honda’s outlast almost every other make and model on the market, so give yourself a break and check out Mohawk Honda in Scotia, New York. My hopes for you get a chance to experience Lindsey and Anita’s professional artistic integrity which is by far the most superior amenity which will potentially be accompanied by actual product of a Honda once you make the only commitment that makes sense for your future. Sincerely, Daniel More

Nicely pampered I came in to have my Civic serviced and was very happy with the overall experience. The personableness of the staff was the main thing that stood out I came in to have my Civic serviced and was very happy with the overall experience. The personableness of the staff was the main thing that stood out. I didn't feel pressured at all about anything and was even walked underneath my car so I could assess the situation myself. thumbs up More

Warranty and Service Repairs I bought my used Mini Cooperback in May of 2014, and purchased an extended warranty. I brought the car in for multiple engine codes and little power. I bought my used Mini Cooperback in May of 2014, and purchased an extended warranty. I brought the car in for multiple engine codes and little power. Within a few hours I had gotten an update that my car needed a fuel pump and would have to be sent to the Mini dealership to be fixed. I rental car was available for me if I needed it and everything would be covered under the warranty. Awesome!! Then when I went to pick my car up, I asked if wheel bearings were covered under warranty, to my surprise they were. So the car stayed at Mohawk Honda and they replaced the wheel bearing and that was done in two days only because they had to wait for parts to come in. While the Mohawk Honda tech was working on my car he noticed a seal leaking. This would also be covered under warranty but had to be taken back to Mini due to a special removal tool. This took multiple days because keeler Mini sucks and my car didn't get pulled into the garage until three days after if arrived. I have to give a huge shout out to the Mohawk Honda service team, both the tech that made sure the seal got fixed and didn't just fix what was assigned and also Nicole Kearby for giving me a step by step update. She worked diligently to make sure the warranty covered each apprioapriate part. Again thank you Mohawk Hondaa tou More

above and beyond The absolute most professional interaction with a service department that I have EVER experienced. When you buy a newer used car, you expect to be tre The absolute most professional interaction with a service department that I have EVER experienced. When you buy a newer used car, you expect to be treated with a certain degree of respect from the dealership that you spent thousands of dollars at. Gerard went above and beyond all of our expectations! More

Great experience Gerard is always friendly, knowledgeable, and honest to deal with. Great experience all around. Have always serviced my cars at Mohawk Honda and would Gerard is always friendly, knowledgeable, and honest to deal with. Great experience all around. Have always serviced my cars at Mohawk Honda and would recommend them to anyone. More

Great Service and Staff Brought my car in for a squeaky noise, oil change and tire rotation. The squeak was a known problem per a bulletin and there was no charge. Everythin Brought my car in for a squeaky noise, oil change and tire rotation. The squeak was a known problem per a bulletin and there was no charge. Everything was done very timely and the staff was very friendly and helpful. More

Hometown Dealer Came in for a heavy vibration on my vehicle, I was put in touch with Jeremy and he offered to take a test drive with me to try and replecate the noise Came in for a heavy vibration on my vehicle, I was put in touch with Jeremy and he offered to take a test drive with me to try and replecate the noise and sure enough he heard it and got me in the shop right away. Mohawk Honda is a wonderful dealership with some great people, I look forward to seeing Jeremy again for all my future service needs! Thanks again! More

Never go anywhere else again Brought my daughters Accord for service with Gerard he some important safety things that should be fixed and that my mechanic had failed to see. We di Brought my daughters Accord for service with Gerard he some important safety things that should be fixed and that my mechanic had failed to see. We did some and were going to do the rest. It drives so much better already and I feel my daughter and grandbaby will be safe. I really appreciate him and all he did for us. More