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Mohawk Chevrolet - Service Center

Ballston Spa, NY

4.6
1,250 Reviews

1,250 Reviews of Mohawk Chevrolet - Service Center

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March 13, 2020

I had a very pleasant experience. Everyone was cordial and efficient. I was in and out quickly.everything was explained thoroughly. Would definitely recommend mohawk Chevy More

by lwarnjp25
Recommend Dealer
Yes
Employees Worked With
Craig Santandrea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Mohawk Chevrolet responded

Thank you so much for sharing your experience with the community. We sincerely appreciate your business!

March 11, 2020

Positive experience Service Adviser immediately returned my call and scheduled my vehicle for serve in conjunction with my work schedule. Upon arrival Craig checked me in More

by kgoodheart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Santandrea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2020 -

Mohawk Chevrolet responded

Thanks for the feedback! We look forward to hopefully seeing you again soon!

March 11, 2020

I made my appointment to get my oil changed and tires rotated right from the app on my phone. When I arrived they had my appointment in the computer and knew what I was there for and they even took care More

by harringtonjr.william
Recommend Dealer
Yes
Employees Worked With
Jessie Tedesco, Sarah Thieverge
Apr 06, 2020 -

Mohawk Chevrolet responded

Thanks for sharing your experience!

March 04, 2020

Service Made online appt, as others review at drop-off, ready next day, in hurry to get home, reviewed receipt and called with questions, found inadequate not More

by Old
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 05, 2020 -

Mohawk Chevrolet responded

Thank you for taking some time to share your experience. Please reach out to bpeters@mohawkchevrolet.com so we can work to provide you with the gold standard of customer service we strive for here at Mohawk Chevrolet.

March 02, 2020

Great service dept in & out quickly. Much quicker than stated and was able to schedule the appointment for a time specific that worked best for me More

by TDF0015
Recommend Dealer
Yes
Employees Worked With
Brittany
Mar 05, 2020 -

Mohawk Chevrolet responded

Thank you so much for sharing your service experience with the community and being a part of the Mohawk Chevrolet Family.

March 01, 2020

I have been dealing with Craig for many years now, and consider him to be a total professional and a great pleasure to deal with. He has always given me solid advice and recommendations as he has oversee More

by Steve Bulger
Recommend Dealer
Yes
Employees Worked With
Craig Santandrea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

Mohawk Chevrolet responded

Thank you so much Steve, for sharing your experience with the community! Wow 270,000 miles that amazing. Thank you for being a part of the Mohawk Chevrolet family.

February 27, 2020

Service is absolutely HORRIBLE! No communication, takes weeks to do simple tasks. Service Manager has no clue what he is doing. Very poor customer service! More

by kstorm68
Recommend Dealer
No
Employees Worked With
Craig Santandrea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Peters, Johnna Kennedy
Feb 28, 2020 -

Mohawk Chevrolet responded

We are sorry to hear about your experience and we take all feedback seriously. We strive for 100% customer satisfaction not only in the vehicle you purchase but the process in which buy, purchase, and repair your vehicle. Please reach out to ngreklek@mohawkchevrolet.com so we can work to provide you with the Gold standard we strive for here at Mohawk Chevrolet.

Feb 29, 2020 -

kstorm68 responded

Your service department is in need of a serious overhaul. Starting from the top! These people have no clue how to do their job. No customer service skills at all. I read all the positive comments and I wish I had received even a 1/4th of that. I spent over $20k on a truck and my vehicle sat in your shop for 3 months to fix 2 issues. I have no idea why it took that long. Made no sense. I was told almost on a daily basis I would receive phone calls that I never received, Updates I never got. I spent hours during these months calling daily and going back and forth to try and get information on my truck from Craig. Most of the time I was told, "um I'm not sure what's going on, Let me check, Or were waiting on a part. This after I was told several other times all parts were ordered. This whole process was one of the most upsetting and frustrating situations I have ever been a part of. After meeting with the GM I was assured my vehicle would be a top priority and taken care of. 4 weeks later to try and fix a small vibration in the front end my truck was worse than when I had dropped it off only to be told by the Service Manager that " It is what it is" they were no longer going to work on my vehicle. It was costing too much money to fix. My response was I didn't ask them to spend money at all, I just wanted someone who knew what they were doing to work on my vehicle so I could have my truck back. Apparently that was not possible. I was then at that point forced (because I had no other option) to trade my truck in on another more expensive vehicle. I can honestly say that I am happy with my current vehicle so far however I should not have had to go through any of this. Absolutely unacceptable. I would not recommend the service department to put air in someone's tires let alone actually perform work on their vehicle and Brian the Service Manager should be promoted to Official car parker immediately! Your company has been in business for many years. It's obvious you are doing something right and I'm sure you know how to treat customers but for some reason, the ball was dropped in my case and many people ( Managers) at this location were aware of it. I don't understand why it was allowed to continue for as long as it did. Never in my 20 + years in the customer service business have I told a customer that it "Is what it is" when a product they spent their money on was broken. I have suffered almost 4 months of pure aggravation and needless stress and now 7 years of an added financial burden for no reason. I sure hope that this doesn't happen to anyone else and you guys get back to the positive comments that I've read. Thank you

February 26, 2020

Needed service right away. Engine light came on and engine was hesitating on starts They took me right away and fixed the problem. Still under warranty. Win win! Thanks More

by brew.coll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Santandrea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Thieverge
Feb 26, 2020 -

Mohawk Chevrolet responded

Thank you so much for sharing your experience you had with Craig and Sarah. Thank you for being a part of the Mohawk Chevrolet Family.

February 25, 2020

Great service! It was very easy to set appointment, drop off my vehicle and pick up was a breeze. I was called when the work was completed which was exactly what I had requested. More

by jbr2188
Recommend Dealer
Yes
Employees Worked With
Craig Santandrea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Mohawk Chevrolet responded

Thank you for sharing your experience with Craig, we really appreciate it! Thank you for being a part of the Mohawk Chevrolet family.

February 17, 2020

Overall happy with car. Slightly disappointed in finance area. Said worked with over 20 banks—- got us a very high percentage rate and if we didn’t call to check on the rate or say the credit union has muc More

by tccpadams
Recommend Dealer
Yes
Employees Worked With
Katie Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Santoro, Jude Maydwell
Feb 18, 2020 -

Mohawk Chevrolet responded

Thank you for sharing your experience. We are sorry to here you were disappointed with our finance department, we take all feedback seriously and we will work to create a better experience.

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